No explanation given for high price of service - request was made to check Aircon as I thought it especially during the hot weather that it was not adequate ( compared to other cars in our company) and did not seem as effective as it used to be
No waiting car serviced efficiently courtesy car.
Always happy to help staff very nice any problems sorted out quickly
The report said that my car had been washed and vacuumed with compliments. This hadnt happened.
Process of leaving the car worked well. Service representatives were all busy when I came to collect my car so I had to wait for a while before I was seen by a person.
Fast, polite and very helpful and honest
all the staff are very professional and friendly
Jenny Parker who was my contact for my service was fantastic, very friendly, understanding of my urgency to get my car back quickly and brilliant when I came to have parts fitted.
The sheer professional approach of staff and the time taken.
It took 5 separate trips for the issue with the engine management systems to be resolved.
As explained earlier Phil really made me comfortable on doing a deal with my car and his communication was excellent throughout the whole experience.
service request exceeded my expectations
Apart from one hiccup on the technical side of checking the tyres my experience is always good and the main reason I have chosen to buy Bmw for my next car which is no longer a fleet car. Hopefully this will continue.
After five days without my car I went to an independent garage and they were able to correct the problem first time.
Because the reception staff are really helpful pleasant and very good how they treat you with dignity and respect. The engineerd always explain in detail are very fair.you always feel you have been given the best quality care of your vehicle
The cost for the replacement parts was more than 25% of other dealers and as the car was going through its MOT I was held to ransom to have these parts changed despite the car computer advising otherwise
They always try to do what they can with a problem but get let down by bmw
Video of the car inspection was issued (and welcome) but no audio with the video. Left messages for BMW Services to call me back (Jenny) but didn't hear anything. The technician pointed out key items in the video but Ive no idea what he is discussing
The work was done on time and contact was made with myself to pick the car up at the earliest opportunity
Being past from pillar to post and never being given any real information and of course the car never being handed back with the problem resolved.
Im proud to own a BMW however a few noises and rattles Im hearing on my brand new BMW M2 were not identified during an inspection. I would have appreciated the opportunity to demonstrate these noises to service personnel.
As above Ran out of characters Head office are not a complaints team and just liars with Williams on your behalf. She spoke over me, spoke off a script and wasnt really emperthetic - waste of time Social team were quick to reply - that was good
Great customer service. One minor issue that was quickly resolved.
Always helpfull and courteous.
Poor communication. Never available to speak to when I ring up. Never ring you back when I left a message to do so.I was told my car would be ready betweenn 2-3pm but never received a phone call to left me know if I could collect it.
John the workshop controller was excellent with information given.
Would of liked my car back sooner.
as above. They seem to go the extra mile, car washed and cleaned as standard
I rang and left a message with reception since service department was busy .No one rang me back . My car has to come back in due to fault on gear box . You want it for three days . I couldn't get a courtesy car for three weeks
Smooth transition from start to finish, despite a car not being available it was sorted out quickly and with no issue
Car when in for a service I told them I was unable to pick the car up that day but they still phoned me to say the service had been completed
cautious and professional staff and service.
My courtesy car was unwashed and only had 2-litres of fuel in the tank when I collected it. When I returned it, it had at least 13 litres of fuel in the tank.Our car was unwashed / valet'd and I could not wait another 30 minutes for it to be comple
Had to return car to the garage due to windscreen wash low warning light being on after the car had been serviced.
Nothing was to much trouble and a professional approach.
Everyone goes the extra mile, Jenny my service receptionist was very helpful
I found it very difficult to book my service in the first instance, in fact 72 attempts on the phone before the line was free and answered. Once booked, the service experienced was excellent, friendly staff, efficient process and clear explanation.
On time service car cleaned??spot on
Everything done as service required plus seat belt delivery problem cured.Service interval notice on dash had not updated, apparently this was something to do with BMW service centre rather than Williams, but was rectified very quickly.
Everything completed in less time than originally allocated.
Paul Eccleston the service advisor always goes that extra mile when my cars here either for a service or a repair. Paul Keeps me informed and explains in great depth all issues.
very satisfied,see above. Would have been 5 out of 5 but the car had not been washed & valeted when i called to collect it the following day. After talking to Service Adviser she apologised, arranged for it to be done immediately .
Very satisfied with the service from the garage, however, the the invoice did say the car had been washed and cleaned when it clearly had not been touched.
Vehicle fault was sorted under warranty as soon as I could make it available although I was disappointed that no courtesy car was available on that date and first available was 12 days later.
Very efficient , Matt chatted through a strategy covering potentially the next 5years with BMW development
My service was carried out with no problems
Despite some logistical problems, great efforts were made to put the fault right.
The car service was great and waiting in the cafe area was too.I was let down by not having my body work answer fully given and nothing happened regards the dash cam (I want to buy them but have questions)
Would have been 5* but the courtesy car had barely enough petrol in to get me back to Huddersfield and there are no filling stations in between.
They collected my car fixed the problem then returned it to me fully valeted what a service can't fault it
Information provided and service provided
From booking the service to the return of my car all was as expected.
The team at Williams Rochdale were amazing throughout the entire process of purchasing my new vehicle! The centre itself was immaculate with customer service at the highest level. The approachability and friendliness of the staff was 1st rate.
Aisha and Matt were very professional, approachable and took the time to sit down with us when we didn't know what we really wanted. We talked through options that fitted our budget and requirements in vehicle specification
Friendly service and Aisha went that extra mile to help us and make us feel at ease
Excellent personal attention to detail
Made buying the car a nice experience.
Very satisfied with the whole experience at BMW. This is down to the staff and the way that I was welcomed from the mobility sales person at Williams BMW Rochdale. Mark was very thorough with the whole process. Thanks Mark.
This is my second BMW from Williams Rochdale, and the service delivered by Phil Hilton is the main reason for my continued satisfaction
Delivery and the handover was very easy and efficient.
All the staff involved with the sale are very professional and made us feel very comfortable.
The process went very smoothly and the car arrived a month early.
Following our response to Q1. Our salesperson was always available to ensure our experience was smooth and without problems. Collection day with BMW is a lovely experience and we have no criticism at all.
Only drawback is the lack of info in the handbook.
Williams BMW
Rochdale
