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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Five star if courtesy car available.

Service

Everything went well and as described to me. I had chosen to wait whilst the service and MOT were performed and although the facilities had been curtailed due to the Pandemic the wait was comfortable and safe. The visit was as exactly as expected

Service

The lady on reception was lovely, the service department did a great job of making and fitting my new plates and providing me with prices on some other matters, I was really pleased

Service

Nothing could have been improved

Service

Kind, friendly and enthusiastic staff!

Service

Relaxed atmosphere, not like other dealerships where they don't even let you into the dealership. Excellent service by Josh at short notice thank you

Service

As above . Have been a returning customer for a good number of years

Service

Very good

Service

Natalie was great, very helpful, exactly what I needed. She made booking the car in for the update and borrowing a car straight forward. Couldn't fault her.

Service

Natalie at reception was very kind and informative

Service

I needed a short notice appointment due to pending Mot expiry and was able to get one within 48 hours on a Saturday morning. Suited me perfectly.

Service

Even though reception recommended i do it myself from a petrol garage as it would be cheaper, BMW staff agreed to fill in the AdBlue, and saved me the hassle of dealing with the empty containers and left overs. Much closer to zero waste. Thanks

Service

The staff is doing well even though the tough time. They always keep me updated and advise me what to do next.

Service

The work was carried out efficiently and the mechanic called me back to discuss further issues.

Service

So nice

Service

Can't fault the service I received.

Service

Did job on specified fault

Service

Car serviced checked and clean inside and sanitised

Service

Good service

Service

As well as the service my car was valeted which I really appreciated. Good customer service.

Service

Easy booking process, received confirmation and reminders messages

Service

Completely satisfied!

Service

My family have dealt with Williams for many years and have been highly satisfied

Service

Car report good. Came back clean

Service

Very friendly staff, explained everything that had been done and what will need doing in the future. Also gave my car a nice clean :)

Service

Really good service when I brought my car in from professional staff on site to the updates provided during service

Service

Courteous, polite and timely customer service. Safe environment.

Service

Excellent service

Service

The staff knew I couldn't be missing from home for too long so they did the job as speedily as possible for me

Service

Easy to book. Waited for service to be carried out. Ready on time washed and vacuumed. Excellent customer service from Josh.

Service

Booked in for an express service, it was done in just over an hour.

Service

They attended to both my problems 1st class.

Service

Absolutely no issues with the service

Service

Staff were excellent nd kept me up to date with timings.

Service

Works completed to high standard

Service

Service was spot on

Service

All work carried out as advised, no issues.

Service

Nothing could have been improved.

Service

The work and and reception was very good particularly in such difficult times.

Service

The service experience was very prompt and very professional.

Service

From drop off to collection you are kept in the picture.

Service

Quality of service

Service

Paul Eccleston is extremely knowledgeable and helpful. He always goes the extra mile to provide first class customer service.

Service

I was very impressed with the Covid-safe measures. The staff were friendly and very helpful. My service advisor, Paul, was excellent and provided superb service. Going the extra mile with a warranty claim. 5 star service and will be using again.

Service

All done professionally, it was punctual and completed to my satisfaction.

Service

Used on numerous occasions - always feel my car is being well looked after.

Service

Amazing service, super fast and easy!

Service

From start to finish Francesca ensured that everything regarding the vehicle met my needs and expectations. Given the current climate I was made to feel 100% safe at all times

Sales

Considering the Williams Rochdale are dealing with the Covid 19 Pandemic, they were very good.

Sales

We were given lots of choices in terms of customising the car. I was shown around the car before leaving too which was great and I was able to get further help if needed too.

Sales

Made and felt welcome at all times.

Sales

Given the constraints of the Covid lockdown this time was a different experience but under these circumstances I still am 100% satisfied with the service.

Sales

Quality of the vehicle is amazing it is everything I imagined and more

Sales

Prompt responses to all queries, including aftersales

Sales

Francesca was not only friendly and approachable but kept me updated throughout my experience. I felt like a valued customer.

Sales

Sales and Finance staff were very helpful, particularly Francesca Butterworth

Sales

Skill and friendliness of staff

Sales

Sales exec at Williams Rochdale Aisha Chan is excellent

Sales

Bought during Covid the sales rep kept informing me about the car when it was to be built, and when it probably be ready for pick up. Very satisfied. My first experience with BMW but it will not be my last

Sales

Francesca and Aisha were great to deal with

Sales

I got a great service then exoected.

Sales

Nothing was too much trouble from ordering to picking vehicle up