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ABOUT WILLIAMS ROCHDALE.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Rochdale Supports Young Talent

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As again Paul was really friendly and looked after me at the showroom.

Service

Prompt and efficient

Service

Thanks to John, our Sat Nav is fine now.

Service

Even though I had to bring my car in twice, once for service and once for warranty work on each occasion there was nothing that arose that caused me any issues. All went smoothly

Service

Excellent

Service

I really can't fault the service I received.

Service

Everything was done correctly and on time

Service

Each time the vehicle was returned in a very clean condition

Service

Generally the staff are polite and helpful but sometimes you are left with impression that you are a not valued as a customer

Service

Pleasant staff nothing too much

Service

Again, stress free and updated at every stage

Service

Good service, informative and done on time with no issues.

Service

Work carried out cleanly and with politness

Service

The person I dealt with was very professional, helpful and knowledgeable

Service

Consistent service and good workmanship

Service

Sorted the issue with my car very swiftly. Found other minor noise faults I was not aware of and rectified those also

Service

sorted the problem quickly

Service

Timely - from check in to collecting car - waited and served coffee - provided quit area for me to carry out teleconference - just great - didn't want to leave!

Service

Work done on time and car cleaned

Service

Rather a long wait for 2 tyres to be fitted,but overall good service.

Service

Good service every time.

Service

very smooth and easy

Service

Car was ready on time and was cleaned and brought to the front of the showroom ready for us

Service

Since I have got my car back it has had an intermittent roof fault that also has happen conveniently just as my car has gone out of warranty. Now they want to charge me to look at it! Accepting no responsibility for it. Service in BMW is now poor!!

Service

Like I said staff are lovely just the waiting time for my car to get sorted is the only thing

Service

Both Paul Eccleston (Service Advisor) and Paul Rothwell (Motor Technician) provided excellent 5 star service.

Service

Efficient service. Nothing was too much trouble.

Service

Good price

Service

Service good and facilities whilst waiting excellent

Service

My only issue was that the sat nav in the courtesy wasn’t activated even though I was told that it would work fine.

Service

The staff are always very helpful and friendly they always do there best to get your problem sorted and go the extra mile to help you

Service

Jenny was very clear and extremely professional in handling my visit. I like the service while you wait option

Service

everything is explained exactly what has been checked and what the outcomeof all the checks were.

Service

It's been in bmw 4/5 times this yearA problem you fixed broke had to wait almost a month to get it in to youI've spent over 1k in hire cars whilst you've had it in

Service

Coolant warning light came on after just 40 miles after service, had to top it up myself

Service

As stated in the previous answer, it's never daunting to approach the staff with any problems or query. And the service is excellent.

Service

As above

Service

From the word go one gets the best of everything.

Service

All OK except the appointment had to be re-scheduled as no airbags from Germany

Service

The lady that assisted me was very accommodating, especially to fit me for a service at such last minute and was very friendly and approachable

Service

Purchased a usd vehicle in August & it has been back to the garage 3 x times with the same problem, which still isn't resolved. It therefore goes back in later this month for two days.

Service

Lovely waiting area and I was kept up to date with the progress of the work

Service

See above

Service

No issues, car picked up and dropped off having been serviced and cleaned.

Service

Not really a service issue but i was surprised to see the service reminder come up on the dash after only having the car for a month or so (Purchased from Rochdale) thought this cost could have been factored in?

Service

Service completed on time; the business centre is very useful and a very nice lunch provided. Car return valeted and in immaculate condition. Unfortunately the quote for replacement tyres did not include VAT and it now has a bluetooth problem

Service

Jenny on customer service desk was friendly, professional and informed. An asset to Williams BMW.

Service

The fault on my car was corrected within the day as agreed and I had the use of a courtesy car which enabled me to continue with my normal days activities.

Service

Booking service was quick and efficient, drop off and collection ran smoothly

Service

No fuss and very straight forward

Service

Expedient service given

Service

Got what I wanted with no stress

Service

From my first phone call to collection of my vehicle everything went quite smoothly this time. On previous occasions I haven’t been so lucky. On this occasion I sometimes wish they wouldn’t give my car a complementary wash and vac.

Service

Customer service agents are very accommodating and are very pleasant. Jenny who attended to me was very professional and Attentive

Service

Quick service, MOT and very efficient

Service

Nice customer facilities and servicing done whilst waiting

Service

GREAT STAFF VERY FRIENDLY AND EFFICIENT

Service

simply because we got what we asked for

Service

The service advisor was very helpful

Service

Staff unhelpful

Service

Everything done as promised.

Service

The dealership is clean, well presented, well staffed and has a wide variety of cars.

Service

Satisfied on this latest visit, but we have had a few problems on earlier ones.

Service

Found out the problem and fixed it

Service

The whole experience with any car service can be difficult but with BMW this was not the case, everything went well with the planned service

Service

Booked in at a time that suited me, completed in the given time and returned valeted and washed.

Service

Have allways managed to get my service done at a time to suit me. Lovely to pick up a valeted car too.

Service

I can't think of anything they could have done better.

Service

Excellent video explanation of the service done

Service

Speed of turnaround, on the day of purchase I was amazed with the service (car revealed from beneath a black sheet).

Sales

Warren showed around the car explained all the little gadgets that on my new car and said don't hesitate to call if unsure with anything

Sales

No time wasting, much of the paperwork had been completed beforehand. Phil (Hilton) came to our house to achieve this as he was aware of our busy work schedules

Sales

Friendly, efficient service. Car delivered on time, good handover.

Sales

Car was ready on time.

Sales

Smooth transaction, clear explanation of what would happen and when delivery was expected. Salesman kept in touch regularly

Sales

We were looked after all the way through the collection. Aisha provided flowers too which was a nice touch. Especially white Lilly’s

Sales

Steve Cheung did everything that he could to help us and all the other Williams employees that we met were very friendly and helpful too.

Sales

Aisha Iqbal at Williams Rochdale presented the new BMW in a highly professional manner and came across very friendly and helpful, she has also offered after sales help with the vehicle, which I find very nice of her.

Sales

steven cheung was very good

Sales

Cameron Dixon at Williams iRochdale is a credit to bmw with his friendly approach, great communication skills, and technical knowledge is the best I've seen. Big thing to me as a customer is that he communicates well during and after the sale.

Sales

B

Sales

The showroom is well stocked with all the latest models and the politeness and knowledge of the sales team is fabulous plus the showroom is emasculate from showroom to toilets and are always made to feel special

Sales

The sales experience was very customer focused. Mike Anderson at Williams BMW, Rochdale, kept me informed during the build period and he made every effort to give the best deal possible.

Sales

Car sales went out of their way and nothing was any trouble from start to finish

Sales

Michael Anderson was the perfect gentleman and could not do enough for us. He came in on his day off so I could take delivery of my new motability car. The unveiling of the car was an added touch and loved it. Shame I Didn't get any flowers though

Sales

Steve was very likeable straight away, nothing was too much trouble for him.

Sales

Kept me updated all the time

Sales

Quick turn around.

Sales

Everything went to plan just a shame had to wait so long but still very happy ,

Sales

outstanding deal.

Sales

Phil was very professional and able to manage the whole process on my behalf

Sales

Very satisfied. I was looked after by Aysha. She was very professional throughout the whole experience. My favourite part was on collection of my car. Recieved a beautiful bunch of lillies and a rather dashing 2 Series?

Sales

Sales consultant was very knowledgeable about the vehicles, professional, courteous and always went the extra mile to help

Sales

For the same reason as the answer to question one.

Sales

Always made feel comfortable

Sales

No problems at all, completely satisfied.

Sales

Really enjoyed it from end to end

Sales

Very smart, very clean, nice refreshments and a very nice welcome at reception.

Sales

Assistance to find the car we wanted all staff we came into contact with were friendly and helpful

Sales

Overall great customer service during the period

Sales

The staff - Phil Hilton (my sales advisor) and Francesca Butterworth (BMW Genius) were amazing. True role models of customer service. Friendly, approachable and knowledgeable.

Sales

The whole process was very slick and went smoothly, I knew exactly where I was up to at every stage and I was made to feel like a valued customer from start to finish.

Sales

all points of the sale executed

Sales

Everything went smoothly, there were no delays in delivering the car to the dealership and part exchanging my car went smoothly.

Sales

For well over 5 years we have received outstanding personal attention from the sales person (Philip Hilton) which coupled with the modern, clean and well-organised Williams Rochdale facility always gives a professional and service-oriented impression

Sales

Everything was handled perfectly and professional

Sales

The salesman went out of his way to help us

Sales

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