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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was booked in in a timely fashion. A video was sent to me. The car was valeted and ready exactly when it should have been. Always a great service from Rochdale

Service

Efficient and punctual and a cleaned car at the end.

Service

Given Covid really well run

Service

Thanks for your continued service and support

Service

The way they look after their customers

Service

Excellent service, very professional staff

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Very satisfied because everything was done professionally.

Service

Very easy to the book the vehicle in and warranty work was completed quickly.

Service

Fantastic

Service

Quick, professional and efficient service.

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The reason I was happy when they service my car and they cleaned it and washed and waxed my car and I was surprised by it ??

Service

First time fix.

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Again full marks were given for the service experience at BMW as we received the treatment we were told we would receive.

Service

Work carried out within stated timescale.

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Exactly what they said they'd do was done

Service

Warranty check was quicker than expected, car was clean and booking was easy to make.

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Service performed with diligence and as expected

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Fast efficient and good customer service

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Helpful staff and car repair done to a good standard with courtesy car.

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Got the job done Good communication

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Very thoughtful and professional great experience

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Perfect

Service

Great friendly people as always and the car was spotless when we got it back

Service

The job was completed within the allotted timescale and car cleaned inside too with complementary health check.

Service

Quick service turn round using the fast track offering

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Amazing team and service and let me enter my car for belongings whilst booked in

Service

Everything was dealt with in a efficient and timely manner

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all went as arranged and promised

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Everything done as promised

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Everything spot on first class service

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Great team and very informative

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Everything was explained to me staff are very gòd

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Helpful friendly

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Simple to book. Great service.

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Efficient, informative and with the necessary expertise.

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Good comms and explanation of the work carried out, with clear instructions on when to book my next one.

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My vehicle was ready quicker than expected and a courtesy car was provided

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Got very good service + called in again with another issue & the people I dealt with did more than what the problem I had, & was dealt with very professionally right to the point, supper service AGAIN.

Service

Easy and simple while you wait process

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Everything was completed without any fuss.

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As above. Been with Williams Rochdale since 2013 and service and staff have been excellent throughout that time.

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I was greeted by name, kept fully informed and received a great service. Everyone was helpful and friendly

Service

Great customer service - polite, prompt, courteous

Service

Got given a nice clean curiosity car, fast quick service

Service

On-time service and an excellent working area to wait in and do productive work. Car was delivered washed and vacuumed and sanitised.

Service

Everything carried out and completed to s high standard and was able to use your customer area to work and get a cup of tea. The service advisor Natalie was brilliant ????

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As above, the work was carried out perfectly, in the time frame advised and as quoted. During my visit I was treated curtiously, politely and professionally by all the team members

Service

Great service. Very attentive.

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Hassle free visit

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Everything went smoothly

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Very satisfied my repairs were completed ahead of schedule, good customer service.

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Fast friendly efficient service

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They are so professional, and friendly. It was Natalie at first who went above and beyond. Exceptional service . Jenny was so kind Assisting myself on Saturday. Nothing was too much trouble. Paula was so helpful & lovely and paul was too helping .

Service

Simple process friendly staff

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Service department was fantastic and kept in contact with me throughout the process and they even valeted my car inside and out. Thank you and well done guys.

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Problem diagnosed and repair done in very quick time

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Great communication and honest updates

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Pleasant staff. Everything explained and ready as expected.

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Couldn't fault the service as always friendly helpful

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Jennifer Parker is my point of contact for all my car issues she literally can't do enough for you, her customer service skills are something I haven't seen anywhere else, absolutely unrivalled.

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Everything was very straightforward and staff efficient.

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Great customer care and effeciency

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Kept me up to date with everything including when tire nearly made it fail mot

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Extremely satisfied; I was kept up-to-date throughout the day of progress

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friendly / informative /efficient service

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Very professional

Service

At moment the car is everything we expected and more and exactly how was described by your representative Phill ...

Sales

Francesca was great

Sales

Easy to deal with, always kept me up to date with delivery information

Sales

Outstanding

Sales

Made to feel very welcome, wasn't rushed. The agent took the time to show me everything about my new car

Sales

kept informed on progress of car and expected delivery and as per usual car was sparkling in the showroom for me to collect

Sales

They listened to what I wanted. They ran through various different options with me, including features and cost. I was kept up to date on the delivery date and the car on collection was valeted to an amazing standard. Sales person was first class.

Sales

Exemplary service by salesman

Sales

excellent service, kept updated throughout. No issues at all

Sales

Cameron was very quick to answer any questions. Gave me a thorough demonstration of the car and has been very quick to resolve any issues. The reception and service staff have been friendly. Everything ran smoothly and my car was delivered quickly.

Sales

Updated throughout and I love the car

Sales

Couldn't have had a better sales person Phil Hilton Rochdale BMW. The car we got is fantastic

Sales

Professional and knowledgeable service from Francesca at Williams of Rochdale. Exceptionally helpful in getting my requirements undertaken to completion.

Sales

Phil was very easy to deal with, we got straight to what I wanted and what I could afford. Within and hour we had located a car and done a deal. No messing or hassle!

Sales

Kept up to date as to when car would be ready. Not kept waiting around when i had set appointments. Had full opportunity to test drive before making decisions as to whether to purchase.

Sales

Excellent , helpful service, felt home

Sales

Francesca was super helpful throughout even though until handover our entire exchange was remote.