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Happy with the service but still awaiting recontact regarding interest free payment
Contacted me when the work was complete and i didn't have to wait long to pick up my car
Quick, efficent and problem resolved.
Due to the issue I raised not being resolved
Frendly staff, I would recommend recording the services like mercides. It would make the process seem more personal. Please let me know your thoughts.
Complimentary clean of car let it down, empty can left in vehicle and didn't at all look like it had been washed/vacuumed for more than 2 minutes, was very impressed previously but not this time.
A lack of communication from Service reception to customer
Both the service and attention to detail are excellent. All questions answered. Appointments made as I needed them without any fuss.
Pointless recall and then the car wasn't cleaned properly. Streaky and worse than how it was left!
As per my previous reply, why after having a planned booking for a recall were we told at 4pm that parts had to be ordered.
I like the efforts made for hospitality whilst waiting and enjoy the refreshments, clean facilities and staff courtesy
not problems with the service
Can't fault the customer service, went out of their way to ensure a courtesy car was available
made a chore in to a pleasent experience
I came in because a warning light had come on for tires just after I had the car serviced and a pre MOT test. After I was told that there was to much air in my tires, how could this happen just after a service.
Very good customer service from all staff and a service on my car to match
Your score was assisted by the help from your equipment setting Guru, who went the extra mile resetting the controls following a computer update, She did this at the end of the day when She should have been on her way home Thanks thumbs-up
Pleasant surroundings and a very good Service Advisor
Suspension noise identified but stayed to be within tolerance. I don't think it is !
I phoned BMW emergency 13/072019 1100, service car didn't arrive until 1300, car towed away at around 1400, rental car didn't phone me up, it took me another call to BMW to get them to call me at 1800. continue below -
Arrived at 9.40 left at 4.45pm due to electrical issue. Service were insisting I'd had a recall on my vehicle. The recall arrived 3 days later. He also blamed me for the electrics going as I'd not regularly de-paired my phone. never told this.
Everything was fixed took longer than expected but i was kept in the loop
I had booked a 90 minute express service confirmed at booking and at arrival After 140 minutes I enquired and told it was a 180 minute service. I got my car back after 240 min I was charged for a vehicle inspection No-one had bothered communicating
Very expensive oil service.
The service by everyone is always professional and personal.
The lady who dealt with me was very kind and helpful as well as very informative.
Same as last comment
Friendly, polite and efficient - and rang me to update me
Car returned more quickly than expected and at a lower price than quoted. Plus it was washed and vacuumed.
No issues. Very Satisfied.
Well received. Service staff excellent.
excellent customer service
Kept up to date with the service timescales and its completion. Service itself discussed with me personally.
no delays work completed as advised , loved the coffe cake
did job on time,but they valeted my car they left it wet,when i drove home it was dry but had scratches on bonnet and doors probably from a watch when they washed car !!!!!! not good
Easy to book
The gentleman I dealt with on the service desk was polite, courteous, helpful and prompt.
Made me wait 9 days to have vehicle inspected, then didn't inspect it. Made me pay for fitting of a defective spring on a 38 month old car. When repaired other rear spring found to be defective. Could have been avoided. No help in dealing with BMW UK
Booked car in as fault appeared on rear fog light. I elxplained fsilt when booked in but this wasn't correctly understood and resulted in me having to book car in again. 2nd time other bulb was replaced and was told that 1st bulb had fallen out.
Natalie was very helpful
The service was performed in good time and at a very competitive price. The checklists and service items were explained well.
The team were fantastic to deal with
The service staff member I dealt with was very good.
I feel like a highly valued customer, irrespective of the model of vehicle I own.
Williams BMW have always looked after me extremely well.
Generally good although had to complain in order to get courtesy car while mine being repaired under warranty.
Achieved everything I wanted
It's always the same
Quick, professional service. Great team.
I would have given 5 stars but for the cost of the service. Although I was advised of the cost when booking the cost of the service did feel somewhat excessive.
See above re pricing.
5 star service and car washed and cleaned when I picked it up.
Car collected, serviced and cleaned and returned promptly.
Nice pleasant service and excellent showroom!
Great experience with David Calderbank
They just care about their customers..
Good Service, was kept well informed.
Great service. Promptly sorted my issue. I'm a happy customer. Thanks to all at Williams ROCHDALE.
Easy and efficient service this time
Simple job done on time. Communication re authorisation issues not effective. (see below).
Paula looked after everything, was courteous, polite and on the day of service everything wnt smoothly.
Good service, however I have noticed that my latest service (last week) has not been uploaded to my car.
See above, the lady on the desk I dealt with was nice
Trying to get hold of Service team. After three messages and E mail ... No call back!
After 2 hrs waiting I found the visual check was ok and no work done. No courtesy clean & vac. Attempted to charge me £190 for a free safety recall. Told me another recall in pipeline (ECU program) which is an all day submission. Not pleased.
My car ended up being with Williams for longer than expected but they gave me use of a loan car.
Friendly and professional approach. Communicated progress of service throughout my visit.
Cost of first service. Car requires replacement drivers seat padding after 9500 miles.
failed to replace my air valve covers
I was told the brake fluid change would take about 90 mins. After 45 mins my car was still where I left it but it was ready after 90 mins as promised. Therefore the work took less the 45 mins. With more efficiency I would not have to wait so long.
Great service as usual from them though I did have to wait 11 days to get my car in which is a little long when it's running poorly
the software update took an extra day, but I was able to keep hold of the courtesy car so not inconvenient
I havent purchased a BMW
The person who discussed what has happened with my vehicle was kind and helpful. However, the issues remain. My vehicle is not safe and no one can tell me/ assure me it wont happen again.
I was being told off for not ringing the 24hr call out service and just bringing it in.
Yes BMW has served me very well over the Years and expect due to experience I think we shall have many more, thanks John Williams
Phil Hilton was professional and extremely helpful throughout
Great service from Philip Hilton from the initial discussion, through questions and answers through to final delivery and after sales service
Excellent support from knowledgeable sales team. Kept informed throughout from placing order to delivery at a time to suit myself.
Williams Rochdale is an excellent dealership. 1st class customer service, friendly knowledgeable staff in clean modern surroundings.
from start to finish it was a pleasure to speak to courteous staff to be treated as more than just a customer and the delivery you go above and beyond to make your customers feel special
I love my new car
presentation of my car on the day of collection was superb
Nice showroom, pleasant staff and pleasant surroundings
Attention to detail and professional staff
Williams are an excellent dealership, a pleasant buying experience
Completely satisfied with the service from williams rochdale, this is the second bmw from there and i plan to buy my 3rd very soon. Steven cheung from there sold us both the cars, he is very courteous and professional, nothing was too much trouble.
Smooth and easy process.
Ataff was lovely
Aisha was fantastic throughout the process