Loading...

ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Happy with the service but still awaiting recontact regarding interest free payment

Service

Good service

Service

Contacted me when the work was complete and i didn't have to wait long to pick up my car

Service

Quick, efficent and problem resolved.

Service

Due to the issue I raised not being resolved

Service

Frendly staff, I would recommend recording the services like mercides. It would make the process seem more personal. Please let me know your thoughts.

Service

ACE

Service

Complimentary clean of car let it down, empty can left in vehicle and didn't at all look like it had been washed/vacuumed for more than 2 minutes, was very impressed previously but not this time.

Service

A lack of communication from Service reception to customer

Service

Both the service and attention to detail are excellent. All questions answered. Appointments made as I needed them without any fuss.

Service

Pointless recall and then the car wasn't cleaned properly. Streaky and worse than how it was left!

Service

As per my previous reply, why after having a planned booking for a recall were we told at 4pm that parts had to be ordered.

Service

I like the efforts made for hospitality whilst waiting and enjoy the refreshments, clean facilities and staff courtesy

Service

not problems with the service

Service

Can't fault the customer service, went out of their way to ensure a courtesy car was available

Service

made a chore in to a pleasent experience

Service

I came in because a warning light had come on for tires just after I had the car serviced and a pre MOT test. After I was told that there was to much air in my tires, how could this happen just after a service.

Service

Very good customer service from all staff and a service on my car to match

Service

Your score was assisted by the help from your equipment setting Guru, who went the extra mile resetting the controls following a computer update, She did this at the end of the day when She should have been on her way home Thanks thumbs-up

Service

Pleasant surroundings and a very good Service Advisor

Service

Suspension noise identified but stayed to be within tolerance. I don't think it is !

Service

I phoned BMW emergency 13/072019 1100, service car didn't arrive until 1300, car towed away at around 1400, rental car didn't phone me up, it took me another call to BMW to get them to call me at 1800. continue below -

Service

Arrived at 9.40 left at 4.45pm due to electrical issue. Service were insisting I'd had a recall on my vehicle. The recall arrived 3 days later. He also blamed me for the electrics going as I'd not regularly de-paired my phone. never told this.

Service

Everything was fixed took longer than expected but i was kept in the loop

Service

I had booked a 90 minute express service confirmed at booking and at arrival After 140 minutes I enquired and told it was a 180 minute service. I got my car back after 240 min I was charged for a vehicle inspection No-one had bothered communicating

Service

Very expensive oil service.

Service

The service by everyone is always professional and personal.

Service

The lady who dealt with me was very kind and helpful as well as very informative.

Service

Same as last comment

Service

Friendly, polite and efficient - and rang me to update me

Service

Car returned more quickly than expected and at a lower price than quoted. Plus it was washed and vacuumed.

Service

No issues. Very Satisfied.

Service

Well received. Service staff excellent.

Service

Good service.

Service

excellent customer service

Service

Kept up to date with the service timescales and its completion. Service itself discussed with me personally.

Service

no delays work completed as advised , loved the coffe cake

Service

did job on time,but they valeted my car they left it wet,when i drove home it was dry but had scratches on bonnet and doors probably from a watch when they washed car !!!!!! not good

Service

Easy to book

Service

The gentleman I dealt with on the service desk was polite, courteous, helpful and prompt.

Service

Made me wait 9 days to have vehicle inspected, then didn't inspect it. Made me pay for fitting of a defective spring on a 38 month old car. When repaired other rear spring found to be defective. Could have been avoided. No help in dealing with BMW UK

Service

Booked car in as fault appeared on rear fog light. I elxplained fsilt when booked in but this wasn't correctly understood and resulted in me having to book car in again. 2nd time other bulb was replaced and was told that 1st bulb had fallen out.

Service

Natalie was very helpful

Service

The service was performed in good time and at a very competitive price. The checklists and service items were explained well.

Service

The team were fantastic to deal with

Service

The service staff member I dealt with was very good.

Service

I feel like a highly valued customer, irrespective of the model of vehicle I own.

Service

Williams BMW have always looked after me extremely well.

Service

Generally good although had to complain in order to get courtesy car while mine being repaired under warranty.

Service

Achieved everything I wanted

Service

It's always the same

Service

Quick, professional service. Great team.

Service

No issues

Service

I would have given 5 stars but for the cost of the service. Although I was advised of the cost when booking the cost of the service did feel somewhat excessive.

Service

See above re pricing.

Service

5 star service and car washed and cleaned when I picked it up.

Service

Car collected, serviced and cleaned and returned promptly.

Service

Nice pleasant service and excellent showroom!

Service

Great experience with David Calderbank

Service

They just care about their customers..

Service

Good Service, was kept well informed.

Service

Great service. Promptly sorted my issue. I'm a happy customer. Thanks to all at Williams ROCHDALE.

Service

Easy and efficient service this time

Service

Simple job done on time. Communication re authorisation issues not effective. (see below).

Service

Paula looked after everything, was courteous, polite and on the day of service everything wnt smoothly.

Service

Expectations met

Service

Good service, however I have noticed that my latest service (last week) has not been uploaded to my car.

Service

Excellent service

Service

See above, the lady on the desk I dealt with was nice

Service

Trying to get hold of Service team. After three messages and E mail ... No call back!

Service

After 2 hrs waiting I found the visual check was ok and no work done. No courtesy clean & vac. Attempted to charge me £190 for a free safety recall. Told me another recall in pipeline (ECU program) which is an all day submission. Not pleased.

Service

My car ended up being with Williams for longer than expected but they gave me use of a loan car.

Service

Friendly and professional approach. Communicated progress of service throughout my visit.

Service

Cost of first service. Car requires replacement drivers seat padding after 9500 miles.

Service

failed to replace my air valve covers

Service

I was told the brake fluid change would take about 90 mins. After 45 mins my car was still where I left it but it was ready after 90 mins as promised. Therefore the work took less the 45 mins. With more efficiency I would not have to wait so long.

Service

Great service as usual from them though I did have to wait 11 days to get my car in which is a little long when it's running poorly

Service

the software update took an extra day, but I was able to keep hold of the courtesy car so not inconvenient

Service

I havent purchased a BMW

Service

The person who discussed what has happened with my vehicle was kind and helpful. However, the issues remain. My vehicle is not safe and no one can tell me/ assure me it wont happen again.

Service

I was being told off for not ringing the 24hr call out service and just bringing it in.

Service

Yes BMW has served me very well over the Years and expect due to experience I think we shall have many more, thanks John Williams

Service

Phil Hilton was professional and extremely helpful throughout

Sales

Great service from Philip Hilton from the initial discussion, through questions and answers through to final delivery and after sales service

Sales

Excellent support from knowledgeable sales team. Kept informed throughout from placing order to delivery at a time to suit myself.

Sales

Williams Rochdale is an excellent dealership. 1st class customer service, friendly knowledgeable staff in clean modern surroundings.

Sales

from start to finish it was a pleasure to speak to courteous staff to be treated as more than just a customer and the delivery you go above and beyond to make your customers feel special

Sales

I love my new car

Sales

presentation of my car on the day of collection was superb

Sales

Nice showroom, pleasant staff and pleasant surroundings

Sales

Attention to detail and professional staff

Sales

Williams are an excellent dealership, a pleasant buying experience

Sales

Completely satisfied with the service from williams rochdale, this is the second bmw from there and i plan to buy my 3rd very soon. Steven cheung from there sold us both the cars, he is very courteous and professional, nothing was too much trouble.

Sales

Smooth and easy process.

Sales

Ataff was lovely

Sales

Aisha was fantastic throughout the process