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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

really poor customer service, fail to make promised calls ( see above ) still waiting for call

Service

Despite some logistical problems, great efforts were made to put the fault right.

Service

The car service was great and waiting in the cafe area was too.I was let down by not having my body work answer fully given and nothing happened regards the dash cam (I want to buy them but have questions)

Service

Would have been 5* but the courtesy car had barely enough petrol in to get me back to Huddersfield and there are no filling stations in between.

Service

Information provided and service provided

Service

They collected my car fixed the problem then returned it to me fully valeted what a service can't fault it

Service

From booking the service to the return of my car all was as expected.

Service

My car is always well serviced and bulleted THANKYOU

Service

Excellent price , totally efficient welcome and paperwork. Finished before promised time.

Service

The service department staff were welcoming and friendly. Everything was explained to me and I was kept upto date on the progress of the work carried out. Staff appeared very knowledgable.

Service

kept waiting too long on pick up.

Service

Excellent service & communication

Service

For the reasons above, car not washed, update not done.

Service

I was looked after by Paul in the service department who went above and beyond to deliver an efficient and professional service, always keeping me up to date with the progress of the work being carried out.

Service

Good service polite and efficient .

Service

Quick efficient service and a friendly customer service team. They have given advisories for things which will need attention in the near future. The staff at Williams BMW Rochdale have always been fantastic!

Service

Very Efficient Service

Service

No courtesy car available, hence 1/2 star down

Service

Work done quickly and efficiently, and car was immaculate when given back. A full explanation of the state of the car was given which was helpfull

Service

Problem with car was fixed, and ready for collection as agreed. Car was also washed for free

Service

BMW Williams Rochdale have always offered a better customer service experience then its sister dealers (not mentioning the Williams in Bolton!). Phones in servicing department are always answered within a very quick time, staff are always available.

Service

Nothing negative to say at all. Good, all completed in stated time.

Service

The work undertaken was explained in none technical language.

Service

Service done to high standard and delivered back on time

Service

Fast service handle job well got car back emasculate clean washed

Service

Fog on both headlights. Asked for Williams to repair or replace as it could be a risk to me. I sent photographs of condensation to support my request. Breaks have been squeaking as well

Service

Start to finish spot on

Service

I was satisfied with the service but i had yo hang a4ound the garage all day to wait. A courtesy lift home and back again would be perfect , having said that i was well looked after at the showroom .

Service

kept me informed all through the repair

Service

services carried out on time and i was kept informed of progress

Service

Poor service

Service

On a few occasions when I called them and they was busy they said they would get the person to call me back but they never got back to me and I ended phoning back .I have to rate this as completely satisfied as it won’t let me summit it ,it’s wrong

Service

No problems whatsoever

Service

My wife waited for the car whilst the service was carried out,not long to wait at all.

Service

After an initial repair to the drivers seat belt the problem was not resolved. Following discussion with BMW UK Jenny Parker was able to arrange for new seat belt to be fitted free of charge which has resolved the problem so very satisfied.

Service

Car wasn't cleaned

Service

Overall, a good service.

Service

My car was fixed and checked over. The girl who looked after me on services was outstanding and made me feel very welcome

Service

Just a bit more detail on the out of warranty checks which I didn't get..

Service

You always get a good service from bmw on the phone or in store

Service

Ok

Service

Polite friendly staff willing to assist.

Service

John always works around you and I only deal with 2 people the other person is Jenny both on service department

Service

The customer service and attention to detail was first class

Service

Complete professionalism & amazing customer service

Sales

Friendly, helpful staff, no high pressure sales, nice showroom

Sales

I just simply love my new car.

Sales

Our car is through the mobility scheme and our experience was great from start to finish

Sales

Good chemistry, good attention to detail. Supportive and knowledgeable.

Sales

Excellent service throughout the salesman went above and beyond.

Sales

The people at the dealership are helpful and courteous and make it a good experience all round

Sales

The entire process was simple, professional, patient (as I really did have to deliberate) and I was kept aware of everything at the necessary points from start to finish.

Sales

I found the staff attentive, listening to my thoughts and requirements. Every query was taken on board and solutions offered. Ultimately I found them to be flexible in order to meet my financial target.

Sales

The car was just what I wanted delivered when stated in perfect condiition