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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Williams Group Employees Prepare for Charity Run

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Williams Rochdale Supports Young Talent

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Expedient service given

Service

Got what I wanted with no stress

Service

Customer service agents are very accommodating and are very pleasant. Jenny who attended to me was very professional and Attentive

Service

From my first phone call to collection of my vehicle everything went quite smoothly this time. On previous occasions I haven’t been so lucky. On this occasion I sometimes wish they wouldn’t give my car a complementary wash and vac.

Service

Quick service, MOT and very efficient

Service

Nice customer facilities and servicing done whilst waiting

Service

GREAT STAFF VERY FRIENDLY AND EFFICIENT

Service

The service advisor was very helpful

Service

simply because we got what we asked for

Service

Everything done as promised.

Service

Staff unhelpful

Service

The dealership is clean, well presented, well staffed and has a wide variety of cars.

Service

Satisfied on this latest visit, but we have had a few problems on earlier ones.

Service

Found out the problem and fixed it

Service

The whole experience with any car service can be difficult but with BMW this was not the case, everything went well with the planned service

Service

Have allways managed to get my service done at a time to suit me. Lovely to pick up a valeted car too.

Service

I can't think of anything they could have done better.

Service

Booked in at a time that suited me, completed in the given time and returned valeted and washed.

Service

Excellent video explanation of the service done

Service

Just feel Williams Rochdale offer taxi service for customers to drop off and pick up cars for servicing. Other dealers do this.

Service

All A OK.

Service

Initially quoted 3hrs for brake pads change and MOT but, completed in less than 2hrs.

Service

John Clegg the service advisor explains in depth all my concerns and goes that extra mile . Again always genuinely helpfull.

Service

Previous experience of a different manufacturer was unsatisfactory

Service

The car was with you for 4 days and neither of the problems I brought to your attention where dealt with and the car usually gets washed and cleaned but was not for some reason this time

Service

Same as question 1 and they do a great latte

Service

Everything was easy and efficient from ringing to book to picking up my car. Friendly and helpful staff and the car looked as new as the day I bought it!

Service

The service department were extremely helpful and kept me updated on the progress of my car. Paul dealt with my experience and kept me completely informed. The only slight disappointment was that the valet seemed a little poor this time.

Service

Impressed by the forward thinking with regards to anticipating associated parts that may or may not be needed and having them on site ready for worst case.

Service

Like I said earlier I need my car every day for work so when it's organised around that it makes my job easier.

Service

Jenny in the service centre was very professional and answered any concerns I had.

Service

as above

Service

Very good but car return was delayed due to faulty part

Service

Extremely helpful. Friendly service

Service

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Service

I am pleased with the job and the explanations given by the staff

Service

Always found the staff at BMW garages welcoming and efficient to the last request and need. The cars are looked after at the service as any new BMW model would be presented for the first time. Thank you everyone at Williams.

Service

I cannot fault the experience in anyway.

Service

Kept informed on the progress and notified when ready

Service

The staff are so friendly and helpful, nothing is too much trouble.

Service

Personal and professional service

Service

One star dropped because it took four weeks after diagnosis to obtain and fit a replacement airconditioning condenser on my 64 plate 320D - this in July, one of the most likely periods to need aircon (although this year).

Service

John kept me informed from start to finish, as I required a tyre to be replaced while the car was being serviced

Service

Easy to talk to me very efficient

Service

They gave me options for my service, ie a time to suit me. I was given the price in advance so no nasty suprises . I opted to wait while the vehicle was serviced and I was served complimentary coffee and Biscuits excellent service.

Service

As stated above

Service

As above.

Service

Car is always ready on time and people are very pleasant.

Service

As above

Service

Car returned as expected with an inspection of what to look expect to attend to in the near future.

Service

Friendly staff across the board, excellent showroom, clean and tidy, very professional.

Service

Completely satisfied

Service

Faultless commitment

Service

As above

Service

The service woman was fantastic! Would have been 5 stars but the car valet on the inside was extremely disappointing- I called service to complain.

Service

Poor customer service. I gave the service department an opportunity to respond to a letter but they didn't even reply - after two days I phoned them. In my profession we always respond within 24 hours even if it is an acknowledgement.

Service

The car valeter hit my car which took a extra day in delays to get my car back

Service

friendly and knowledgeable staff and environment

Service

Professional, very helpful service and always reliable. I am Williams Rochdale customer for last few years and I have always been completely satisfied with my service/repair experience.

Service

Issue with the warning has not returned.

Service

The staff - Phil Hilton (my sales advisor) and Francesca Butterworth (BMW Genius) were amazing. True role models of customer service. Friendly, approachable and knowledgeable.

Sales

The whole process was very slick and went smoothly, I knew exactly where I was up to at every stage and I was made to feel like a valued customer from start to finish.

Sales

all points of the sale executed

Sales

Everything went smoothly, there were no delays in delivering the car to the dealership and part exchanging my car went smoothly.

Sales

For well over 5 years we have received outstanding personal attention from the sales person (Philip Hilton) which coupled with the modern, clean and well-organised Williams Rochdale facility always gives a professional and service-oriented impression

Sales

Everything was handled perfectly and professional

Sales

The salesman went out of his way to help us

Sales

Polite

Sales

Professional courteous service

Sales

They have provided me with update information and excellent customer service and dealt with any queries promptly.

Sales

I'm completely satisfied with the whole experience from start to finish. Aisha was attentive and listened to my needs and was very friendly throughout the whole process.

Sales

looked after, listened to, good customer care

Sales

All Staff were pleasant and professional all the way through the work and I could have no complaints.

Sales

Easy,organised,thorough hand over

Sales

The process was easy.

Sales

Excellent Sales Executive kept me appropriately informed on status and any options.

Sales

I dealt with Phil Hilton who was excellent along with other people I met at Williams Rochdale.

Sales

This was a completely stress free experience, unlike previous experiences with different manufacturers dealers. I have had some very bad experiences where car salesmen have not listened to me and treated me like an idiot. Quite the opposite at BMW.

Sales

Car is great, everythig explained in depth, car was presented well

Sales

We were always informed of the progress of the purchase, the trade in of ours and the change of number plate. When we arrived to collect the new car it was ready and waiting, in sparkling condition and everything was explained.

Sales

.

Sales

Not only was Aisha incredibly helpful, her manager Matt was also really friendly. This made the whole experience even smoother.This is the only BMW centre I have been in that has provided this kind of service.

Sales

The sales staff are always knowledgeable and efficient_no question is left unanswered. The centre is very welcoming and a comfortable place to do business and all the staff were very professional.

Sales

I was made to feel important, special and unrushed during this time. The sales assistant Phil Hilton at Rochdale even stayed longer to make sure I understand all the features on the car even when the showroom had shut.