About Your Local BMW Retailer | Williams Rochdale

01706 438136

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

281 ratings and 93 comments received in the last 90 days.

13 September 2021

At moment the car is everything we expected and more and exactly how was described by your representative Phill ...

12 September 2021

Francesca was great

03 September 2021

Easy to deal with, always kept me up to date with delivery information

30 August 2021

Outstanding

27 August 2021

Made to feel very welcome, wasn't rushed. The agent took the time to show me everything about my new car

11 August 2021

Exemplary service by salesman

11 August 2021

kept informed on progress of car and expected delivery and as per usual car was sparkling in the showroom for me to collect

11 August 2021

They listened to what I wanted. They ran through various different options with me, including features and cost. I was kept up to date on the delivery date and the car on collection was valeted to an amazing standard. Sales person was first class.

07 August 2021

excellent service, kept updated throughout. No issues at all

13 July 2021

Cameron was very quick to answer any questions. Gave me a thorough demonstration of the car and has been very quick to resolve any issues. The reception and service staff have been friendly. Everything ran smoothly and my car was delivered quickly.

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12 July 2021

Updated throughout and I love the car

11 July 2021

Couldn't have had a better sales person Phil Hilton Rochdale BMW. The car we got is fantastic

06 July 2021

Professional and knowledgeable service from Francesca at Williams of Rochdale. Exceptionally helpful in getting my requirements undertaken to completion.

05 July 2021

Kept up to date as to when car would be ready. Not kept waiting around when i had set appointments. Had full opportunity to test drive before making decisions as to whether to purchase.

05 July 2021

Phil was very easy to deal with, we got straight to what I wanted and what I could afford. Within and hour we had located a car and done a deal. No messing or hassle!

30 June 2021

Excellent , helpful service, felt home

28 June 2021

Francesca was super helpful throughout even though until handover our entire exchange was remote.

27 June 2021

Was made to feel like a big deal when I went to pick it up. Like BMW were going the extra mile and that was something that I experienced from day one when I first went to talk to Aisha about a quote.

23 June 2021

The purchase was really straightforward even with the Covid restrictions and collection was an absolute pleasure.

16 September 2021

My car was booked in in a timely fashion. A video was sent to me. The car was valeted and ready exactly when it should have been. Always a great service from Rochdale

12 September 2021

Efficient and punctual and a cleaned car at the end.

12 September 2021

Given Covid really well run

12 September 2021

The way they look after their customers

12 September 2021

Thanks for your continued service and support

10 September 2021

Excellent service, very professional staff

10 September 2021

Very satisfied because everything was done professionally.

08 September 2021

Very easy to the book the vehicle in and warranty work was completed quickly.

07 September 2021

Fantastic

04 September 2021

Quick, professional and efficient service.

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04 September 2021

The reason I was happy when they service my car and they cleaned it and washed and waxed my car and I was surprised by it ??

03 September 2021

First time fix.

02 September 2021

Again full marks were given for the service experience at BMW as we received the treatment we were told we would receive.

28 August 2021

Work carried out within stated timescale.

27 August 2021

Exactly what they said they'd do was done

26 August 2021

Service performed with diligence and as expected

26 August 2021

Warranty check was quicker than expected, car was clean and booking was easy to make.

25 August 2021

Fast efficient and good customer service

23 August 2021

Helpful staff and car repair done to a good standard with courtesy car.

20 August 2021

Very thoughtful and professional great experience

20 August 2021

Got the job done Good communication

18 August 2021

Perfect

17 August 2021

Great friendly people as always and the car was spotless when we got it back

16 August 2021

The job was completed within the allotted timescale and car cleaned inside too with complementary health check.

16 August 2021

Quick service turn round using the fast track offering

13 August 2021

Amazing team and service and let me enter my car for belongings whilst booked in

09 August 2021

Everything was dealt with in a efficient and timely manner

06 August 2021

all went as arranged and promised

04 August 2021

Everything done as promised

02 August 2021

Everything spot on first class service

01 August 2021

Everything was explained to me staff are very gòd

01 August 2021

Great team and very informative

30 July 2021

Helpful friendly

30 July 2021

Simple to book. Great service.

27 July 2021

Efficient, informative and with the necessary expertise.

25 July 2021

Good comms and explanation of the work carried out, with clear instructions on when to book my next one.

24 July 2021

Everything was completed without any fuss.

24 July 2021

Easy and simple while you wait process

24 July 2021

My vehicle was ready quicker than expected and a courtesy car was provided

24 July 2021

Got very good service + called in again with another issue & the people I dealt with did more than what the problem I had, & was dealt with very professionally right to the point, supper service AGAIN.

20 July 2021

As above. Been with Williams Rochdale since 2013 and service and staff have been excellent throughout that time.

19 July 2021

Great customer service - polite, prompt, courteous

19 July 2021

I was greeted by name, kept fully informed and received a great service. Everyone was helpful and friendly

17 July 2021

Got given a nice clean curiosity car, fast quick service

17 July 2021

On-time service and an excellent working area to wait in and do productive work. Car was delivered washed and vacuumed and sanitised.

17 July 2021

Everything carried out and completed to s high standard and was able to use your customer area to work and get a cup of tea. The service advisor Natalie was brilliant ????

13 July 2021

As above, the work was carried out perfectly, in the time frame advised and as quoted. During my visit I was treated curtiously, politely and professionally by all the team members

12 July 2021

Great service. Very attentive.

11 July 2021

Hassle free visit

10 July 2021

Everything went smoothly

08 July 2021

Very satisfied my repairs were completed ahead of schedule, good customer service.

05 July 2021

Fast friendly efficient service

05 July 2021

They are so professional, and friendly. It was Natalie at first who went above and beyond. Exceptional service . Jenny was so kind Assisting myself on Saturday. Nothing was too much trouble. Paula was so helpful & lovely and paul was too helping .

04 July 2021

Problem diagnosed and repair done in very quick time

04 July 2021

Simple process friendly staff

04 July 2021

Great communication and honest updates

04 July 2021

Service department was fantastic and kept in contact with me throughout the process and they even valeted my car inside and out. Thank you and well done guys.

03 July 2021

Pleasant staff. Everything explained and ready as expected.

03 July 2021

Couldn't fault the service as always friendly helpful

02 July 2021

Jennifer Parker is my point of contact for all my car issues she literally can't do enough for you, her customer service skills are something I haven't seen anywhere else, absolutely unrivalled.

01 July 2021

Everything was very straightforward and staff efficient.

28 June 2021

Great customer care and effeciency

28 June 2021

Kept me up to date with everything including when tire nearly made it fail mot

28 June 2021

Very professional

28 June 2021

Extremely satisfied; I was kept up-to-date throughout the day of progress

28 June 2021

friendly / informative /efficient service

27 June 2021

Looked after me while I waited and finished well in advance of the time said.

27 June 2021

Great service and experience.

26 June 2021

The car was booked in promptly by Natalie and given back to me on time as agreed with the diagnosis it was sent in for.

26 June 2021

Work completed on time and manage to accommodate me when unable to collect car same day

25 June 2021

Staff and communication supportive

25 June 2021

Work carried out to high standard

23 June 2021

They return the car clean and sanitize

23 June 2021

perfect customer service

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