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ABOUT WILLIAMS ROCHDALE.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Rochdale Supports Young Talent

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very pleasant to deal with

Service

First class service

Service

nothing to fault all went very smooth was in and out in no time atall.

Service

Very convenient being able to work at a table with WiFi and good coffee whilst waiting for the car. The free Health check gave me peace of mind between services. Although the service sheet said a complimentary wash and vac, this wasn’t done

Service

Always exceed expectations

Service

Staff were friendly . They took the details of the problems I was having and assured me they would ring me later when the car was ready. They did this plus gave the car a vallet which was a nice touch.

Service

The whole experience was excellent with no hitches anywhere

Service

Good customer service - excellent communication etc

Service

See above

Service

Prompt and courteous service and my car was cleaned inside and out.

Service

I was treated well and by pleasant staff especially John.The car fault appeared to be fixed.The car was cleaned.Sadly, the problem has recurred since.

Service

Work was finished to a high standard

Service

The inspection checks were excellent and the health check video was fantastic and this is what the customer likes to see

Service

The car was serviced on time but in the past the standard of cleaning was higher when the car was returned

Service
Thank you for the feedback Mr Whitehouse, I will discuss this with the valeting team. John Connor, Head of Business.

Car was booked in at short notice and issues fully resolved. Paul was friendly and happy to arrange for the car to be dropped off so I didn’t have to leave work

Service
I'm glad we managed to sort your problems Mr Sohail, we look forward to welcoming you again soon. John Connor, Head of Business.

I’ve used a number of BMW garages but the Williams experience was the best

Service
Thank you Mrs O'Connor, it was great to welcome you to Williams. John Connor, Head of Business.

Prompt and courteous attention.

Service

As above

Service

Great staff and very friendly service

Service
Thank you Mr Dunn. John Connor, Head of Business

There was an issue with an incorrect part on this occasion which meant the car had to stay into a second day, we did however have the courtesy car so disruption was actually minimal

Service

no issues and everything was very smooth

Service
Thank you Mr Seager, we're glad you enjoyed your visit. John Connor, Head of Business.

The service was very good and all complete with no hassles

Service

CONVENIENT. THE CAR IS RUNNING VERY WELL

Service

Everything done as required without any hassle whatsoever.

Service
Thank you Mr Price, we try and make the experience as hassle free as possible. We look forward to welcoming you again soon. John Connor, Head of Business.

a little disagreement/competition between new and used car salemen was a little disconcerting , a fly in the ointment for otherwise excellent customer relations

Service

Because I got a low tyre pressure indication when I collected the car. It wasn't there when I drove the car to its service. When I checked all 4 tyres were at the same low pressure. The mechanic should have seen the low indication and done something.

Service

Every time I returned I was kept waiting more than 30 minutes

Service

The time the car took for its first service was what was quoted upon booking

Service

Loved the health check video they send you

Service

A first class experience

Service
Thank you Mr Tahghighi, we look forward to welcoming you again soon. John Connor, Head of Business.

I am satisfied with the fact that the work it came in for was completed but, feel that the hourly rate is expensive.

Service

It is always a pleasurable experience to visit the centre.

Service

Simply put no issues just friendly courteous and knowledgeable team

Service

I was dealt with efficiently and with friendliness. There were no issues and the whole experience was just as I would expect as s BMW customer.

Service

My car was in and out within a day

Service

Very friendly service advisor. Accurate timings throughout. Reasonably priced tyres fitted. Car returned valeted and beautifully clean

Service
Thank you for your kind comments and feedback Mr Deasey, we look forward to seeing you again soon. John Connor, Head of Business.

Pleasant, friendly atmosphere.

Service
Thank you Mr Ward and please keep recommending us to your friends! John Connor, Head of Business.

Kept me updated on what was happening.Explained exactly what work was undertaken.

Service

Excellent in every aspect.

Service
Thank you Mr Fitton, glad you enjoyed your experience with us. John Connor, Head of Business.

The staff at Williams Rochdale are always very welcoming.

Service

The work carried out to my car was completed exactly on time - great job!

Service

The reason for my visit was fully resolved

Service

I was treated so well by all the staff I came into contact with.

Service

I was well informed by experts and the whole process was seamless and well rehearsed. It may seem odd but it was a genuine pleasure to have my car serviced.

Service

I like the ambience of the showroom. I had the 90 min service and so I could enjoy coffee and biscuits along with a chat.

Service

I WAS SATISFIED WITH THE WHOLE EXPERIENCE

Service

FAult was repaired quickly and efficiently

Service

The car came back beautifully cleaned and drove smoothly.

Service

The staff at Williams Rochdale are always very friendly and happy to help in any way.

Service

It would be a 5 but the service reception area at Williams Rochdale doesn't have a queuing / waiting area

Service

because you did what was reqd no fuss and with polite professionalism

Service

Very efficient and to the time they said

Service
Thank you for your kind feedback Mrs Dudley, it will mean a great deal to the whole team. John Connor, Head of Business.

A vibration noise on taking up drive in first gear needed investigation. Got a video of how my tyres were in good condition -no video of the investigation.The conclusion was that they couldn't find the vibration - my passengers still comment upon it

Service

Everything was completed proficiently

Service
Thank you Mrs Ostle, we are glad you are happy. John Connor, Head of Business.

Job done in a timely fashion with an upfront price

Service
Thank you Ms Eastland, we do offer Courtesy Cars, I will investigate why this wasn't offered to you. John Connor, Head of Business

Frendly and efficient

Service
Thank you Mrs Fitton, your positive feedback will mean a lot to the team. John Connor, Head of Business.

We took our vehicle in for a service expecting to leave it and they did it whilst we wated with in 1 hour impressed

Service
Thank you for using us Mr Cooper, we are thrilled you were impressed with our service. We hope to see you again soon. John Connor, Head of Business.

Sorted out my problem and provided excellent refreshments.

Service
Thank you Mr Hargreaves, we aim to please! John Connor, Head of Business.

Paula and Debbie on reception are a true benefit to the reception area of Williams rochdale, they offered me refreshments also. John my service advisor was extremely helpful and knowledgeable. Fantastic customer service!!

Service

Completed the service and cleaned the car, but never called me back when I enquired about when the car was ready. In the end I had to visit and see! Luckily it was.

Service
I will look in to what went wrong here Mr Conway but thank you for your honest feedback. John Connor, Head of Business.

CAR HAD NOT BEEN VALETED AFTER THE SERVICE (I HAVE BEEN GIVEN A VOUCHER TO HAVE THIS DONE AT A LATER DATE)

Service
We are very sorry about this Mr Ashfield, I will look in to what went wrong here. John Connor, Head of Business.

Wasn't told that mot was in afternoon when booked the week earlier. Had to walk back to Oldham and then later return.

Service

had to wait ages just to drop keys off. Great that customer service staff like to chat with the customers but should recognise that others are busy.

Service
Thank you for the feedback Ms Tostevin, this is something we will look in to. John Connor, Head of Business.

See above.

Service

Perfect

Service

Actions all items requested

Service

Minimal wait on drop off and collection. Kept to quoted times. Service personnel welcoming and helpful.

Service
Thank you Mr Finlay, we hope to see you again soon. John Connor, Head of Business.

For the same reason as above, there seems to be a lack of service which is as important as the work being done on the car.

Service

Very happy with the service I received

Service

Work was done efficiently & a courtesy car was provided too

Service
Thank you Mr Kerr for the great feedback, it will mean a great deal to the whole team. John Connor, Head of Business.

Excellent communication and service

Service
Thank you Mr Hardman, we look forward to welcoming you back soon. John Connor, Head of Business.

Please see the answer above

Service
I am sorry you feel that way Mr Lovatt and I have spoken to the advisor who dealt with you. By getting you a £1500 contribution from BMW Goodwill we felt that we had delivered great customer service to you, I am sorry you obviously do not agree. John Connor, Head of Business.

I was treated very well and it was quick and easy

Service
Thank you Mr Kazmi, we hope to see you again soon. John Connor, Head of Business.

As above.

Service

They scratch and was not taking responsibility

Service

the staff are friendly and profrssional.

Service

Very easy to book, local, and a friendly, helpful experience. Perfect.

Service

My car was recalled for an upgrade valve and everything was done on schedule.Also I was given a top of the range X1 as a courtesy car, and this has given me a problem...............I now really want one and I am not due to change for two years !

Service

For the reasons already given in the previous answer.

Service

Ayesha made my experience. When I came into the store months prior to purchasing my car, she showed me around and gave me information to take away. After the initial meeting, I knew that should I go back, I would want Ayesha to be dealing with my car

Sales

As mentioned earlier on, great customer service was delivered throughout the waiting period for the delivery of my new car. Steven Cheung was always available to talk to and answer burning questions, if any. An overall brilliant service by BMW!

Sales

Dealt with in a professional and welcoming manner.

Sales

Excellent sales

Sales

Car not yet delivered but purchasing experience very positive. Salesman very friendly and test drive experience was enjoyable.

Sales

Relaxed and Aisha was never pushyAlways felt I was in control and Aisha listened and was willing to helpAlways called back and responded to emailed etc ...V pleasedHandover was really good and kids especially loved the reveal Thanks Francesca

Sales

Excellent

Sales

4th Car and the service hasn’t changed from our 1st car,will always come back!

Sales

Aisha Iqbal went above and beyond to deliver an excellent service from start to finish. Was a pleasure dealing with and always got responses to any queries on time.

Sales

Great support from Warren Sherburne at Williams Rochdale

Sales

Aisha, was the name of the lady who dealt with me from first viewing and test drive to delivery, made my experience more than the 5 star service. I wish every organisation put in the same quality.

Sales

This is my 4th BMW from Williams Rochdale, I have always dealt with Philip Hilton who is one of the nicest people you could wish to meet, he is very professional and will always go the extra mile to ensure you are satisfied with your new car.

Sales

Although the car did take a little longer to get than anticipated I was kept updated regularly throughout the process

Sales

The handover was amazing

Sales

We always get treated well. We have dealt with the same sales guy for all 5 cars we have purchased.

Sales

Car came quick, staff on hand whenever I had any issues

Sales

Spaces, light and airy sharp, complimenting the wide range of vehicles.

Sales

All aspects covered well.

Sales

Great friendly service

Sales

Could not find a fault in the service levels

Sales

As always when I’ve bought from Bmw I’m blown away with the treatment of all of the staff

Sales

We were kept fully informed during the process from purchase to delivery. The vehicle was delivered on time and we were always made very welcome by all the staff members whenever we visited the Rochdale BMW centre.

Sales

From Start to Finish, a lovely Special Experience, lovely showroom, lovely coffee, cakes ! lovely Staff

Sales
Thank you Mr Drumm for your very kind comments, I will ensure Martin is aware of how pleased you are. We hope you enjoy your new BMW 3 Series. John Connor, Head of Business.

The sales consultant helped me get what I wanted. I set quite a challenging goal and I’m more than happy that he worked hard to meet my expectations. Even when I forgot about the new credit / debit card charges, he again worked extremely hard to help

Sales
Thank you for the incredible feedback Mr Saha. We look forward to welcoming you again soon and hope you really enjoy your new BMW 1 Series. John Connor, Head of Business.

Delivery was fast, no pressure, friendly service

Sales
Thank you for the referral Mr Yates, please keep them coming! We hope you enjoy your new BMW 3 SERIES and we hop to see you soon. John Connor, Head of Business.

Pleasant experience

Sales

Quality service provided

Sales
Thank you for the great comments Mr Morris, it will mean a great deal to Phil. Enjoy your new BMW 5 Series. John Connor, Head of Business.

The sales executive Phil Hilton was professional from start to finish. He was very knowledgeable about BMW models. This is our third purchase from him which speaks for itself

Sales
Thank you Mr Dunne, I have made Phil aware of this great feedback. We hope you enjoy your new BMW 3 Series. John Connor, Head of Business.

The experience has been outstanding and would definitely recommend BMW to our family and friends.

Sales
Thank you for the great feedback Mrs Butler, we hope you enjoy your new BMW 2 Series. John Connor, Head of Business

fantastic service,very welcoming atmosphere and very professional salesman.this is the 2nd bmw we have purchased and warren is the salesman we have dealt with on both occasions and will do so again.

Sales
Thank you Mrs Halshaw, I will make sure Warren is aware of this great feedback, we look forward to seeing you again soon. John Connor, Head of Business.

Great experience. The staff were very friendly and accommodating. They couldn’t do any more to make the experience of buying a car easy and enjoyable.

Sales
Thank you Mr Bardsley, we certainly value your long standing business and look forward to seeing you again soon. Enjoy your new BMW 6 Series. John Connor, Head of Business.

Phillip Hilton was extremely helpful and friendly, Francesca Butterworth was welcoming and gives new meaning to the role of ‘genius’

Sales
Thank you Mr Webster, your great feedback will mean a lot to Francesca and Phil. We hope you enjoy your new BMW M140i. John Connor, Head of Business.

The sales people kept me informed all through the process and fully upto date with any last minute changes. The delivery was hassle free and made me feel very special.

Sales
Thank you Mr Barclay, I'm thrilled you have had a great experience with us here Williams Rochdale. We look forward to seeing you again soon. John Connor, Head of Business.

BWM staff and sales conduct themselves in a very friendly manner and are so welcoming and it’s a pleasure to do business. Others car dealers should take note as I would definitely go back for repeat business.

Sales
Thank you Mrs Cormick, we look forward to welcoming you back soon. We hope you enjoy your new BMW 5 Series

Highly satisfied, always made to feel welcome, staff friendly, welcomed us straight away, drinks offered. The day we collected our car 9th February 2018, Steven Cheung made the experience above and beyond, the car reveal was fantastic.

Sales
Thank you for your kind feedback Mrs Hill, I will ensure Steven is aware of your kind comments. John Connor, Head of Business

Pre-purchase was very simple and no effort. On colleciton, the car was ready however, the handover was limited in it's detail due to the absence of the product expert however, this was overcome to a degree by the Warren, my sales person.

Sales
Thank you Mr Platt, we hope you enjoy your new BMW 4 Series. John Connor, Head of Business.

The same salesperson (Aisha Iqbal) throughout, consideration and personalised service at all times.

Sales

Cameron the sales man

Sales
Thanks Mr Marsden, I will make sure Cameron knows your feelings. John Connor, Head of Business.

Everything was great apart from the deal. When spending so much money and making a large commitment transparency in relation to the figures is of utmost importance. I did not feel we had this and our salesman tended to skirt around questions

Sales

I think the sales person (Aisha Iqbal) is very professional and is always trying her best to satisfy the customer . This is my second visit to the show room in the past six months and I’ve purchased a second car . At this moment in time Williams Bmw

Sales

Quick and easy. Phil the sales contact was extremely professional and helpful.

Sales

Very good sales experience at Williams Rochdale offering me what I wanted and kept me informed as the car was being delivered.

Sales

5+!! Aisha and Francesca really helped me decide what was important and I was offered a test drive. Aisha kept me up to date every step of the way, informing me of progress. I was a really exciting experience coming to collect my new car

Sales
Thank you for your very kind feedback Miss Hardman, I will ensure that Aisha and Francesca are aware of this, it will mean a great deal to them both. We hope you enjoy your new BMW 2 Series. John Connor, Head of Business.

Felt like a valued customer and was always given time and the correct info before buying. Staff all really friendly and helpful

Sales

Treated as a valued customer by Phil Hilton who was his usual helpful self and worked with me to arrive at a great deal. No rush, no pressure.The Williams facility is smart, clean and professionally run.

Sales
Thank you Mr Clayton, I will ensure Phil is aware of this great feedback. We hope you enjoy your new BMW X5! John Connor, Head of Business

Aisha our BMW saleswoman and Adrian the finance manager who dealt with us from start to finish kept us updated with everything from the initial sale, the build and right through to arranging the most suitable time for us to pick the car up.

Sales
Thank you Miss Wright, your kind comments will mead a great deal to Aisha and Adrian. Thank you for your Business. John Connor, Head of Business