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Very pleasant to deal with
First class service
nothing to fault all went very smooth was in and out in no time atall.
Very convenient being able to work at a table with WiFi and good coffee whilst waiting for the car. The free Health check gave me peace of mind between services. Although the service sheet said a complimentary wash and vac, this wasnt done
Always exceed expectations
Staff were friendly . They took the details of the problems I was having and assured me they would ring me later when the car was ready. They did this plus gave the car a vallet which was a nice touch.
The whole experience was excellent with no hitches anywhere
Good customer service - excellent communication etc
Prompt and courteous service and my car was cleaned inside and out.
I was treated well and by pleasant staff especially John.The car fault appeared to be fixed.The car was cleaned.Sadly, the problem has recurred since.
Work was finished to a high standard
The inspection checks were excellent and the health check video was fantastic and this is what the customer likes to see
The car was serviced on time but in the past the standard of cleaning was higher when the car was returned
Thank you for the feedback Mr Whitehouse, I will discuss this with the valeting team. John Connor, Head of Business.
Car was booked in at short notice and issues fully resolved. Paul was friendly and happy to arrange for the car to be dropped off so I didnt have to leave work
I'm glad we managed to sort your problems Mr Sohail, we look forward to welcoming you again soon. John Connor, Head of Business.
Ive used a number of BMW garages but the Williams experience was the best
Thank you Mrs O'Connor, it was great to welcome you to Williams. John Connor, Head of Business.
Prompt and courteous attention.
Great staff and very friendly service
Thank you Mr Dunn. John Connor, Head of Business
There was an issue with an incorrect part on this occasion which meant the car had to stay into a second day, we did however have the courtesy car so disruption was actually minimal
no issues and everything was very smooth
Thank you Mr Seager, we're glad you enjoyed your visit. John Connor, Head of Business.
The service was very good and all complete with no hassles
CONVENIENT. THE CAR IS RUNNING VERY WELL
Everything done as required without any hassle whatsoever.
Thank you Mr Price, we try and make the experience as hassle free as possible. We look forward to welcoming you again soon. John Connor, Head of Business.
a little disagreement/competition between new and used car salemen was a little disconcerting , a fly in the ointment for otherwise excellent customer relations
Because I got a low tyre pressure indication when I collected the car. It wasn't there when I drove the car to its service. When I checked all 4 tyres were at the same low pressure. The mechanic should have seen the low indication and done something.
Every time I returned I was kept waiting more than 30 minutes
The time the car took for its first service was what was quoted upon booking
Loved the health check video they send you
A first class experience
Thank you Mr Tahghighi, we look forward to welcoming you again soon. John Connor, Head of Business.
I am satisfied with the fact that the work it came in for was completed but, feel that the hourly rate is expensive.
It is always a pleasurable experience to visit the centre.
Simply put no issues just friendly courteous and knowledgeable team
I was dealt with efficiently and with friendliness. There were no issues and the whole experience was just as I would expect as s BMW customer.
My car was in and out within a day
Very friendly service advisor. Accurate timings throughout. Reasonably priced tyres fitted. Car returned valeted and beautifully clean
Thank you for your kind comments and feedback Mr Deasey, we look forward to seeing you again soon. John Connor, Head of Business.
Pleasant, friendly atmosphere.
Thank you Mr Ward and please keep recommending us to your friends! John Connor, Head of Business.
Kept me updated on what was happening.Explained exactly what work was undertaken.
Excellent in every aspect.
Thank you Mr Fitton, glad you enjoyed your experience with us. John Connor, Head of Business.
The staff at Williams Rochdale are always very welcoming.
The work carried out to my car was completed exactly on time - great job!
The reason for my visit was fully resolved
I was treated so well by all the staff I came into contact with.
I was well informed by experts and the whole process was seamless and well rehearsed. It may seem odd but it was a genuine pleasure to have my car serviced.
I like the ambience of the showroom. I had the 90 min service and so I could enjoy coffee and biscuits along with a chat.
I WAS SATISFIED WITH THE WHOLE EXPERIENCE
FAult was repaired quickly and efficiently
The car came back beautifully cleaned and drove smoothly.
The staff at Williams Rochdale are always very friendly and happy to help in any way.
It would be a 5 but the service reception area at Williams Rochdale doesn't have a queuing / waiting area
because you did what was reqd no fuss and with polite professionalism
Very efficient and to the time they said
Thank you for your kind feedback Mrs Dudley, it will mean a great deal to the whole team. John Connor, Head of Business.
A vibration noise on taking up drive in first gear needed investigation. Got a video of how my tyres were in good condition -no video of the investigation.The conclusion was that they couldn't find the vibration - my passengers still comment upon it
Everything was completed proficiently
Thank you Mrs Ostle, we are glad you are happy. John Connor, Head of Business.
Job done in a timely fashion with an upfront price
Thank you Ms Eastland, we do offer Courtesy Cars, I will investigate why this wasn't offered to you. John Connor, Head of Business
Frendly and efficient
Thank you Mrs Fitton, your positive feedback will mean a lot to the team. John Connor, Head of Business.
We took our vehicle in for a service expecting to leave it and they did it whilst we wated with in 1 hour impressed
Thank you for using us Mr Cooper, we are thrilled you were impressed with our service. We hope to see you again soon. John Connor, Head of Business.
Sorted out my problem and provided excellent refreshments.
Thank you Mr Hargreaves, we aim to please! John Connor, Head of Business.
Paula and Debbie on reception are a true benefit to the reception area of Williams rochdale, they offered me refreshments also. John my service advisor was extremely helpful and knowledgeable. Fantastic customer service!!
Completed the service and cleaned the car, but never called me back when I enquired about when the car was ready. In the end I had to visit and see! Luckily it was.
I will look in to what went wrong here Mr Conway but thank you for your honest feedback. John Connor, Head of Business.
CAR HAD NOT BEEN VALETED AFTER THE SERVICE (I HAVE BEEN GIVEN A VOUCHER TO HAVE THIS DONE AT A LATER DATE)
We are very sorry about this Mr Ashfield, I will look in to what went wrong here. John Connor, Head of Business.
Wasn't told that mot was in afternoon when booked the week earlier. Had to walk back to Oldham and then later return.
had to wait ages just to drop keys off. Great that customer service staff like to chat with the customers but should recognise that others are busy.
Thank you for the feedback Ms Tostevin, this is something we will look in to. John Connor, Head of Business.
Actions all items requested
Minimal wait on drop off and collection. Kept to quoted times. Service personnel welcoming and helpful.
Thank you Mr Finlay, we hope to see you again soon. John Connor, Head of Business.
For the same reason as above, there seems to be a lack of service which is as important as the work being done on the car.
Very happy with the service I received
Work was done efficiently & a courtesy car was provided too
Thank you Mr Kerr for the great feedback, it will mean a great deal to the whole team. John Connor, Head of Business.
Excellent communication and service
Thank you Mr Hardman, we look forward to welcoming you back soon. John Connor, Head of Business.
Please see the answer above
I am sorry you feel that way Mr Lovatt and I have spoken to the advisor who dealt with you. By getting you a £1500 contribution from BMW Goodwill we felt that we had delivered great customer service to you, I am sorry you obviously do not agree. John Connor, Head of Business.
I was treated very well and it was quick and easy
Thank you Mr Kazmi, we hope to see you again soon. John Connor, Head of Business.
They scratch and was not taking responsibility
the staff are friendly and profrssional.
Very easy to book, local, and a friendly, helpful experience. Perfect.
My car was recalled for an upgrade valve and everything was done on schedule.Also I was given a top of the range X1 as a courtesy car, and this has given me a problem...............I now really want one and I am not due to change for two years !
For the reasons already given in the previous answer.
Ayesha made my experience. When I came into the store months prior to purchasing my car, she showed me around and gave me information to take away. After the initial meeting, I knew that should I go back, I would want Ayesha to be dealing with my car
As mentioned earlier on, great customer service was delivered throughout the waiting period for the delivery of my new car. Steven Cheung was always available to talk to and answer burning questions, if any. An overall brilliant service by BMW!
Dealt with in a professional and welcoming manner.
Car not yet delivered but purchasing experience very positive. Salesman very friendly and test drive experience was enjoyable.
Relaxed and Aisha was never pushyAlways felt I was in control and Aisha listened and was willing to helpAlways called back and responded to emailed etc ...V pleasedHandover was really good and kids especially loved the reveal Thanks Francesca
4th Car and the service hasnt changed from our 1st car,will always come back!
Aisha Iqbal went above and beyond to deliver an excellent service from start to finish. Was a pleasure dealing with and always got responses to any queries on time.
Great support from Warren Sherburne at Williams Rochdale
Aisha, was the name of the lady who dealt with me from first viewing and test drive to delivery, made my experience more than the 5 star service. I wish every organisation put in the same quality.
This is my 4th BMW from Williams Rochdale, I have always dealt with Philip Hilton who is one of the nicest people you could wish to meet, he is very professional and will always go the extra mile to ensure you are satisfied with your new car.
Although the car did take a little longer to get than anticipated I was kept updated regularly throughout the process
The handover was amazing
We always get treated well. We have dealt with the same sales guy for all 5 cars we have purchased.
Car came quick, staff on hand whenever I had any issues
Spaces, light and airy sharp, complimenting the wide range of vehicles.
All aspects covered well.
Great friendly service
Could not find a fault in the service levels
As always when Ive bought from Bmw Im blown away with the treatment of all of the staff
We were kept fully informed during the process from purchase to delivery. The vehicle was delivered on time and we were always made very welcome by all the staff members whenever we visited the Rochdale BMW centre.
From Start to Finish, a lovely Special Experience, lovely showroom, lovely coffee, cakes ! lovely Staff
Thank you Mr Drumm for your very kind comments, I will ensure Martin is aware of how pleased you are. We hope you enjoy your new BMW 3 Series. John Connor, Head of Business.
The sales consultant helped me get what I wanted. I set quite a challenging goal and Im more than happy that he worked hard to meet my expectations. Even when I forgot about the new credit / debit card charges, he again worked extremely hard to help
Thank you for the incredible feedback Mr Saha. We look forward to welcoming you again soon and hope you really enjoy your new BMW 1 Series. John Connor, Head of Business.
Delivery was fast, no pressure, friendly service
Thank you for the referral Mr Yates, please keep them coming! We hope you enjoy your new BMW 3 SERIES and we hop to see you soon. John Connor, Head of Business.
Quality service provided
Thank you for the great comments Mr Morris, it will mean a great deal to Phil. Enjoy your new BMW 5 Series. John Connor, Head of Business.
The sales executive Phil Hilton was professional from start to finish. He was very knowledgeable about BMW models. This is our third purchase from him which speaks for itself
Thank you Mr Dunne, I have made Phil aware of this great feedback. We hope you enjoy your new BMW 3 Series. John Connor, Head of Business.
The experience has been outstanding and would definitely recommend BMW to our family and friends.
Thank you for the great feedback Mrs Butler, we hope you enjoy your new BMW 2 Series. John Connor, Head of Business
fantastic service,very welcoming atmosphere and very professional salesman.this is the 2nd bmw we have purchased and warren is the salesman we have dealt with on both occasions and will do so again.
Thank you Mrs Halshaw, I will make sure Warren is aware of this great feedback, we look forward to seeing you again soon. John Connor, Head of Business.
Great experience. The staff were very friendly and accommodating. They couldnt do any more to make the experience of buying a car easy and enjoyable.
Thank you Mr Bardsley, we certainly value your long standing business and look forward to seeing you again soon. Enjoy your new BMW 6 Series. John Connor, Head of Business.
Phillip Hilton was extremely helpful and friendly, Francesca Butterworth was welcoming and gives new meaning to the role of genius
Thank you Mr Webster, your great feedback will mean a lot to Francesca and Phil. We hope you enjoy your new BMW M140i. John Connor, Head of Business.
The sales people kept me informed all through the process and fully upto date with any last minute changes. The delivery was hassle free and made me feel very special.
Thank you Mr Barclay, I'm thrilled you have had a great experience with us here Williams Rochdale. We look forward to seeing you again soon. John Connor, Head of Business.
BWM staff and sales conduct themselves in a very friendly manner and are so welcoming and its a pleasure to do business. Others car dealers should take note as I would definitely go back for repeat business.
Thank you Mrs Cormick, we look forward to welcoming you back soon. We hope you enjoy your new BMW 5 Series
Highly satisfied, always made to feel welcome, staff friendly, welcomed us straight away, drinks offered. The day we collected our car 9th February 2018, Steven Cheung made the experience above and beyond, the car reveal was fantastic.
Thank you for your kind feedback Mrs Hill, I will ensure Steven is aware of your kind comments. John Connor, Head of Business
Pre-purchase was very simple and no effort. On colleciton, the car was ready however, the handover was limited in it's detail due to the absence of the product expert however, this was overcome to a degree by the Warren, my sales person.
Thank you Mr Platt, we hope you enjoy your new BMW 4 Series. John Connor, Head of Business.
The same salesperson (Aisha Iqbal) throughout, consideration and personalised service at all times.
Cameron the sales man
Thanks Mr Marsden, I will make sure Cameron knows your feelings. John Connor, Head of Business.
Everything was great apart from the deal. When spending so much money and making a large commitment transparency in relation to the figures is of utmost importance. I did not feel we had this and our salesman tended to skirt around questions
I think the sales person (Aisha Iqbal) is very professional and is always trying her best to satisfy the customer . This is my second visit to the show room in the past six months and Ive purchased a second car . At this moment in time Williams Bmw
Quick and easy. Phil the sales contact was extremely professional and helpful.
Very good sales experience at Williams Rochdale offering me what I wanted and kept me informed as the car was being delivered.
5+!! Aisha and Francesca really helped me decide what was important and I was offered a test drive. Aisha kept me up to date every step of the way, informing me of progress. I was a really exciting experience coming to collect my new car
Thank you for your very kind feedback Miss Hardman, I will ensure that Aisha and Francesca are aware of this, it will mean a great deal to them both. We hope you enjoy your new BMW 2 Series. John Connor, Head of Business.
Felt like a valued customer and was always given time and the correct info before buying. Staff all really friendly and helpful
Treated as a valued customer by Phil Hilton who was his usual helpful self and worked with me to arrive at a great deal. No rush, no pressure.The Williams facility is smart, clean and professionally run.
Thank you Mr Clayton, I will ensure Phil is aware of this great feedback. We hope you enjoy your new BMW X5! John Connor, Head of Business
Aisha our BMW saleswoman and Adrian the finance manager who dealt with us from start to finish kept us updated with everything from the initial sale, the build and right through to arranging the most suitable time for us to pick the car up.
Thank you Miss Wright, your kind comments will mead a great deal to Aisha and Adrian. Thank you for your Business. John Connor, Head of Business