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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Really good service when I brought my car in from professional staff on site to the updates provided during service

Service

Courteous, polite and timely customer service. Safe environment.

Service

Excellent service

Service

The staff knew I couldn't be missing from home for too long so they did the job as speedily as possible for me

Service

Easy to book. Waited for service to be carried out. Ready on time washed and vacuumed. Excellent customer service from Josh.

Service

Booked in for an express service, it was done in just over an hour.

Service

They attended to both my problems 1st class.

Service

Absolutely no issues with the service

Service

Staff were excellent nd kept me up to date with timings.

Service

Service was spot on

Service

Works completed to high standard

Service

All work carried out as advised, no issues.

Service

The service experience was very prompt and very professional.

Service

The work and and reception was very good particularly in such difficult times.

Service

Nothing could have been improved.

Service

From drop off to collection you are kept in the picture.

Service

Quality of service

Service

Paul Eccleston is extremely knowledgeable and helpful. He always goes the extra mile to provide first class customer service.

Service

I was very impressed with the Covid-safe measures. The staff were friendly and very helpful. My service advisor, Paul, was excellent and provided superb service. Going the extra mile with a warranty claim. 5 star service and will be using again.

Service

All done professionally, it was punctual and completed to my satisfaction.

Service

Amazing service, super fast and easy!

Service

Used on numerous occasions - always feel my car is being well looked after.

Service

Very quick and efficient

Service

They do what they are supposed to do

Service

Top service

Service

Again quick reliable and excellent quality

Service

I've been a customer for the last 5-6 years with this Williams Rochdale service. It is a pleasure to meet Paul Eccleston and John Clegg. They takes care at a professional level in many cases across years. Thank you.

Service

Car was serviced in the time period allotted. Well done. However when I asked prior to service how much a service would cost. I was told about £300. In reality it was nearer £400. Nothing extra done !!

Service

Contact from the service engineer beforehand is a nice touch. Hassle free process to get a replacement car for the day.

Service

Very helpful staff.

Service

Job booked in and completed within 48 hours

Service

Always have my car service by this dealer. This is where I purchased my cars from. It is also my local nearest dealer. Always friendly and helpful with a comfortable environment.

Service

The overall experience from start to finish was excellent. Rochdale branch needs big praise.

Service

Fantastic quick service

Service

The staff are always pleasant, willing to help and overall have a great attitude. They are a pleasure to deal with.

Service

Great service

Service

Fast work and a good price.

Service

Good service

Service

Always look after me

Service

Everything completed to my satisfaction. Good feedback on future tyre and brake needs.

Service

Everything was easy from start to finish contacted as promised when car was ready an everything including recalls explained

Service

Really easy process.

Service

Good service

Service

The finishing touches to the final purchase meant everything. The flowers and teddy were nice little touches to make the experience for my daughter that much more special.

Service

Prompt responses to all queries, including aftersales

Sales

Francesca was not only friendly and approachable but kept me updated throughout my experience. I felt like a valued customer.

Sales

Sales and Finance staff were very helpful, particularly Francesca Butterworth

Sales

Skill and friendliness of staff

Sales

Sales exec at Williams Rochdale Aisha Chan is excellent

Sales

Bought during Covid the sales rep kept informing me about the car when it was to be built, and when it probably be ready for pick up. Very satisfied. My first experience with BMW but it will not be my last

Sales

Francesca and Aisha were great to deal with

Sales

Nothing was too much trouble from ordering to picking vehicle up

Sales

I got a great service then exoected.

Sales

Great customer service

Sales

Quick and efficient turnaround

Sales

Aisha Chan stayed in touch every step of the way, from signing the contract to arranging me to take delivery. She far exceeded my expectations. In my opinion, Aisha at Williams Rochdale has demonstrated excellence as a brand ambassador for BMW.

Sales

Every question answered thoroughly and in detail.

Sales

Given these times of restrictions the staff were weloming and courteous.

Sales

Never had any issues

Sales

Again purely down to Aisha Chan. She was professional as well as friendly throughout.

Sales

Sales person was very well informed on the choices of vehicle to suit my requirements. Professional service throughout.

Sales

Phil always listens to my needs and comes up trumps with just the car I want.

Sales

The salesman was very patient and understanding.