Williams Rochdale Star Rating
Sales
14 comments from 35 reviews
Service
38 comments from 107 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"very efficient courteous"
"As always I recieved fantastic service from a great team in a lovely dealership."
"i took it in at 9.30am and they said it would be ready for 5.00pm they called to say the brakes needed doing and it would need to be picked up for 10am the next day but the brakes were not done by 10am"
"The dealer said the wipers had been replaced but they are smearing as if not replaced."
"Staff were tremendous, I had breakfast whilst the car was fixed"
"They were good"
"Excellent service, can't fault customer service, from walking in the door to collecting my car. Most hotels don't give this quality of service. Well done BMW Rochdale."
"We are disassisfield with our dealewrship experience at Williams for the following reasons. 1 waiting for dianostic to be completed and been charged 15 per day for courtesy car BMW customer serviced granted 500 credit note but allwas used up."
"The items marked not satisfied refs to the fact that I booked a waiting appointment over the phone but upon arrival was told this was not the case and the young woman I spoke to was I felt most unhelpfulk and told me I would just have to wait"
"I was happy with the service."
"The vehicle was recovered into dealership by AA after the engine had failed. when I collected the vehicle the engine sounded noisier and I immediately returned to the reception and gained no satisfaction from their attitude."
"Booked in on time, ready on time and the facilities make the wait enjoyable wifi, coffee and newspapers"
"after booking two fast track appointments in the same week, first was MOT after two hours i was asked if i wanted the car washed or not as there was a delay if i wanted it washing, i did nt have it done"
"Very Good"
"Work requested was not completed and this has happened before with this dealer"
"excellent service once I got there, problem with getting a hire car"
"Staff were friendly and efficient and they had the car ready when they said they would. Communication of all work carried out was clear. The cafe area provides a very pleasant area to wait for the work to be carried out on the fast lane service."
"Not enough time was allowed to complete my service so I had to return again a week later"
"had to wait 3 4 hour for the car even though dropped off at 8.30 am . Williams called to say ready at 3pm i arrived to collect at approx 3.30pm but not ready till after 4.15"
"Excellent very professional pleasant intersting place to visit. Friendly helpful staff good coffee."
"i am completely happy with the service"
"finding a mutually convienient appointment was difficult"
"Every visit I have there is a complete nightmare, the staff are very pleasant and the dealership is good. The quality of work provided is not very good this would apply to the bodyshop and the service dept."
"Very helpful."
"Excellent service wa able to work in comfort whilst my car was being serviced extremely efficient"
"Williams Rochdale were very efficient and friendly. I had a 'while you wait' service and i was with my 15month old toddler so was a little worried he might get restless. Not the case at all it's been well set up with toys he had great fun, thanks."
"Please see comments at the end of the survey."
"Very quick and efficient service. All work was carried our to a extremely high standard and the giving of infomation on what the car needed to operate in the right and safe manner is fantastic."
"Delivered the service I've come to expect from Williams coupled with smiles."
"The team could not give me a good explanation as to how long the damaged part had been ongoing. They do not fully understand the software used to diagnose fault from the ECM."
"We get excellent service every time."
"dealer was patient courteous and accomodating 3rd car from Williams in 3 years Technician was exceptional Keith"
"car bonnet not closed properly and raised whilst driving on the motorway. rude lady on service desk when car returned with engine faults requiring extensive warranty work on a car we have only owned for 10 weeks"
"Williams Rochdale were brilliant, I think my advisor was Lorraine and she was first class much better dealers than I have ever used in the past"
"I was told I could wait whilst my car was serviced and that it would take about 1.5 hrs. After 2 hrs I had to go and ask how much longer it would be. I was told not long, but given no explanation or apology for the delay."
"rain sensors not fixed"
"personal service excellent BUT £450 to not fix 3 series handbrake Findings NON BMW original I knew that before it came in parts"
"bought used 1 series BMW from rochdale in march 2011 only driven 2000 miles and told tyres need changing will be fined if police stop us."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very happy with the service at BMW Rochdale."
"find the staff very pleasant and helpful"
"My experience wasnt great the salesman i bought the vehicle from was great however he moved to group cars and i was passed onto another salesman. I was left waiting for 45mins when i booked a appointment to change my cherised plate."
"The staff are brilliant and friendly."
"The salesman was brilliant his name was Adrian Flood."
"Very poor service salesman didn't seem to know his job very well, price given increased every time I contacted him, went from 400 first time after giving him my specifications to over 1100 on delivery of New vehicle Very poor communication."
"Helpful, friendly and knowledgable."
"excellent information politenessand consideration"
"Cannot fault the Salesman at all,went out of his way to help us."
"Absolutely first class. I felt welcome throughout. Nothing was too much trouble for my sales rep Phil Hilton . No matter how much I deliberated, he was patient and helpful. At all times, it felt as though Phil wanted to make sure I was happy"
"I was promised a delivery date which was missed only just but response was very good, with courtesy car offered to cover he gap. Very good"
"Friendly,attentive staff with excellent product knowledge"
"Second car in 2 years from Williams Rochdale, the Salesmen have an excellent manner and are commendable"
"Staff were courteous and well informed throughout"