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A vibration noise on taking up drive in first gear needed investigation. Got a video of how my tyres were in good condition -no video of the investigation.The conclusion was that they couldn't find the vibration - my passengers still comment upon it
Everything was completed proficiently
Job done in a timely fashion with an upfront price
Frendly and efficient
We took our vehicle in for a service expecting to leave it and they did it whilst we wated with in 1 hour impressed
Sorted out my problem and provided excellent refreshments.
Thank you Mr Hargreaves, we aim to please! John Connor, Head of Business.
Paula and Debbie on reception are a true benefit to the reception area of Williams rochdale, they offered me refreshments also. John my service advisor was extremely helpful and knowledgeable. Fantastic customer service!!
CAR HAD NOT BEEN VALETED AFTER THE SERVICE (I HAVE BEEN GIVEN A VOUCHER TO HAVE THIS DONE AT A LATER DATE)
We are very sorry about this Mr Ashfield, I will look in to what went wrong here. John Connor, Head of Business.
Completed the service and cleaned the car, but never called me back when I enquired about when the car was ready. In the end I had to visit and see! Luckily it was.
I will look in to what went wrong here Mr Conway but thank you for your honest feedback. John Connor, Head of Business.
Wasn't told that mot was in afternoon when booked the week earlier. Had to walk back to Oldham and then later return.
Actions all items requested
had to wait ages just to drop keys off. Great that customer service staff like to chat with the customers but should recognise that others are busy.
Thank you for the feedback Ms Tostevin, this is something we will look in to. John Connor, Head of Business.
Very happy with the service I received
Minimal wait on drop off and collection. Kept to quoted times. Service personnel welcoming and helpful.
Thank you Mr Finlay, we hope to see you again soon. John Connor, Head of Business.
For the same reason as above, there seems to be a lack of service which is as important as the work being done on the car.
Work was done efficiently & a courtesy car was provided too
Thank you Mr Kerr for the great feedback, it will mean a great deal to the whole team. John Connor, Head of Business.
Excellent communication and service
Thank you Mr Hardman, we look forward to welcoming you back soon. John Connor, Head of Business.
I was treated very well and it was quick and easy
Thank you Mr Kazmi, we hope to see you again soon. John Connor, Head of Business.
Please see the answer above
I am sorry you feel that way Mr Lovatt and I have spoken to the advisor who dealt with you. By getting you a £1500 contribution from BMW Goodwill we felt that we had delivered great customer service to you, I am sorry you obviously do not agree. John Connor, Head of Business.
Very easy to book, local, and a friendly, helpful experience. Perfect.
They scratch and was not taking responsibility
the staff are friendly and profrssional.
My car was recalled for an upgrade valve and everything was done on schedule.Also I was given a top of the range X1 as a courtesy car, and this has given me a problem...............I now really want one and I am not due to change for two years !
For the reasons already given in the previous answer.
I had a timed appointment and everything was bang on time. The refreshments were good and with comfortable surroundings the waiting was very acceptable. I was particularly impressed with John, the service reception operative who was excellent.
Thank you Mr Beech, your comments will mean a lot to John and the team. John Connor, Head of Business
Straight in straight out. Welcomed at the entrance.
Professional staff who are courteous. Excellent dealership which oozes quality.
Thank you Mrs Witney and many thanks for your continued Business. John Connor, Head of Business
Ease of appointment
Did not have to wait
The service team has always listened and provided a first class service although i did have to check and pump up both my tyres and my wife's tyres even though both vehicles had been serviced.Perhaps a minor oversight!
Thanks for the feedback Mr Ogden. John Connor, Head of Business
They bend over backwards
Feedback like this will mean a lot to the team Mr Instone, thank you for your continued Business. John Connor, Head of Business
My vehicles issues are always rectified promptly.
Thank you for your kind comments Mr Karim, it will mean a great deal to the team! John Connor, Head of Business
Nothing was to much trouble for the staff
Thank you Mrs Pheby, the team work very hard at delivering excellent customer service so to get feedback like this is great! John Connor, Head of Business
Prompt, helpful and polite.
Thank you for the feedback Mr Simkiss, we will look in to the delay with the courtesy car to prevent further problems. John Connor, Head of Business
Great, quick and friendly service
Thank you for your positive feedback Mrs Goddard, it will mean a lot to the team. John Connor, Head of Business
Great service. Speedy and assistance in courtesy car and communication excellent.
Problem dealt with fairly quickly. I was invited to have breakfast and a coffee in the cafeteria whilst they investigated it.
The service my car received was on time and when I got to it, it was clean making the drive home feel special.
Friendliness and professionalism of the staff
Customer focus is horrible, starting with the sales reps!
My car was booked in when I required it to be at a very busy time for me and returned earlier was great.
Just very helpful in all ways , nothing is to much trouble.
Please contact me on above contact number to find out
Excellent service on the day but disappointing that there is a charge for a courtesy car which was not the case with my previous cars (jaguar and land rover)
Good workmanship and on time plus of course car valet for free
Everything went smoothly
Service was excellent, just had to wait a while for an appointment with a courtesy car
Service went exactly as I was advised.
Service was good just not happy to be there again so soon
Williams is an excellent company.
Excellent service throughout.
Always timely and good service
Car was done and came back clean
Dealt with promptly
I took the car in for the service and waited, the waiting area is very comfortable and a variety of refreshments are provided.
Problem sorted out although I had to pay for it, my car is going well now.
Easy of visit and made very welcome. Service completed very quickly and very impressed with surroundings.
I encountered no problems with the service
Thanks to John, our Sat Nav is fine now.
Appointment made easily by phone dropped car off and was serviced, cleaned and valeted ready for collection at arranged time
As again Paul was really friendly and looked after me at the showroom.
Prompt and efficient
Even though I had to bring my car in twice, once for service and once for warranty work on each occasion there was nothing that arose that caused me any issues. All went smoothly
Cameron the sales man
Thanks Mr Marsden, I will make sure Cameron knows your feelings. John Connor, Head of Business.
I think the sales person (Aisha Iqbal) is very professional and is always trying her best to satisfy the customer . This is my second visit to the show room in the past six months and Ive purchased a second car . At this moment in time Williams Bmw
Everything was great apart from the deal. When spending so much money and making a large commitment transparency in relation to the figures is of utmost importance. I did not feel we had this and our salesman tended to skirt around questions
Very good sales experience at Williams Rochdale offering me what I wanted and kept me informed as the car was being delivered.
Quick and easy. Phil the sales contact was extremely professional and helpful.
5+!! Aisha and Francesca really helped me decide what was important and I was offered a test drive. Aisha kept me up to date every step of the way, informing me of progress. I was a really exciting experience coming to collect my new car
Thank you for your very kind feedback Miss Hardman, I will ensure that Aisha and Francesca are aware of this, it will mean a great deal to them both. We hope you enjoy your new BMW 2 Series. John Connor, Head of Business.
Felt like a valued customer and was always given time and the correct info before buying. Staff all really friendly and helpful
Treated as a valued customer by Phil Hilton who was his usual helpful self and worked with me to arrive at a great deal. No rush, no pressure.The Williams facility is smart, clean and professionally run.
Thank you Mr Clayton, I will ensure Phil is aware of this great feedback. We hope you enjoy your new BMW X5! John Connor, Head of Business
Aisha our BMW saleswoman and Adrian the finance manager who dealt with us from start to finish kept us updated with everything from the initial sale, the build and right through to arranging the most suitable time for us to pick the car up.
Thank you Miss Wright, your kind comments will mead a great deal to Aisha and Adrian. Thank you for your Business. John Connor, Head of Business
Cameron Dixon and the team at Williams Rochdale couldnt have been more helpful and welcoming. I absolutely loved my visits to the dealership and was treated extremely well by all staff. They couldnt do more for me!
Thank you for the great feedback Miss Whybrow. I will make sure Cameron is aware of how happy you are with your experience. John Connor, Head of Business.
Mike Anderson at Williams Rochdale dealt with the sale and it was a straight forward process. From test drive to collection, everything went smoothly and Mike kept in contact to keep me informed.
Steve Cheung was excellent throughout
Thank you Mrs Akhtar, this will mean a great deal to Steve. John Connor, Head of Business.
Excellent customer service from Aisha, she kept me updated throughout and gave a personal touch to the experience. Best car buying experience Ive had.
Thank you for this feedback Mrs Dainty, it will mean a lot to Aisha. We hope you enjoy your new BMW. John Connor, Head of Business
All friendly and relaxed contact throughout the process. Sales Exec. Aisha Iqbal was very personable,efficient and above all patient whilst decisions were made. The input and knowledge of Service Manager John Clegg is as ever, much appreciated.
Thank you Mr Kaberry, your kind feedback will mean a lot to Aisha, John Connor, Head of Business.
felt like an old friend.
Thank you Mrs Swirles, we hope you enjoy your new BMW 3 Series. John Connor, Head of Business.
everything was as you were told it would be....smooth and easy.....
Every thing was on timeeasy
Went a cording to plan no messing about
BMW sales staff (Warren Sherburne) was helpful, honest, knowledgeable and went out of his way to meet my expectations. I really appreciated all his efforts.
The salesman micheal was very good
Everyone was helpful & everything went smoothly.Brian McLean was brilliant.
Smooth and staff very helpful
Met all my requirements.
Nothing too much trouble. Even with us having to unexpectedly bring grandchildren with us, was made to feel comfortable and looked after. No one bothered. The youngest is a messy 18 month old & she loved her danish pastry & ate every bit of it.
Great team, great car, excellent service. Whats more to say?
Williams Rochdale was great. Philip Hilton dealt with my purchase from start to finish and was a pleasure to deal with. The dealership itself was presented to a very high standard and the service was excellent.
I was looked after by Phil Hilton who did a fantastic job of finding me the vehicle I wanted and offering that service that you expect with a company like BMW. First class service all the way. Phil always kept me updated
Cameron as ever was great.
Exceptional customer service from sales exec Steve Cheung (Williams BMW Rochdale). Fully informed through every step of the process. Worked with our budget and requirements. Delivery/collection experience was fantastic.
Recieved my car in immaculate condition really clean and was talked through how to use basic gadgets and aspects of the car, very friendly sales staff who fit your needs in an ideal world
The sales lady found me the car I was looking for very quickly and kept me informed all thru the process
Excellent service was provided
Why shouldn't I be following my earlier comment
Well appointed and accessible
See above. All staff in the Rochdale branch are welcome, informative and helpful.
Reasons given above. We love our car dealer, and use him each time we get a new car.
Speed of turnaround, on the day of purchase I was amazed with the service (car revealed from beneath a black sheet).
No time wasting, much of the paperwork had been completed beforehand. Phil (Hilton) came to our house to achieve this as he was aware of our busy work schedules
Warren showed around the car explained all the little gadgets that on my new car and said don't hesitate to call if unsure with anything