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2 and half hours to have my front tyres changed
Efficient friendly expeditious service
Easy to deal with. Provided food and drink whilst waiting. Happy to help the customer. Service technician missed the corrosion on wheel (for the 2nd time) but manager sorted it out.
SERVICE COMPLETED ON TIME AS ARRANGED
The service was done quickly
Very satisfied and it would have been 5 stars but the service time warning wasn't reset.
Very easy to deal with, kept me informed and dealt with the issues I raised.
My wife was completely looked after whilst the service of my BMW was carried out. Coffee,cakes and buiscuits, was even given lunch.
I was told i had a damage tire but the price of it was confusing, first i was told to pay £134 on the phone, when i was about to get the car i was told to pay £207. The staff took my £140 and said not to worry she'll sort it out. That scares me
work done as requested and in the time agreed including extra work that wasn't part of the original service
Job done efficiently and quickly good communication
The work was completed on time and satisfactorily
made welcome efficient service
Work completed at the quoted price. Car cleaned for me and they provided a loan car for the day.
As above. I'd like to stress staff at my most recent visit were excellent.
Everything was explained and clear no waiting around. My car was also cleaned excellent service.
The service staff were very friendly and attentive. They looked after me and kept me informed
Nothing gets fixed first time, courtesy cars have to be booked weeks in advance. Staff very pleasant, but I don't expect to have to keep returning with a "Premium" BMW product.
Good knowledge and good people skills
Perfect service team response to all my concerns. Jenny was particularly helpful and extremely professional and knowledgeable. She is an excellent ambassador of your business.
When I booked my car in for service, I asked them to fit rear windscreen wiper blades.When I collected the car after servicing I was told blades had been ordered, could I go back later to have them fitted. These should have been ordered prior to serv
Serviced the car efficiently
Ive just been and had a wheel changed,waited 2 hours.when I was booked in I was told to nip in to get the job done.
Excellent serviceThe only issue I had was that there was a 2 week delay for a service which seemed like yonlong a time
The dealership met all expectations. Indeed the valeting of the car exceeded expectations
They said 90 minutes and that's what it took, I waited and found plenty to look at and the refreshments are great.
The printer was unable to print out the service record and I was informed that it would instead be sent to me via the post however I am still waiting to receive this
In addition to my above comments, most of the work on my car has been done at BMW Rochdale and despite this they showed no loyalty whatsoever, I have even had family and friends buy cars from here based on my recommendations.
After general service the stop/start did not and still does not operate.
Initial response to my request for a replacement tyre yielded an answer of a couple of days to source then in addition that the dealership was fully booked. Not much use when your vehicle isnt driveble due to a large hole in a tyre.
Very polite and helpful staff. Gave us a ring to keep us updated on the progress. Just half a mark off as although taxi offered to get us home (which is fantastic service), we had to make our own way back which isnt necessarily easy with no car
Said that my car had been clean inside and out but hadn't been at. Wrong mileage put on sheet.
Felt like the person at the end who took the money after the service was very rude. Asked him a few questions and was given arrogant responses. Says you get the car washed and cleaned, was dirty and had not been cleaned
Customer service was good. Completed in a timely manner. Cost for what was done is completely ridiculous. This will seriously put me off using the service centre once the warranty has run out and may put me off buying BMW in the future.
Wasn't told at the time that brake fluid service was due within a few weeks. Both could have been done at the same time. Not happy !
Good friendly helpful service
Job done, no fuss, good value
Car returned looking like new
Couple of issues with recent service experiences, including fail to carry out checks that i requested be carried out and then to receive work sheet that said car had been cleaned inside and out, yet it clearly. Required follow on booking to complete
Great friendly service and very convenient for me.
The service was completed in time and I was able to work in comfort while I waited.
I am always looked after well a Williams.
Again nothing was too much trouble
See above comment
The staff went that little bit further to ensure we were treated as valued customers. From the service reception staff to the driver who dropped our car off. BMW Rochdale's service is excellent, in particular the collection and return option.
Car is now fixed and back to normal. Thought that there was a lack of communication from BMW garage on this occasion. I don't like to do a negative report for anything, but on this occasion I felt it necessary to say something. Sorry.
Fast and efficient, adhered to times for the works.
The team as a whole were great but again I think the guys name was Craig was really helpful.
Very polite member of staff on service desk and job completed swiftly.
Aisha went above and beyond to meet our requirements and we are very pleased with the car.
Fantastic service, mark suthers (Rochdale) branch made handing over the car a very personal experience , from start to finish.. Will definitely be returning when I need to change my car..
completely satisfied in every way from start to finish of the dealership.
I got the car I wanted at a price I was happy to pay
The Rochdale facility showcases the products extremely well. The staff are welcoming and professional . From past experiences our go to people are ; Matt Bernard and Aisha Iqbal and again we were treated to a first class service throughout
The hand over was great fun, informative.
Martin was great throughout, very informative and attentive and he always came back to me with the answer to any questions timely. He made the car buying experience easy & enjoyable
Fantastic facilities and organisation. Was dealt with swiftly!
Sales person at Williams Rochdale had good product knowledge, provided an individual service kept us updated delivered car on time and kept us up to date
Overall experience was efficient and handled well.
Both the purchase and handover were brilliant.
Eveything about ordering the car to handover was perfect! My salesperson as wonderful as well
I couldnt of been more happier, Steve Cheung was fantastic throughout it all. He kept me updated every week. He got back in touch with me if I rang with a question. He made my experience better than any past ones Ive had at a different dealership
Very satisfied, one of the best places I have visited to buy a car
Excellent customer service provided, the gentleman who guided us was very co-operative and welcoming.
The sales man Phil was a pleasure to deal with from start to end ... my son has learning disabilities and Phil was amazing with him highly recommend him
From walking the through the door being offered a drink and to be made like you feel at home. Sales man was so helpful and understanding
Made to feel welcome, nothing was any trouble
Overall made it a pleasent experience from start to finish.
Good product knowledge from the salesperson and the process was handled with efficiency, helpfulness and friendliness.The Williams Rochdale dealership is a superb environment for the display of the cars and the overall sales experience.
Phil made the whole experience a pleasure, from beginning to end
Due to the product and staff
I got an amazing car at a very good price considering my circumstances. I was looked after from start to finish.
I left without any questions, felt a complete service from star to finish
Couldn't get a test drive although the dealership had a vehicle available.Bought the car at the full ticket price but couldn't get a small concession i.e. a free £75 holdall bag - this is still really annoying me now 1 week later.
It is always a pleasure to work with Phil Hilton. I wouldn't buy a BMW from anyone else.