OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
250 ratings and 138 comments received in the last 90 days.
08 July 2025
I was extremely satisfied. Labecca was knowledgeable, professional, and made the entire process smooth and stress-free. The delivery was timely, and she took the time to explain all the features of the car thoroughly.
08 July 2025
Looked after everything
06 July 2025
Please see above
04 July 2025
Whilst the service received was excellent, it differed from previous experiences of buying a brand new car at the point of hand over Previously we have received flowers and a gift to consolidate the luxury car buying experience.
04 July 2025
As above excellent service from Andrew Gardner
01 July 2025
Ordering and collection was easy and professional. The delivery was delayed by several weeks but unfortunately no satisfactory explanation was given. The Sales Exec did her best to smooth things over and managed to obtain a small
29 June 2025
Francesca was always on hand to answer any of my queries.
24 June 2025
Efficient and good communication
20 June 2025
Very satisfied.
13 July 2025
Reason as above
10 July 2025
As above and free refreshments was very much welcomed!
09 July 2025
The gentleman who helped was lovely and explained everything
09 July 2025
Very good service very friendly
08 July 2025
Not satisfied, because the mechanics told me the obvious and charged me full price without proper diagnosis
08 July 2025
Nothing the team did but the Mbrakes noise is blowing my mind a little team explained and handed me a booklet to explain so again zero issue with the branch.
07 July 2025
It was a very good experience, dropped car off, very quick and easy to check car in.
07 July 2025
Work seemed to be completed to required standard. Vehicle inspection is also very useful and mini valet also appreciated. As my car is a little older I'm aware the servicing is discounted but still seemed relatively expensive hence 4/5
07 July 2025
Because they quote me £462 but then charge£500
06 July 2025
Got the part in quick and fitted it next day. Tested it however they claimed it was all fixed but when i drove it, same issue occurred.
09 July 2025
Francesca was very approachable, really kind and helpful.