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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

manners courtesy politeness go a long way and you get all this and more

Service

The tyre was replaced, but the tracking was not done and the wheels were out of line. I took the car to my local BMW dealership today only to find that there was a huge amount of damage to the suspension arm that had not been found by Williams.

Service

Was told it would be ready for 4pm, got there at 4.10. Not ready!! Told to get a coffee, at 440 went to the desk, told it was just ready. They took my phone number in the morning-,why didn't they ring me!

Service

Brilliant service

Service

This is the third time I've had the pleasure of dealing with Natalie Dixon, and as with the previous 2 occasions, she was extremely polite and helpful.

Service

Good service and Williams Rochdale always make sure I come back too ok use their service

Service

Completed the tasks that were necessary and informed me of future works that would be required in the new year

Service

Staff helpful and car ready as promised

Service

Staff are always friendly and polite and the waiting area was clean and well maintained

Service

From reception to completion of service, very efficient.I recently had a problem with the blue tooth connectivity, one phone call to your Product Genius (Francesca) a10 minute visit, all sorted.

Service

The situation was difficult with no loan cars originally but would like to say a big thank you to Jenny for her intervention and asistance

Service

Good price, just £15 more than a local BMW specialist, and the car got cleaned inside and out.

Service

very good service has been provided

Service

Quick service

Service

Please refer to previous response

Service

The knowledge and experience of the staff at Williams Rochdale is very impressive, particular with regard to identifying and resolving problems.

Service

The service work was completed to the usual standard; however an additional request for damaged bodywork to be quoted for was ignored. I now have to arrange for the vehicle to be returned a second time, which is difficult.

Service

Other than the problem ststed in question 1, a very good experience.

Service

All williams dealerships have the same attitude to customers. I also bought a Range Rover from Williams Manchester which had paint issues. The Sales person and the aftersales team denied all knowledge of the conversation after purchase

Service

Was done quickly and there seems to be no issues with the car since.

Service

See above, client relations manger sorted out the issues we had

Service

Car is running great and I was well looked after while I waited.

Service

Happy to explain, 07917403028

Service

Loan vehicle not available . Car not washed which is unusable these days

Service

Again, Michael Bailey continues to go out if his way to host myself and my family at Williams Rochdale.

Service

As previous comment. They offer a satisfactory service only.

Service

Always great service in very pleasant and comfortable surroundings. Super staff.

Service

Everything fine from booking to arrival, wait and drive away

Service

The problem was sorted out and my vehicle was valeted I was extremely satisfied.

Service

Recall - nothing happened Breakdown - no apology Update - no call to tell me they would need the car overnight Update - I had to phone 3 times at the end of the working day for an update Service 0/10

Service

They are professional, helpful and provide excellent service.

Service

Consistently excellent service Great staff Good prices

Service

The team are polite, friendly and professional. They kept us up to speed every step of the way and answered my concerns in a timely manner

Sales

Again its always a pleasure to deal with Phil Hilton.

Sales

Informed throughout the process and even contact after the sale

Sales

Aisha was extremely helpful and did above And beyond. Nothing was to much trouble.

Sales

Again nice experience from Francesca, car unveiling, umbrella, flowers, full demo

Sales

This is the second car I've bought in 12 months from Williams Rochdale, from Philip Hilton a sales exec. It's the third car in total that I've bought from the dealership. Without doubt the best dealership and sales exec I have ever bought cars from.

Sales

fault on the car and still on the car

Sales

Brilliant service from everybody I encountered . I predominantly dealt with Martin Gray (now retired I believe ) and Francesca Butterworth - both of whom provided exceptional customer service and are a credit to the Williams dealership in Rochdale

Sales

The service from Williams is first class.

Sales

We went to our local dealership which is all brand new premises in Old Trafford and we were ignored. Went 15 miles away to the Rochdale one and was made welcome. It's the same at my motorcycle dealership in Stretford, they are brilliant and friendly

Sales

Car has to be repaired

Sales

The whole experience and the way the staff look after you

Sales

Not sure about the mini pod casts The email from the factory was nice but many steps missed out to enjoy the full experience from tin to paint to on the transporter. The sales staff however could not be anymore accommodating and courteous

Sales

Again I highlight that the service was impeccable and was tailored to all parties needs efficiently and effectively.

Sales

Francesca was great from start to finish and also helped with aftercare on a fault that we had with the tailgate opening

Sales

Very pleased with the service

Sales

excellent service from Phil Hilton at Rochdale Williams

Sales

Efficient, reliable and friendly service.

Sales

Sales agent Aisha was excellent (once again) throughout the purchase process. Friendly, answering questions with clarity. Aisha exudes a sustainable level of service. (Second time)

Sales

I have dealt with Williams BMW in Rochdale for a number of years now, I always find the sales team to be very helpful, my new car was ordered and built to my specification with the help of the Williams sales team. I am very happy with my experience.

Sales

Excellent service, contract was well explained and there were no hidden costs along the way. Aisha Chan was a brilliant, friendly and made me feel welcome from the start