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ABOUT WILLIAMS ROCHDALE.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Rochdale BMW 7 Series Launch

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Williams Rochdale Supports Young Talent

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Williams Support Red Nose Day.

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Meet the New 2 Series Convertible.

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Williams' MacMillan Bake Off

Williams' Macmillan Charity Bake Off.

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David Mellor Celebrates 50 years at Williams.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

as it suggests above I was completely satisfied.

Service

The attention to detail - nothing was too much trouble. The questions I asked were answered and the Engineer came to talk to me and explain more about the work that was required.

Service

Smooth no issues

Service

I was completely satisfied with all the Service people.

Service

Everything is run so smooth and efficient

Service

Jenny was great and everything was on time, great.

Service

Everyone is very helpful and attentive

Service

Professional, fast, kept me informed at all times, courteous, overall brilliant!

Service

Excellent customer service and friendly staff

Service

Jhon clegg fantastic service kept me updated

Service

On time, good waiting area facilities,car cleaned on completion and video safety report

Service

Excellent service all round. Only downside is time needed to wait for courtesy car or drop off

Service

Great experience, quick turnaround and friendly service.

Service

I was able to do my work, by bringing my laptop in - where there were a few tables in a quiet area and plug sockets available. Refreshments were available, free of charge, all taste great too. Toilets are very clean, and well checked-on.

Service

Very professional service.

Service

Everything was easy.

Service

Excellent service - friendly informative staff

Service

Exceptional communication and quality of work, understood my needs and delivered on time, quality of cleaning.

Service

told i needed new wiper blades when i had changed them the week before ?? also car computer reminds me car needs another service in 7k miles when ive just had one !!!

Service

Attentive service.

Service

I experienced my first puncture in a run-flat tyre and wasn't sure how best to deal with it. A phone call to BMW put my mind at ease and arranged an appointment the following day to replace the faulty tyre.

Service

Excellent service from start to finish

Service

I cant fit into this box what I would like to say but my car was dented whilst it was at Williams. Although Williams didn't believe this to be the case their service recovery was very good.

Service

Work undertaken satisfactorily

Service

Reason why I'm fairly satisfied is because I had to bring the car in twice to have breaks done and they are still not 100%

Service

Very courteous, professional and the timings were excellent! Started the work exactly when they said they would and didn't keep me waiting!

Service

the service was completed quickly.

Service

Prompt reply to web enquiryClarity on costsEfficient arrangements (collection and return)

Service

Would have given full marks but you charged us £40 to adjust the handbreak The mechanic who used to service our previous car would have included it in the service especially as the hand break wasn't holding properly when we purchased the car from you

Service

The service agent I dealt with was personal and professional and my vehicle was returned within the specified time.

Service

Friendly staff, keen to assist

Service

waiting service, completed on time, waited in the customer area, all good

Service

My wheel could have been cleaned of all the product used to put the tyres on.

Service

Everything went as expected

Service

The service was superb from Jenny Parker. I was looked after very well, allowing me to continue with work while my car was serviced. Receiving breakfast was going the extra mile in customer service

Service

Insurance company and pentagon Vauxhall very poor communication. Called in and was treated very well.

Service

Good professional service, with polite staff.

Service

All the staff were very courteous and helpful.

Service

QUICK TURN-A-ROUND ON SERVICING MY VEHICLE. FACILITIES AT WILLIAMS ARE SPOT ON - COULD NOT FAULT IT.

Service

Ability to book time slot that suits me. Professional and friendly personnel including reception and sales staff. A feeling that I am valued.

Service

I was told that the waiting time on the service for my car would be 3hrs. Preparing for the wait I was delighted when, 1hr40mins later I was informed my car was ready and that they had put two mechanics on it to try and save me waiting. Fantastic.

Service

All went smoothly, however seemed very expensive for an oil and filter change £320

Service

Ham service

Service

Friendliness ProfessionalAlriund postive experience

Service

I always know that I will get complete satisfaction

Service

Whilst the people that i dealt with were knowledgeable,courteous,& very helpful, unfortunately after having the car for 2 weeks it was collected with the fault still present.The use of an external firm to provide a courtesy car created problems that

Service

Everything was fine but just a minor niggle the car could have been washed better

Service

Everything was as they said it would be

Service

Jenny was professional and kept me updated throughout the day

Service

Not one person as rang to ask how the car been

Service

Very efficient

Service

My issue was identified but not covered under warranty

Service

Quality service, Jenny made the effort to make sure all went to plan from stepping through the door, to leaving again.

Service

John in the service Team was most polite. I questioned the reason behind delays and he answered and explained everything thoroughly. I was most impressed when I did not have to ask for a courtesy car and my needs were met

Service

The staff are brilliant!Cameron (sales assistant) along with Matthew (sales manager) & Adrian (finance manager) are exceptional at customer focus. All three staff members at BMW deserve special praise.

Service

Everyone was helpful, including helping with transport, and it was all dealt with quickly. No waiting around

Service

Work required Trackstar attention to loose fabric Trackstar informed me the work was completed by 2.30 I arrived at the Williams at 4.15 the car was parked I was informed they were checking the fabric at 5.15 Car blocked in parts required

Service

Because I was, issue sorted out very quickly

Service

Excellent service from all the team reassuring to know that all the work is carried out to a high standard.

Service

Brilliant service as always

Service

Excellent service, fully kept informed

Service

My X6 needed to go back 3 times to Rochdale. At least twice i needed to call BMW to find out that the car could not be fixed. I thought BMW could have called & been more proactive on the desk. However, the service team were extremely professional

Service

Quick response, kept informed, courteous staff.

Service

Because the staff were polite and helpful. Also as I live too far away to go home, waiting was ok with the facilities available.

Service

Initially I was very disappointed to find that the booking had not been entered on the computer as scheduled. I had rearranged my day to fit in this service and consequently had to rebook and attend the following week.

Service

Very helpful and kept me updated

Service

I had to ring several times to confirm hire car

Service

I'm very pleased with the service and professionalism of John Clegg each time I visit. He always goes the extra mile and deserves a promotion and reward for his efforts.

Service

usual top attention

Service

all went well and on time

Service

Some miscommunication regarding when the car was to be picked up but no big issue

Service

Excellent services ce

Service

My Service was completed on time as confirmed.

Service

Easy check in. Phone when car was ready.Very pleasant, helpful, professional staff.Valeting fabulous,and complimentary,car looks brand new.Great hospitality area .Never had such a good experience in any other franchise.Actually enjoy visiting.

Service

Because 'very satisfied' covers how I rated my service experience !!

Service

Service advisor tried to get me to replace a new tyre (£232) because it had a drawing pin/tack in it, causing no damage to a 6 month old tyre. It was removed by a reputable tyre dealer at no charge

Service

Bought a number of cars from this dealership and I'm always treated very very well, nothing is too much trouble!

Service

all the usual care and attention

Service

Polite friendly staff dealt with service promptly and efficiently

Service

Service department was not interested in my problem

Service

Staff are always happy to help.

Service

All was fine until some fool blocked me in and I was delayed 20 minutes whilst no one could be found to move a sodding Kia pica to!!!!!

Service

Excellent service from Aisha

Sales

Excellent service provided throughout the process from start to finish. Aisha Iqbal did an outstanding job from initial contact, test drive, negotiation, keeping me regularly informed of the build progress and super handover during delivery.

Sales

Phil Hilton the salesman was excellent in every way.

Sales

Friendly & professional customer relationships with me & family

Sales

Once again the experience of buying a car from BMW has been excellent. the site is kept immaculate the customer care & level of customer service from Philip Hilton is second to non! I wouldn't want to buy a car from anyone else

Sales

Always made to feel welcome. Simple and stress free purchasing process. Always kept up to date with my order status from order placement to car handover

Sales

Phil Hilton was exceptionally good in getting me a car I needed within the budget I needed and no hidden costs.

Sales

Excellent service from start to finish. Always quick and honest response to any additional queries

Sales

Good customer service from Philip hilton and all staff and a good deal. Nice people to do business with and excellent showroom and facilities, all round a good experience.

Sales

I was given regular updates on the delivery of my car. The car arrived earlier than the initial expected delivery date and upon collection Rocco ran through all the documents and how to navigate around the vehicle.

Sales

Michael Harford was fantastic, talked me through everything, kept me well informed. Great service

Sales

I was very satisfied with the service that I received from the moment I walked into the showroom. The welcome that I received from your receptions and the freedom to look round .Plus to meeting Mr Chris Moore and he help me design / build my new ca

Sales

Aisha Iqbal was fantastic to deal with at all levels. Excellent sales women with a warm persona which made negotiating and organising the purchase very easy and enyable. She has a great balance of partnership with the customer.

Sales

No pushy sales,

Sales

The Williams bmw showroom is amazing. Staff are really friendly, it is excellently presented, the range of cars on show is huge, and the refreshments, toilets, etc are of hotel standard. I loved visiting the showroom.

Sales

Cameron was very helpful and kept in touch with updates from start to finish. We went out for a text drive and was informative on car features.

Sales

Phil Hilton was superb really helpful and always finds us what we need, that is why me and my wife always buy new BMW's from Williams because Phil looks after us so well, a very satisfied and loyal customer :)

Sales

A very knowledgeable sales person (Mike Anderson), who was enthusiastic about the product he was selling. I felt comfortable dealing with him and at no time was I made to feel pressured about the purchase.

Sales

It was all made so easy for me by Aisha, she helped me with absolutely everything that she could. I had a holiday coming up as I was buying and I was waiting for documents regarding my cherished plate, she really helped us sort this out.

Sales

I was helped through the full process of purchasing the car by Phil Hilton who assisted in selecting my new car and handing back my old one to the finance company to go to auction.

Sales

The process whilst detailed of necessity the salesman P Hilton steered us through it, and kept us informed

Sales

The staff all the way through just treated you well like they really cared

Sales

Collectively this was mine or my wife's 7th car from William's Rochdale. From the first time we bought our first car there we found the staff extremely helpful in every aspect and have recommended the outlet on many occasions, may this continue.

Sales

We dealt with Philip Hilton at Williams Rochdale. From start to finish Philip was very professional and extremely helpful.

Sales

Both Adrian and Aisha were great from start to finish

Sales

Not collected the car yet

Sales

Good support from the BMW sales staffWilliams Rochdale contacted me on a regular basis to inform me of progress relating to my new car order

Sales

Extremely accomodating staff and very good customer service.

Sales

was comfortable with the whole transaction

Sales

no problkems

Sales

The new salesman Phil hilton was the reason why i had a great experience he was very helpful and knew exactly what i wanted out of a bmw car. This is my forth bmw from williams rochdale and this was the first time i enjoyed being there.

Sales

Phil Hilton was very helpful as always, paying attention to detail and being very informative at every stage of the sale. This is the fourth car I have purchased through Phil at Williams Rochdale, mainly due to the excellent level of service received

Sales

Great customer service

Sales

The service I received from salesman Phil Hilton was excellent

Sales

The service provided by Matthew Bernard and his team was excellent. The knowledge and friendliness was fantastic.

Sales

The team I dealt with offered excellent service during the purchase of my me BMW