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Really good service when I brought my car in from professional staff on site to the updates provided during service
Courteous, polite and timely customer service. Safe environment.
The staff knew I couldn't be missing from home for too long so they did the job as speedily as possible for me
Easy to book. Waited for service to be carried out. Ready on time washed and vacuumed. Excellent customer service from Josh.
Booked in for an express service, it was done in just over an hour.
They attended to both my problems 1st class.
Absolutely no issues with the service
Staff were excellent nd kept me up to date with timings.
Service was spot on
Works completed to high standard
All work carried out as advised, no issues.
The service experience was very prompt and very professional.
The work and and reception was very good particularly in such difficult times.
Nothing could have been improved.
From drop off to collection you are kept in the picture.
Quality of service
Paul Eccleston is extremely knowledgeable and helpful. He always goes the extra mile to provide first class customer service.
I was very impressed with the Covid-safe measures. The staff were friendly and very helpful. My service advisor, Paul, was excellent and provided superb service. Going the extra mile with a warranty claim. 5 star service and will be using again.
All done professionally, it was punctual and completed to my satisfaction.
Amazing service, super fast and easy!
Used on numerous occasions - always feel my car is being well looked after.
Very quick and efficient
They do what they are supposed to do
Again quick reliable and excellent quality
I've been a customer for the last 5-6 years with this Williams Rochdale service. It is a pleasure to meet Paul Eccleston and John Clegg. They takes care at a professional level in many cases across years. Thank you.
Car was serviced in the time period allotted. Well done. However when I asked prior to service how much a service would cost. I was told about £300. In reality it was nearer £400. Nothing extra done !!
Contact from the service engineer beforehand is a nice touch. Hassle free process to get a replacement car for the day.
Very helpful staff.
Job booked in and completed within 48 hours
Always have my car service by this dealer. This is where I purchased my cars from. It is also my local nearest dealer. Always friendly and helpful with a comfortable environment.
The overall experience from start to finish was excellent. Rochdale branch needs big praise.
Fantastic quick service
The staff are always pleasant, willing to help and overall have a great attitude. They are a pleasure to deal with.
Fast work and a good price.
Always look after me
Everything completed to my satisfaction. Good feedback on future tyre and brake needs.
Everything was easy from start to finish contacted as promised when car was ready an everything including recalls explained
Really easy process.
The finishing touches to the final purchase meant everything. The flowers and teddy were nice little touches to make the experience for my daughter that much more special.
Prompt responses to all queries, including aftersales
Francesca was not only friendly and approachable but kept me updated throughout my experience. I felt like a valued customer.
Sales and Finance staff were very helpful, particularly Francesca Butterworth
Skill and friendliness of staff
Sales exec at Williams Rochdale Aisha Chan is excellent
Bought during Covid the sales rep kept informing me about the car when it was to be built, and when it probably be ready for pick up. Very satisfied. My first experience with BMW but it will not be my last
Francesca and Aisha were great to deal with
Nothing was too much trouble from ordering to picking vehicle up
I got a great service then exoected.
Great customer service
Quick and efficient turnaround
Aisha Chan stayed in touch every step of the way, from signing the contract to arranging me to take delivery. She far exceeded my expectations. In my opinion, Aisha at Williams Rochdale has demonstrated excellence as a brand ambassador for BMW.
Every question answered thoroughly and in detail.
Given these times of restrictions the staff were weloming and courteous.
Never had any issues
Again purely down to Aisha Chan. She was professional as well as friendly throughout.
Sales person was very well informed on the choices of vehicle to suit my requirements. Professional service throughout.
Phil always listens to my needs and comes up trumps with just the car I want.
The salesman was very patient and understanding.