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Five star if courtesy car available.
Everything went well and as described to me. I had chosen to wait whilst the service and MOT were performed and although the facilities had been curtailed due to the Pandemic the wait was comfortable and safe. The visit was as exactly as expected
The lady on reception was lovely, the service department did a great job of making and fitting my new plates and providing me with prices on some other matters, I was really pleased
Nothing could have been improved
Kind, friendly and enthusiastic staff!
Relaxed atmosphere, not like other dealerships where they don't even let you into the dealership. Excellent service by Josh at short notice thank you
As above . Have been a returning customer for a good number of years
Natalie was great, very helpful, exactly what I needed. She made booking the car in for the update and borrowing a car straight forward. Couldn't fault her.
Natalie at reception was very kind and informative
I needed a short notice appointment due to pending Mot expiry and was able to get one within 48 hours on a Saturday morning. Suited me perfectly.
Even though reception recommended i do it myself from a petrol garage as it would be cheaper, BMW staff agreed to fill in the AdBlue, and saved me the hassle of dealing with the empty containers and left overs. Much closer to zero waste. Thanks
The staff is doing well even though the tough time. They always keep me updated and advise me what to do next.
The work was carried out efficiently and the mechanic called me back to discuss further issues.
Can't fault the service I received.
Did job on specified fault
Car serviced checked and clean inside and sanitised
As well as the service my car was valeted which I really appreciated. Good customer service.
Easy booking process, received confirmation and reminders messages
My family have dealt with Williams for many years and have been highly satisfied
Car report good. Came back clean
Very friendly staff, explained everything that had been done and what will need doing in the future. Also gave my car a nice clean :)
Really good service when I brought my car in from professional staff on site to the updates provided during service
Courteous, polite and timely customer service. Safe environment.
The staff knew I couldn't be missing from home for too long so they did the job as speedily as possible for me
Easy to book. Waited for service to be carried out. Ready on time washed and vacuumed. Excellent customer service from Josh.
Booked in for an express service, it was done in just over an hour.
They attended to both my problems 1st class.
Absolutely no issues with the service
Staff were excellent nd kept me up to date with timings.
Works completed to high standard
Service was spot on
All work carried out as advised, no issues.
Nothing could have been improved.
The work and and reception was very good particularly in such difficult times.
The service experience was very prompt and very professional.
From drop off to collection you are kept in the picture.
Quality of service
Paul Eccleston is extremely knowledgeable and helpful. He always goes the extra mile to provide first class customer service.
I was very impressed with the Covid-safe measures. The staff were friendly and very helpful. My service advisor, Paul, was excellent and provided superb service. Going the extra mile with a warranty claim. 5 star service and will be using again.
All done professionally, it was punctual and completed to my satisfaction.
Used on numerous occasions - always feel my car is being well looked after.
Amazing service, super fast and easy!
From start to finish Francesca ensured that everything regarding the vehicle met my needs and expectations. Given the current climate I was made to feel 100% safe at all times
Considering the Williams Rochdale are dealing with the Covid 19 Pandemic, they were very good.
We were given lots of choices in terms of customising the car. I was shown around the car before leaving too which was great and I was able to get further help if needed too.
Made and felt welcome at all times.
Given the constraints of the Covid lockdown this time was a different experience but under these circumstances I still am 100% satisfied with the service.
Quality of the vehicle is amazing it is everything I imagined and more
Prompt responses to all queries, including aftersales
Francesca was not only friendly and approachable but kept me updated throughout my experience. I felt like a valued customer.
Sales and Finance staff were very helpful, particularly Francesca Butterworth
Skill and friendliness of staff
Sales exec at Williams Rochdale Aisha Chan is excellent
Bought during Covid the sales rep kept informing me about the car when it was to be built, and when it probably be ready for pick up. Very satisfied. My first experience with BMW but it will not be my last
Francesca and Aisha were great to deal with
I got a great service then exoected.
Nothing was too much trouble from ordering to picking vehicle up