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My car was booked in in a timely fashion. A video was sent to me. The car was valeted and ready exactly when it should have been. Always a great service from Rochdale
Efficient and punctual and a cleaned car at the end.
Given Covid really well run
Thanks for your continued service and support
The way they look after their customers
Excellent service, very professional staff
Very satisfied because everything was done professionally.
Very easy to the book the vehicle in and warranty work was completed quickly.
Quick, professional and efficient service.
The reason I was happy when they service my car and they cleaned it and washed and waxed my car and I was surprised by it ??
First time fix.
Again full marks were given for the service experience at BMW as we received the treatment we were told we would receive.
Work carried out within stated timescale.
Exactly what they said they'd do was done
Warranty check was quicker than expected, car was clean and booking was easy to make.
Service performed with diligence and as expected
Fast efficient and good customer service
Helpful staff and car repair done to a good standard with courtesy car.
Got the job done Good communication
Very thoughtful and professional great experience
Great friendly people as always and the car was spotless when we got it back
The job was completed within the allotted timescale and car cleaned inside too with complementary health check.
Quick service turn round using the fast track offering
Amazing team and service and let me enter my car for belongings whilst booked in
Everything was dealt with in a efficient and timely manner
all went as arranged and promised
Everything done as promised
Everything spot on first class service
Great team and very informative
Everything was explained to me staff are very gòd
Simple to book. Great service.
Efficient, informative and with the necessary expertise.
Good comms and explanation of the work carried out, with clear instructions on when to book my next one.
My vehicle was ready quicker than expected and a courtesy car was provided
Got very good service + called in again with another issue & the people I dealt with did more than what the problem I had, & was dealt with very professionally right to the point, supper service AGAIN.
Easy and simple while you wait process
Everything was completed without any fuss.
As above. Been with Williams Rochdale since 2013 and service and staff have been excellent throughout that time.
I was greeted by name, kept fully informed and received a great service. Everyone was helpful and friendly
Great customer service - polite, prompt, courteous
Got given a nice clean curiosity car, fast quick service
On-time service and an excellent working area to wait in and do productive work. Car was delivered washed and vacuumed and sanitised.
Everything carried out and completed to s high standard and was able to use your customer area to work and get a cup of tea. The service advisor Natalie was brilliant ????
As above, the work was carried out perfectly, in the time frame advised and as quoted. During my visit I was treated curtiously, politely and professionally by all the team members
Great service. Very attentive.
Hassle free visit
Everything went smoothly
Very satisfied my repairs were completed ahead of schedule, good customer service.
Fast friendly efficient service
They are so professional, and friendly. It was Natalie at first who went above and beyond. Exceptional service . Jenny was so kind Assisting myself on Saturday. Nothing was too much trouble. Paula was so helpful & lovely and paul was too helping .
Simple process friendly staff
Service department was fantastic and kept in contact with me throughout the process and they even valeted my car inside and out. Thank you and well done guys.
Problem diagnosed and repair done in very quick time
Great communication and honest updates
Pleasant staff. Everything explained and ready as expected.
Couldn't fault the service as always friendly helpful
Jennifer Parker is my point of contact for all my car issues she literally can't do enough for you, her customer service skills are something I haven't seen anywhere else, absolutely unrivalled.
Everything was very straightforward and staff efficient.
Great customer care and effeciency
Kept me up to date with everything including when tire nearly made it fail mot
Extremely satisfied; I was kept up-to-date throughout the day of progress
friendly / informative /efficient service
At moment the car is everything we expected and more and exactly how was described by your representative Phill ...
Francesca was great
Easy to deal with, always kept me up to date with delivery information
Made to feel very welcome, wasn't rushed. The agent took the time to show me everything about my new car
kept informed on progress of car and expected delivery and as per usual car was sparkling in the showroom for me to collect
They listened to what I wanted. They ran through various different options with me, including features and cost. I was kept up to date on the delivery date and the car on collection was valeted to an amazing standard. Sales person was first class.
Exemplary service by salesman
excellent service, kept updated throughout. No issues at all
Cameron was very quick to answer any questions. Gave me a thorough demonstration of the car and has been very quick to resolve any issues. The reception and service staff have been friendly. Everything ran smoothly and my car was delivered quickly.
Updated throughout and I love the car
Couldn't have had a better sales person Phil Hilton Rochdale BMW. The car we got is fantastic
Professional and knowledgeable service from Francesca at Williams of Rochdale. Exceptionally helpful in getting my requirements undertaken to completion.
Phil was very easy to deal with, we got straight to what I wanted and what I could afford. Within and hour we had located a car and done a deal. No messing or hassle!
Kept up to date as to when car would be ready. Not kept waiting around when i had set appointments. Had full opportunity to test drive before making decisions as to whether to purchase.
Excellent , helpful service, felt home
Francesca was super helpful throughout even though until handover our entire exchange was remote.