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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
450 ratings and 221 comments received in the last 90 days.
27 November 2024
The whole experience was good, I was well informed & it was a quick turn around.
21 November 2024
Nice relaxed atmosphere
21 November 2024
Shahid was amazing how he took me through the whole process and would recommend him to deal with any of my friends and family
11 November 2024
Couldn't have asked for a better experience.
10 November 2024
Cameron & all the bmw staff are very professional, polite & have been very helpful & supportive.
08 November 2024
very straightforward process, sufficient communication to keep informed of what is happening when until handover
04 November 2024
During the 'buying' stage, Phil explained everything clearly. He helped where possible to make sure I completed all relevant forms correctly. I trusted Phil was doing everything to enable a smooth and satisfactory experience, which of course it was.
04 November 2024
Francesca was professional and personal throughout the whole selection, purchasing and handover experience
03 November 2024
The whole process was smooth and well explained and hassle free.
24 October 2024
Excellent service. Phil Hilton was great to deal with answering all my questions and delivering what he promised. Would definitely recommend Phil to family and friends
24 October 2024
Was given good advice off Francesca and never felt in a rush to make a decision and advised a test drive before making a decision. Quick and efficient delivery of vehicle
16 October 2024
Trust worthy and would recommend to family and friends
13 October 2024
Made welcome. Did not feel pressured. Keep well informed.
10 October 2024
Cameron was great and I got the car I wanted
08 October 2024
It was a quick handover process and cheered kids up with Teddy bears
06 October 2024
No pressure, very easy service. Presented with options and found a package for my budget and requirements. Good advice given.
04 October 2024
From initial enquiry through to hand over and collection, staff have been knowledgeable, helpful and friendly, while being courteous. Generating a high level of confidence in the vehicle and the dealership.
03 October 2024
This is our 9th vehicle bought through Williams Rochdale. The dealership is a delight, well presented and very welcoming. The sales team are knowledgeable and patient, ready to help you find the right car for you
03 October 2024
Really great from start to finish
03 October 2024
The service provided by Phil is always first rate
03 October 2024
The lady who I dealt with was easily a 10/10. Always kept in touch with me on the progress of my car. Really easy to talk to and so helpful:)
02 October 2024
Easy to deal with. Not too pushy
02 October 2024
Because we made to feel part of the family
01 October 2024
Easy to negotiate a price and all details were clear
29 September 2024
Shahid Shaffi couldnt do enough for me
25 September 2024
Very impressed with the speed of our purchase
22 September 2024
100% satisfied with the process of ordering the car to my specification and kept well informed about delivery timescales
20 September 2024
Francesca was very efficient, friendly and knowledgeable when purchasing and in the organising the delivery.
17 September 2024
Very good customer experience throughout incl delivery
17 September 2024
Flowers were a nice touch!
16 September 2024
Francesca was amazing from the minute I walked in and has made the transition from my old car seamless
15 September 2024
Cameron is friendly, courteous and always ready to explain and help with the documentation.
27 November 2024
Great location, lovelly helpful staff and the facility is so nice.
27 November 2024
Works done & car cleaned by Amber.
27 November 2024
Fast and easy experience, car was washed and looked brand new after having work done on multiple parts of the vehicle.
27 November 2024
I had a contact point John Clegg who provided excellent customer service
27 November 2024
Everything we requested was carried out and more
27 November 2024
Good experience
26 November 2024
Everything was Done as expected only one thing I asked for a price on my car and never received one,
26 November 2024
Problem identified and dealt with
26 November 2024
Drop box- self check in. What a brilliant idea.
25 November 2024
Very good
25 November 2024
After spending around £1400 on a service & repair I would have expected the car to be washed!
25 November 2024
Laura was a star!
24 November 2024
All staff - from the phone call reminder two days before, to the sales person Kieran and ALL other staff I interacted with were all professional, considerate and customer focused
24 November 2024
Everything was done as they said and mentioned and was very welcoming, I would like to especially thanks the service advisor Yamaan Khan. He was very informative and kind. We was offered drinks and guided to through the process with Yamaan.
24 November 2024
Extremely courteous staff.
22 November 2024
Great service within my allocated time slot whilst I waited for my vehicle. Excellent wash and vac done by Liam. Staff were very friendly and helpful.
22 November 2024
Amy was a pleasure to deal with on service desk. She kept me updated and made my experience seamless. My vehicle was returned like brand new with the complimentary wash and vac. Thankyou
22 November 2024
Good communication all issues resolved in a great way, never had an issue in the 15 + years I've been a customer.
22 November 2024
I had to have two new tyres fitted and thought they were a little expensive.
21 November 2024
helpful
21 November 2024
I was fortunate to have been dealt with by John Clegg who despite challenging circumstances (dealing with a warranty provider) acted in my best interest and kept me suitably informed.
20 November 2024
John the service manager and Keeley the BMW experience manager were as always welcoming and consumate professionals as they always are.
20 November 2024
Communication regarding dropping the car off and collecting was very good.
20 November 2024
Courteous and responsive to what's been done
20 November 2024
Excellent customer service
19 November 2024
Appointment time to suit myself and oil change while I waited.
19 November 2024
The Service experience has always been first class.
19 November 2024
Great staff and handling process
18 November 2024
Rochdale Williams did everything i asked and were really helpful. Francesca (in sales) is really helpful and has always helped
18 November 2024
Despite a change of service date due to unforeseen circumstances staff were friendly and efficient
18 November 2024
Nothing wrong with the service I received, very professional
18 November 2024
Very satisfied. Lewis is a pleasant and knowledgeable employee and made our visit so friendly.
18 November 2024
Yamaan khan what are gentlemen you have working for you? He was great should say more than great.
18 November 2024
Efficient
18 November 2024
Very professional very confident pleasent staff completed recall efficiently
18 November 2024
A good service
18 November 2024
Everything was handled in a very professional way
18 November 2024
Very satisfied on the service i received
18 November 2024
Good
17 November 2024
Great experience with service staff and work done. Staff friendly and very helpful (Yamaan) and solved the problem pretty much straight away. Would definitely recommend Williams Rochdale for your BMW service needs.
17 November 2024
Good job
14 November 2024
It well communicated and done exactly to the time and date agreed.
14 November 2024
Prices are steep.
14 November 2024
Easy check in. Friendly staff. Loan car. Kept me informed when my car would be ready to collect.
13 November 2024
Thank you also for organising taxis for me to get me to and from the garage
13 November 2024
Very satisfied!
13 November 2024
I was looked after superbly by the showroom team, nothing was too much trouble & I was disappointed to leave when my car was done!
13 November 2024
The process was quick and straight forward.
12 November 2024
Friendly service
11 November 2024
We arrived late due to traffic issues and they still got the service and MOT sorted.
09 November 2024
Rubbish going to move garage and fingers crossed will get some better service happy to travel for service
09 November 2024
Each time the car has been in for the dashcam, they have had it all day. The last time, when they were trying to resolve the fault, they had it from 8.30am until 5pm. When I called to chase it at 3pm I suspect it hadn't been started.
07 November 2024
Excellent communication
07 November 2024
Car was delivered in showing a tyre pressure message and this wasn't rectified. Would have hoped air would have been added and notification cleared even if not on service schedule as part of customer service commitment as is essentially free
07 November 2024
Great service from the team. Especially customer service.
06 November 2024
I bought my vehicle from Williams BMW Rochdale. I am pleased to say that it is definitely 100% worthwile buying from this main dealer via their approved and used car programme. Please see above.
06 November 2024
Wouldn't let me just highlight completely s..
05 November 2024
Lovely staff at Rochdale Branch
05 November 2024
Only part of the car was valeted - no big deal though as it was complementary!
05 November 2024
Caroline on reception and Laura at Service reception were professional and very polite
04 November 2024
Very bad staff
04 November 2024
Great service
04 November 2024
Nice friendly staff Very satisfied with the customer service
04 November 2024
Mr. khan was great, he went above and beyond to keep me informed every step of the way and shown me in detail the issues which caused my overall problem
03 November 2024
Pleasent surroundings, nice seating area with tea, coffee and complimentary snacks and friendly staff everywhere.
03 November 2024
Good
02 November 2024
Keeps my car in good order helps retain its value by having full service history
02 November 2024
I had much better service at Stretford branch. I was even charged for something I never asked for. When I explained that to John, he kindly knocked some off.
01 November 2024
The work carried out was fast and efficient
01 November 2024
I was looked after by your colleague Yamaal who came across very professional and gave a friendly service. A courtesy car was arranged whilst mine was in for a recall (X5 airbags), couldn't thank him enough for also showing me around the vehicle. ??
01 November 2024
My car is old and has issues, but they are never daunted and are always up for a challenge.
31 October 2024
Good communication and good Job . Although they should have done the additional job i asked for as I had the part ( I of course would paid for it ) seems daft going back twice
30 October 2024
Laura in service was very efficient and professional however no hire car was offered and as this was a BMW recall this should be the case. Car has not had full issues sorted with recall and no further date has been advised?
30 October 2024
I had no issues fault fixed
29 October 2024
Yamaan the boy who looked after me was excellent
29 October 2024
Everything was explained with courtesy.
29 October 2024
Always a timely service with lots of customer interaction
29 October 2024
I really needed a courtesy car for work and Catherine managed to get me in one really quickly. I took my car down showing the faults, one of the engineers diagnosed it there and then and Cath booked it all in for me. They only had my car 2 days
28 October 2024
I was accommodated by bookings to get a date suitable for me. The fault detected, and parts replaced as still under warranty. The car was sorted the same day which meant I could still continue with my plans for the weekend without interruption.
28 October 2024
Brilliant friendly service
28 October 2024
All went to plan
28 October 2024
I just dropped off car and picked it up afew hours later
25 October 2024
Every interaction with John is super, made to feel like I'm the most important customer, never rushed, always goes above and beyond.
25 October 2024
Car performance and especially braking improved massively. Thank you.
25 October 2024
Agreed repairs were finally carried out under the extended warranty, the warranty was provided at the point of sale with the dealer.
24 October 2024
From booking the service in, I wasn't advised what the cost was and £492 is quite a considerable amount of money. The person who called me raised problems and not solutions. I.e you need new brake pads. not sure if we have them in. Find out first!
24 October 2024
polite and efficient as ever
24 October 2024
Knowledgeable and helpful
24 October 2024
From the moment I was sold my car, the customer service experience changed. I had issues from the beginning that took me over 9 months to get a response from/book in and almost 12 months to get sorted. There were a number of delays and ignored emails
23 October 2024
Service was completely done without any fuss
23 October 2024
Always friendly reliable service
23 October 2024
The support provided was excellent, from booking the service initially to the communication from staff during the service through to collection and payment. All the staff I dealt with were knowledgeable, professional and helpful.
23 October 2024
prompt efficient and curteous service from all the team
22 October 2024
I get better service at Tescos!
21 October 2024
Service Team could be more attentive and the self check in and out system is quite confusing. Do we wait for the service team or do we go straight to the checking system? But then we can't check out through the system, even through it has a check out
21 October 2024
I am satisfied. Great job
21 October 2024
Issues were resolved
21 October 2024
Car has been back twice in 9 months for engine warning lights under warranty! Not what I expected from a bmw left disappointed
21 October 2024
Deal with issues efficiently
21 October 2024
Alaays consistently good service & customer service
20 October 2024
As above. I have a lack of trust. Previously they have tried to charge £300 for a new tyre that had a tiny tack in a deep rubber grip
20 October 2024
Kept informed and any issues explained
20 October 2024
On the day it was great as Muhammad Khan was great but I had a phone call conversation with a female member of staff the day before my appointment who was patronising and questioned me like I was a liar regarding my booking .
19 October 2024
Knowledgable, and understood my dilemma of being far away from home so made sure I didn't have to wait too long.
19 October 2024
Super quick Great comms Friendly staff Yamaan went the extra mile if there is an employee recognition policy I would like for him to be recognised.
18 October 2024
Always a pleasure- even waiting for the service to be carried out. Immaculate coffee machine and dishes for snacks. Immaculate toilets.
18 October 2024
Really happy with the service received and no issues
17 October 2024
There was a mix up in communication when I booked the service. I was quoted a much lower price than the service actually cost. I highlighted my concern which was promptly escalated to senior staff. The matter was dealt with satisfactorily.
16 October 2024
Excellent staff
16 October 2024
Just an all round good experience
16 October 2024
Amy went over and beyond. She is friendly and professional and has excellent customer facing abilities
15 October 2024
Overall experience
15 October 2024
Ami was fantastic and kept me updated throughout
14 October 2024
The car had to stay for two nights which was longer than planned, everything else went well
14 October 2024
The work involved a factory recall for drivers airbag replacement. The whole process from notification, booking and completion was carried out without any problems whatsoever.
14 October 2024
Overall a good service, but the punctuality was severely lacking. Having to leave my car overnight and being late for completion marred my experience.
14 October 2024
I was dealt with swiftly and my car was back with me in the time allocated at the booking stage.
14 October 2024
Quick service from booking to next day fitting of tyres. Right brand of tyres - Continental, but have ended up with EcoContact not PremiumContact..
13 October 2024
The service I received from the lady who dealt with me is a credit to bmw
13 October 2024
Car was in for recall. Job sorted on time and as specified. Was picked up by cab, for car collection, a nice touch.
12 October 2024
Very helpful staff
12 October 2024
Job done with no fuss
11 October 2024
Friendly professional service
11 October 2024
You were very honest about needing to keep the car longer than first thought and very kindly loaned me a lovely car for the duration!
10 October 2024
Air bag wrong colour to the rest of the steering wheel
09 October 2024
Great lady Catherine made my service happen quickly and smoothly. Lady who offered and served me refreshments was excellent.
08 October 2024
My car was available after 2 hours of dropoff but was not cleaned until I show up at garage at the last hour of closure.
08 October 2024
Job done when booked
07 October 2024
Staff always friendly and courteous
07 October 2024
Service was top class, staff were friendly. Yaaman was polite and efficient.
07 October 2024
The whole process beginning to end was conducted with ease. I also appreciate the efficiency with which I was able to pick up my car after the fault had been rectified.
07 October 2024
Service on the whole was good. Two things which let it down 1 - I had a low tyre pressure warning prior to coming, this was ignored by your technicians, I thought they would have inflated the tyre to the right pressure before letting me drive away?
07 October 2024
I was given misleading information initially from a gentleman who rang me after I applied for a service online. He also failed to phone back as promised, to answer one of my queries which was disappointing.
06 October 2024
Explained all issues, what can be done and a clear plan.
06 October 2024
Everything was dealt with speedily and my car was ready when I collected it @ 16.00 hours.
06 October 2024
The lady who served me made an effort to talk to me in the coffee area and I appreciate this gesture. She was polite and friendly. Comfortable cafe area and clean/tidy facilities. Tasty coffee! My car was lovely and clean afterwards. Thank you.
06 October 2024
Extremely good and attentive service throughout.
05 October 2024
Workers such as Yamaan khan go above and beyond to make sure we the customers receive special treatment at all times. Williams in Rochdale is by far the best car showroom i have ever been to. The staff were amazing and the service was excellent
05 October 2024
Very efficient.
04 October 2024
You're sales people are very efficient out of loyalty
02 October 2024
As abive
30 September 2024
I booked my car in for a service weeks before. I was told when I purchased the car it would be free, but was questioned in arrival.No one rang me to say if ready so I called and was told you had to keep overnight
29 September 2024
I was really well looked after during my wait for the BMW to be serviced
28 September 2024
great service
28 September 2024
All good
28 September 2024
Totally satisfied with job done and a special mention to Dan who valeted my car (a person that works in the background and never mentioned).
28 September 2024
Accommodated me very well and fit my car in at short notice for break fluid service.
27 September 2024
As usual, the service experience is excellent
26 September 2024
No problems all ran smoothly and efficiently.
26 September 2024
Catherine was amazing, she made everything easy and even went out with me to help me find my car in the car park. The taxi arranged for me was very handy.
25 September 2024
As I have just said I always have good service from BMW
25 September 2024
The dealership is very helpful in resolving our problems
24 September 2024
No surprises.
23 September 2024
The back window wiper was reported as leaving a smear when used. It's not something I use very often, though when I gave it a good clean, it operated correctly. No feedback relating to the car's inspection, just advisory remarks.
22 September 2024
Your staff are professional, helpful and made my visits very nice.
22 September 2024
The team were so accomodating and helpful in an unexpected situation.
22 September 2024
I had a query which was answered and then passed to another department
22 September 2024
As above
21 September 2024
Faultless in every regards
21 September 2024
Fixed issues nice and quickly.
20 September 2024
Good service
19 September 2024
Amazing service and very helpful
19 September 2024
Good service, good communication.
19 September 2024
My service advisor Catherine Flint was very efficient - no issues whatsoever.
19 September 2024
Only Catherine has been helpful and she has already had a positive review. The rest of the company I shall not Comment on as it's not productive
19 September 2024
Fast and efficient service, great customer service from Amy Graziano
18 September 2024
Kept me upto date with progress and resolve the issue efficiently
17 September 2024
Friendly and honest communication.
16 September 2024
It met my citations. However a courtesy drop of would have made is 5 stars.
15 September 2024
Good workmanship and welcoming surroundings in which to wait
14 September 2024
Service rep, friendly and helpful but timescales let her down
14 September 2024
Excellent customer care
14 September 2024
Great to get a 100pound voucher wasn't expecting that.
14 September 2024
The staff were friendly and efficient. I wasn't kept waiting.
11 September 2024
Great service and treated with respect!
11 September 2024
Happy with the experience. Hadn't been aware about the reduced MOT if it was booked in September but this was rectified quickly.
10 September 2024
Good price. Friendly service. Easy to arrange
10 September 2024
Good service, would have got 5 stars if car cleaning was better. And also asked for a valuation, had to remind them before leaving.
10 September 2024
Laura did an excellent job of keeping me informed and provided a fast, efficient and friendly service when I was in the dealership.
10 September 2024
Very friendly staff and a highly proffesional job
09 September 2024
Service carried out with minimum fuss
09 September 2024
Problem Solved on 1st inspection. After numerous other garages couldn't find the fault this was very pleasing to hear.
07 September 2024
Service carried out well and reasonable prices
07 September 2024
Laura was fantastic.!! kept me upto date with how my vehicle was getting on And when it was ready to collect full service time are fabulous great experience. Thank you!!
05 September 2024
The customer service from Mark who booked me in initially to Any who felt with me on the day
04 September 2024
Very efficient
03 September 2024
Very good service
03 September 2024
Carried the work out under warranty and washed and cleaned it afterwards 5 ?? service
27 November 2024
Customer service as always was first class.