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really poor customer service, fail to make promised calls ( see above ) still waiting for call
Despite some logistical problems, great efforts were made to put the fault right.
The car service was great and waiting in the cafe area was too.I was let down by not having my body work answer fully given and nothing happened regards the dash cam (I want to buy them but have questions)
Would have been 5* but the courtesy car had barely enough petrol in to get me back to Huddersfield and there are no filling stations in between.
Information provided and service provided
They collected my car fixed the problem then returned it to me fully valeted what a service can't fault it
From booking the service to the return of my car all was as expected.
My car is always well serviced and bulleted THANKYOU
Excellent price , totally efficient welcome and paperwork. Finished before promised time.
The service department staff were welcoming and friendly. Everything was explained to me and I was kept upto date on the progress of the work carried out. Staff appeared very knowledgable.
kept waiting too long on pick up.
Excellent service & communication
For the reasons above, car not washed, update not done.
I was looked after by Paul in the service department who went above and beyond to deliver an efficient and professional service, always keeping me up to date with the progress of the work being carried out.
Good service polite and efficient .
Quick efficient service and a friendly customer service team. They have given advisories for things which will need attention in the near future. The staff at Williams BMW Rochdale have always been fantastic!
Very Efficient Service
No courtesy car available, hence 1/2 star down
Work done quickly and efficiently, and car was immaculate when given back. A full explanation of the state of the car was given which was helpfull
Problem with car was fixed, and ready for collection as agreed. Car was also washed for free
BMW Williams Rochdale have always offered a better customer service experience then its sister dealers (not mentioning the Williams in Bolton!). Phones in servicing department are always answered within a very quick time, staff are always available.
Nothing negative to say at all. Good, all completed in stated time.
The work undertaken was explained in none technical language.
Service done to high standard and delivered back on time
Fast service handle job well got car back emasculate clean washed
Fog on both headlights. Asked for Williams to repair or replace as it could be a risk to me. I sent photographs of condensation to support my request. Breaks have been squeaking as well
Start to finish spot on
I was satisfied with the service but i had yo hang a4ound the garage all day to wait. A courtesy lift home and back again would be perfect , having said that i was well looked after at the showroom .
kept me informed all through the repair
services carried out on time and i was kept informed of progress
On a few occasions when I called them and they was busy they said they would get the person to call me back but they never got back to me and I ended phoning back .I have to rate this as completely satisfied as it wont let me summit it ,its wrong
No problems whatsoever
My wife waited for the car whilst the service was carried out,not long to wait at all.
After an initial repair to the drivers seat belt the problem was not resolved. Following discussion with BMW UK Jenny Parker was able to arrange for new seat belt to be fitted free of charge which has resolved the problem so very satisfied.
Car wasn't cleaned
Overall, a good service.
My car was fixed and checked over. The girl who looked after me on services was outstanding and made me feel very welcome
Just a bit more detail on the out of warranty checks which I didn't get..
You always get a good service from bmw on the phone or in store
Polite friendly staff willing to assist.
John always works around you and I only deal with 2 people the other person is Jenny both on service department
The customer service and attention to detail was first class
Complete professionalism & amazing customer service
Friendly, helpful staff, no high pressure sales, nice showroom
I just simply love my new car.
Our car is through the mobility scheme and our experience was great from start to finish
Good chemistry, good attention to detail. Supportive and knowledgeable.
Excellent service throughout the salesman went above and beyond.
The people at the dealership are helpful and courteous and make it a good experience all round
The entire process was simple, professional, patient (as I really did have to deliberate) and I was kept aware of everything at the necessary points from start to finish.
I found the staff attentive, listening to my thoughts and requirements. Every query was taken on board and solutions offered. Ultimately I found them to be flexible in order to meet my financial target.
The car was just what I wanted delivered when stated in perfect condiition