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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Simple job done on time. Communication re authorisation issues not effective. (see below).

Service

Paula looked after everything, was courteous, polite and on the day of service everything wnt smoothly.

Service

Expectations met

Service

Good service, however I have noticed that my latest service (last week) has not been uploaded to my car.

Service

Excellent service

Service

After 2 hrs waiting I found the visual check was ok and no work done. No courtesy clean & vac. Attempted to charge me £190 for a free safety recall. Told me another recall in pipeline (ECU program) which is an all day submission. Not pleased.

Service

Trying to get hold of Service team. After three messages and E mail ... No call back!

Service

My car ended up being with Williams for longer than expected but they gave me use of a loan car.

Service

Cost of first service. Car requires replacement drivers seat padding after 9500 miles.

Service

Friendly and professional approach. Communicated progress of service throughout my visit.

Service

failed to replace my air valve covers

Service

I was told the brake fluid change would take about 90 mins. After 45 mins my car was still where I left it but it was ready after 90 mins as promised. Therefore the work took less the 45 mins. With more efficiency I would not have to wait so long.

Service

Great service as usual from them though I did have to wait 11 days to get my car in which is a little long when it's running poorly

Service

the software update took an extra day, but I was able to keep hold of the courtesy car so not inconvenient

Service

I havent purchased a BMW

Service

The person who discussed what has happened with my vehicle was kind and helpful. However, the issues remain. My vehicle is not safe and no one can tell me/ assure me it wont happen again.

Service

Yes BMW has served me very well over the Years and expect due to experience I think we shall have many more, thanks John Williams

Service

I was being told off for not ringing the 24hr call out service and just bringing it in.

Service

No problems

Service

Managed to fit my car in with an emergency brake issue and resolved quickly

Service

As expected.

Service

Car had a card saying it had been cleaned but when I got to the car there was marks on the inside and outside so the car was cleaned inside and outside when returning home

Service

very quick turn round, would rate it 11 out 0f 10 if possible

Service

Complimentary wash & valeting would have made it 5-star

Service

Car was returned at time advised allowing to make appointments with work

Service

Polite service member of staff. Good waiting area with cafe. Work done within stated time.

Service

quoted me excess of £750 for repairs that were not required, local bmw specialist knew the real issue as soon as i explained what had happened. BMW Rochdale refused to show me diagnostic printout after i questioned it

Service

When my car wasn't ready I was allowed to keep the courtesy car for longer

Service

Work done as agreed and when agreed

Service

Service cost is quite high. The vehicle wasn't cleaned at all as claimed in the service report. I had to wait a very long time for someone to attend to me when I came to pick up my car.

Service

No courtesy car available. Expensive. Car had been cleaned and hoovered but carried out poorly.

Service

Had to revisit Williams Rochdale within an hour after tyre Service with a pressure monitor problem. Was told the tyre pressures had been set incorrectly by the apprentice

Service

All staff I met were fantastic, I attended with my baby and was offered tea/coffee/biscuits/cake as well as the cleaning ladies offering to warm a bottle and make me a sandwich. This answer could go on but all in all it was superb, felt like home.

Service

Prefessionalism

Service

Very pleased, the car was in and out on the same day and runs beautifully

Service

Some members of the team were very lovely and helpful. Bmw standard however needs improving. The way a customer is spoken to and at least for us to feel youve done your best to fix our problem. It felt like they couldnt be bothered.

Service

completely satisfied

Service

The contact person I was dealing with did not communicate to the extent I expected and did not return my calls when I was trying to find out what was going on. However the work done in my vehicle was fine.

Service

Problem solved on first visit at minimal cost.

Service

The car was handed back to me with dried water marks all over it so I needed to clean it and have it dried when I got it back.

Service

Bmw promptly fixed the fault under the warranty free of charge really pleased

Service

The service i received from James was exceptional and Adrian Flood too

Service

The vehicle continues to alert that a service is required after the service has been implemented ... and, some of the fault rectification work (rattling exhaust system) was not rectified during the service

Service

Natalie Roscoe is very pleasant, friendly and helpful. My car service was a pleasant and hassle free experience. Natalie was able to provide me with answers for queries that I had and updated me promptly.

Service

Need more people on the

Service

After months and months of trying to get a simple LED light replaced, it's still ongoing.

Service

everything was done as asked for

Service

Fast and efficient when in b

Service

All was perfect

Service

Kept informed of progress

Service

see above mainly due to the lenght of time for the diagnosis/repair and checks carried out with the vehicle prior to returning the vehicle, this happend multipme times over the past three months.

Service

The matter regarding the corrosion has still not been resolved, this is despite correspondence with BMW complaints team.

Service

As above. The lady I spoke to regarding my complaint actually managed to make the issue worse so in my honest opinion I feel the complaints manager for the service department may be in the wrong position as I feel they should resolve the problem.

Service

The car was booked on without the any problem. The staff were polite and efficient and the car was returned clean and fresh and no charge due

Service

Did not resolve my issue They came up with excuses after taking taking over £250

Service

good attention

Service

Everything done as planned and on time. Courtesy call the day before. Friendly service.

Service

I asked if the car could be ready by 2pm to allow time to collect my child from school. By 2-30, I hadn't received a call from the dealership so when I phoned up, I was told the car wasn't ready and had no record it needed early (it was on job sheet

Service

I always find the guy who served me a bit distracted. He is pleasant and gets the job done but I don't feel any warmth from him

Service

The service experience was incredible, from the staff member Paula,to the attention to detail in how my car was returned to me.

Service

All of the staff are so helpful and appreciate you as a customer.

Service

Nice showroom, pleasant staff and pleasant surroundings

Sales

Attention to detail and professional staff

Sales

Williams are an excellent dealership, a pleasant buying experience

Sales

Completely satisfied with the service from williams rochdale, this is the second bmw from there and i plan to buy my 3rd very soon. Steven cheung from there sold us both the cars, he is very courteous and professional, nothing was too much trouble.

Sales

Smooth and easy process.

Sales

Ataff was lovely

Sales

Aisha was fantastic throughout the process

Sales

Fantastic staff. Matthew Bernard and Martin Gray were brilliant. Nothing was too much trouble and they always give you a great deal. I will be back for another car again. Thanks a million. Top class throughout. Much appreciated.

Sales

Excellent service and really accommodated our needs rather than trying to sell us something we didn't want

Sales

I was very pleased with speed of service, attention to detail and courtesy extended to me

Sales

From entering the showroom to collecting my car, it couldn't have gone any smoother. Phil Hilton catered to any queries I had and went through everything in great detail to make sure I understood what was going on at all times.

Sales

Steve Cheung was my salesman and he was Superb in his communication, sorting out the paper work, advising on colour choice etc. Very good.

Sales

Martin Gray was excellent and sorted the best deal he could for me.

Sales

I have used Williams Rochdale for a number of years, in particular Philip Hilton, and have found him to be professional, knowledgeable and approachable at all times.

Sales

Phil was aware that my car insurance was due for renewal on April 2nd so he managed to get the sale through on April 1st, which is when my desired date was.

Sales

As stated above Steve is a very good sales person & very helpful. 10/10

Sales

Excellent experience.

Sales

Martin Gray was their perfect guy. Spot on service and went above and beyond to get us what we wanted.

Sales

Sales representative kept me informed as how my delivery date was proceeding. The whole experience was exceptional.

Sales

Excellent service from Phil Hilton

Sales

I was made to feel that my purchase was special for everyone involved. It was such a big thing for me to change my car and Phil appreciated how emotional I would be.

Sales

I was kept informed as to when I would get my car and they was always available to discuss any issues I might of had

Sales

The sales executive Aisha answered all our queries and took us through all the steps of the sales. She was really courteous. She understood all our requirements thoroughly and responded appropriately

Sales

Delivery was perfect, I have already mentioned the positives about purchase in the first question but delivery was made to be fully personalised by Aisha. This was very much appreciated and made a memorable experience.