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The finishing touches to the final purchase meant everything. The flowers and teddy were nice little touches to make the experience for my daughter that much more special.
Nothing at all to complain about.
Full explanation of work and cost
BMW Williams, particularly their employee Jenny Parker, took what was a difficult warranty situation not of their making and saw it through to a successful resolution.
No problems about the service
very friendly staff with professional attitude
Service as expected. Smooth and efficient
William Rochdale communicated with me from the start to the end of servicing
Again Job done correctly, they kept me informed and was done in the time scale they advised
All promises delivered. Serviced on time with no fuss.
Always treated well at Williams Rochdale
My 'while you wait' appointment was completed within the projected time including cleaning my vehicle.
Everything was done that needed to be done with the car, and they even gave the car a valet for us. Thank you for that this is great customer service.
Kept within the time I was told, nice area to relax and wait for the service
From the initial booking to collecting my vehicle I could have not been dealt with any better or more professionally. It is always a pleasure to deal with Williams Rochdale.
Good level of communication and explanation of what was required for vehicle
The job that was required was completed with no fuss.
Rochdale BMW have been very professional and have shown excellent customer service. Always have resolved any issues raised. Thanks specially too Natalie and Paul ??
Everything was as advertised with nothing left to chance
Paul the Service Manager was great, contacted me beforehand to make sure I was ok to come in, what work was being undertaken, Covid requirements. Again great seamless service/ visit.
Excellent service as always
Work carried out to specified time scale.
The special relationship given to me by Phil Hilton at Rochdale BMW which has continued for many years
Great service as usual.
Easy to arrange and quick
Our BMW dealer of choice for good reasons!
completely satisfied very helpful as always Just like to say a big thank you to the service department and spares department for all there help over the many years we have been using bmw rochdale
Really pleased with my service, and please that they video the car so I knew what was being done.
Car was completely sanitised and I felt comfortable in the surroundings.
Work carried out in a timely manner.
Jenny and the service team made our service experience excellent
Swift, professional service, at a reasonable price.
Ease of communication
Staff were friendly and knowledgeable and efficient.
Courteous and professional service
Always very professional and quick, brilliant service.
Natalie kept me up to date with the progress of my vehicle and explained any issues that were found. Helped answer some concerns I had after picking up my vehicle
Everything I expected
You have failed to change email address
Very smooth service no probs
Professional, efficient and friendly service
Great service just a bit expensive, also like to see full price at start, seem to remember you pick the service and price is displayed then on next page there is an additional fee to be added.
Always excellent service!
My car had tyre issues but got a new one and it feels so much safer.
Customer Service is front and centre of how they operate
Can't fault anything. Really good experience again.
It was as expected
Jenny in the service department was extremely helpful and considerate. She dealt with a problem concerning my late husband's BMW car in a very professional and efficient manner which was a great help to me. Gavin on reception also very helpful
In these difficult times I felt safe in the Williams Rochdale dealership environment. Car was fixed and back on the road within 45 minutes of (pre booked) arrival time. I was kept informed through the wait
The cameras are great. The app works well and I can see it has been fitted with care and expertise. Natalie kept me fully up to date and I was provided with a lovely courtesy car
The salesman was very patient and understanding.
I was extremely satisfied the centre is extremely clean with all excellent precautions for COVID in place to make you feel comfortable looking at cars. As for the delivery it was the best car delivery I've ever had picking it
Aisha Chan who was my sales rep throughout the process was excellent. She kept me up to date, went the extra mile by reminding me of key dates and taking responsibility for sending my old car back ect.
Lots of information and personal touches. Francesca set the car up in advance of me arriving and provide all the information I needed.
This is my second car from Williams. The dealership is very friendly and customer focused. The sales person Cameron Dixon, worked hard to get the exact car that I wanted, and was professional from purchase to hand over.
Friendly and efficient.
Again Phil was excellent during the handover
Made welcome and every thing made easy.
Friendly, Covid safe, informative and helpful. Francesca was super helpfil
Everything went to plan. The unveiling of the car when we picked it up was great.
Again, everyone at Rochdale was helpful when I rang or came into the showroom. Aisha was just so helpful and nothing was ever too much trouble.
Despite the circumstances ..we were made to feel comfortable
Every body at Williams Rochdale was really friendly and helpful, especially Aisha. She was very knowledgeable and informative.
The dealership felt very family orientated and friendly when we walked in. We were even greeted by the Sales Manager of the business Steve who then introduced us to Phil our Sales Executive. A unique first impression.
Excellent service. Cameron was a great help.
The young lady who was my single point of contact was ultra professional and replied to all my phone calls e mails and was very knowledgeable in the product range.
Aisha was so helpful totally recommended
Aisha was very helpful from start to finish. She provided all the information and allowed me to consider all the options rather than pushing my into buying the car. Handover was extremely professional.
Despite e long delay due to the pandemic, I was kept fully informed and trusted them Implicitly
The centre was very good during Covid
Very happy indeed.couldnt of been more helpful,friendly & professional on ordering car Pick up also excellent.Our car was ordered before COVID-19 lockdown.Collection very organised & most importantly safe.Our car was covered by a sheet,sanitizer too
Francesca who handled all aspects of the sale was excellent from start to finish. Helpful, attentive and didn't attempt to push the sale at any point which is something which puts me off returning to any dealership.
Aisha was able to find a solution even when she found out that production had ceased