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After months and months of trying to get a simple LED light replaced, it's still ongoing.
Need more people on the
everything was done as asked for
All was perfect
Kept informed of progress
Fast and efficient when in b
As above. The lady I spoke to regarding my complaint actually managed to make the issue worse so in my honest opinion I feel the complaints manager for the service department may be in the wrong position as I feel they should resolve the problem.
see above mainly due to the lenght of time for the diagnosis/repair and checks carried out with the vehicle prior to returning the vehicle, this happend multipme times over the past three months.
The matter regarding the corrosion has still not been resolved, this is despite correspondence with BMW complaints team.
The car was booked on without the any problem. The staff were polite and efficient and the car was returned clean and fresh and no charge due
Did not resolve my issue They came up with excuses after taking taking over £250
Everything done as planned and on time. Courtesy call the day before. Friendly service.
I asked if the car could be ready by 2pm to allow time to collect my child from school. By 2-30, I hadn't received a call from the dealership so when I phoned up, I was told the car wasn't ready and had no record it needed early (it was on job sheet
I always find the guy who served me a bit distracted. He is pleasant and gets the job done but I don't feel any warmth from him
The service experience was incredible, from the staff member Paula,to the attention to detail in how my car was returned to me.
All of the staff are so helpful and appreciate you as a customer.
Same reason as above.Very helpful and informative.
You did what I paid for.
The customer service advisor on this occasion failed to return my calls on 5 separate occasions. I was given a loan, it was explained it was a diesel. However I was given a different car that was actually petrol. I almost put wrong fuel in...
Done on time - while u wait service is excellent with nice refreshments and good wifi and newspapers
Jenny looked after us superbly The car was clean and well looked after also
Efficient Polite staff. Service carried out while I waited. Pleasant waiting room with good coffee and cake. Offered a pot a tea and sandwiches by a lovely housekeeper.
Booking in all good, but when I was presented with my car back someone in the dealership had damaged one of my alloys. Not what I expected from a main agent.
I was constantly kept informed and updated with regards to my vehicle. Also I would like to thank Paul eccleston who looked after me in the service dept.
I thought all was well at first but was shocked when a message came up on my screen a week after my service telling me I needed coolant. Whenever a car comes in for service I feel all fluids should be checked as part of a good service.
MOS went over and above and sorted a part for me while my car was in for MOT. Natalie Roscoe I think her name was
When i paid for the service contract i was told you would provide a courtesy car, this did not happen unless i was prepared to wait one month.
Poor communication, sent my car home with an electrical fault it did not have when going in and alarm went off all night. When went back in again no communication and were some what rude. -Paula was the only lady there that helped and resolved things
Never kept uptodate and promise of a return phone call never happened!
Is there not an option for zero stars?
Only negative is that you should communicate better with your customers, phone and tell customers
see question 1 answer
Car collected / returned on time with a friendly face & beautifully clean, Service done.
every thing was ready for me
Michael Bailey made it easy to find my car and answered any questions I had
Sat nav updated and car cleaned. Hire car for the day was good
Almost perfect but the car was in all day for a first service and when I was phoned in the afternoon to say the car was ready I still had a considerable wait in the showroom while the car was being cleaned.
recent experience very good - has been mixed in the past
Williams they care and always go out of their way to help
Cotacted by service team prio to booking service. Arangred walk in service. All work carried out as promissed
Efficient friendly expeditious service
2 and half hours to have my front tyres changed
Easy to deal with. Provided food and drink whilst waiting. Happy to help the customer. Service technician missed the corrosion on wheel (for the 2nd time) but manager sorted it out.
SERVICE COMPLETED ON TIME AS ARRANGED
The service was done quickly
Very easy to deal with, kept me informed and dealt with the issues I raised.
Very satisfied and it would have been 5 stars but the service time warning wasn't reset.
My wife was completely looked after whilst the service of my BMW was carried out. Coffee,cakes and buiscuits, was even given lunch.
I was told i had a damage tire but the price of it was confusing, first i was told to pay £134 on the phone, when i was about to get the car i was told to pay £207. The staff took my £140 and said not to worry she'll sort it out. That scares me
work done as requested and in the time agreed including extra work that wasn't part of the original service
made welcome efficient service
Nothing gets fixed first time, courtesy cars have to be booked weeks in advance. Staff very pleasant, but I don't expect to have to keep returning with a "Premium" BMW product.
Perfect service team response to all my concerns. Jenny was particularly helpful and extremely professional and knowledgeable. She is an excellent ambassador of your business.
The work was completed on time and satisfactorily
As above. I'd like to stress staff at my most recent visit were excellent.
Good knowledge and good people skills
Job done efficiently and quickly good communication
Everything was explained and clear no waiting around. My car was also cleaned excellent service.
The service staff were very friendly and attentive. They looked after me and kept me informed
Work completed at the quoted price. Car cleaned for me and they provided a loan car for the day.
Martin Gray was their perfect guy. Spot on service and went above and beyond to get us what we wanted.
Excellent service from Phil Hilton
Sales representative kept me informed as how my delivery date was proceeding. The whole experience was exceptional.
I was made to feel that my purchase was special for everyone involved. It was such a big thing for me to change my car and Phil appreciated how emotional I would be.
As stated above Steve is a very good sales person & very helpful. 10/10
Phil was aware that my car insurance was due for renewal on April 2nd so he managed to get the sale through on April 1st, which is when my desired date was.
I was kept informed as to when I would get my car and they was always available to discuss any issues I might of had
The sales executive Aisha answered all our queries and took us through all the steps of the sales. She was really courteous. She understood all our requirements thoroughly and responded appropriately
Delivery was perfect, I have already mentioned the positives about purchase in the first question but delivery was made to be fully personalised by Aisha. This was very much appreciated and made a memorable experience.
I felt very comfortable the staff are very professional in dealing with any questions
Aisha was brilliant
The person Martin gray who we was dealing with was a class person and I definitely recommend him to deal with if I was to get another bmw in the future
Martin gray was helpful and friendly
Everything was easy and smooth and simple.
no problems at all
It was made a special experience
Excellent service provided by Mark Suthers throughout the purchase and delivery process
Aisha went above and beyond to meet our requirements and we are very pleased with the car.
Fantastic service, mark suthers (Rochdale) branch made handing over the car a very personal experience , from start to finish.. Will definitely be returning when I need to change my car..
completely satisfied in every way from start to finish of the dealership.
I got the car I wanted at a price I was happy to pay
The Rochdale facility showcases the products extremely well. The staff are welcoming and professional . From past experiences our go to people are ; Matt Bernard and Aisha Iqbal and again we were treated to a first class service throughout
The hand over was great fun, informative.
Martin was great throughout, very informative and attentive and he always came back to me with the answer to any questions timely. He made the car buying experience easy & enjoyable
Fantastic facilities and organisation. Was dealt with swiftly!