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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was serviced in the time period allotted. Well done. However when I asked prior to service how much a service would cost. I was told about £300. In reality it was nearer £400. Nothing extra done !!

Service

Contact from the service engineer beforehand is a nice touch. Hassle free process to get a replacement car for the day.

Service

I've been a customer for the last 5-6 years with this Williams Rochdale service. It is a pleasure to meet Paul Eccleston and John Clegg. They takes care at a professional level in many cases across years. Thank you.

Service

Very helpful staff.

Service

Job booked in and completed within 48 hours

Service

Always have my car service by this dealer. This is where I purchased my cars from. It is also my local nearest dealer. Always friendly and helpful with a comfortable environment.

Service

Fantastic quick service

Service

The overall experience from start to finish was excellent. Rochdale branch needs big praise.

Service

The staff are always pleasant, willing to help and overall have a great attitude. They are a pleasure to deal with.

Service

Fast work and a good price.

Service

Great service

Service

Good service

Service

Everything completed to my satisfaction. Good feedback on future tyre and brake needs.

Service

Always look after me

Service

Everything was easy from start to finish contacted as promised when car was ready an everything including recalls explained

Service

Really easy process.

Service

The finishing touches to the final purchase meant everything. The flowers and teddy were nice little touches to make the experience for my daughter that much more special.

Service

Good service

Service

Nothing at all to complain about.

Service

Full explanation of work and cost

Service

BMW Williams, particularly their employee Jenny Parker, took what was a difficult warranty situation not of their making and saw it through to a successful resolution.

Service

Helpful.

Service

No problems about the service

Service

very friendly staff with professional attitude

Service

Service as expected. Smooth and efficient

Service

Good information

Service

William Rochdale communicated with me from the start to the end of servicing

Service

Again Job done correctly, they kept me informed and was done in the time scale they advised

Service

Always treated well at Williams Rochdale

Service

All promises delivered. Serviced on time with no fuss.

Service

Everything was done that needed to be done with the car, and they even gave the car a valet for us. Thank you for that this is great customer service.

Service

My 'while you wait' appointment was completed within the projected time including cleaning my vehicle.

Service

Kept within the time I was told, nice area to relax and wait for the service

Service

From the initial booking to collecting my vehicle I could have not been dealt with any better or more professionally. It is always a pleasure to deal with Williams Rochdale.

Service

See above

Service

Good level of communication and explanation of what was required for vehicle

Service

The job that was required was completed with no fuss.

Service

All good

Service

Rochdale BMW have been very professional and have shown excellent customer service. Always have resolved any issues raised. Thanks specially too Natalie and Paul ??

Service

Everything was as advertised with nothing left to chance

Service

Paul the Service Manager was great, contacted me beforehand to make sure I was ok to come in, what work was being undertaken, Covid requirements. Again great seamless service/ visit.

Service

Excellent service as always

Service

The special relationship given to me by Phil Hilton at Rochdale BMW which has continued for many years

Service

Work carried out to specified time scale.

Service

Great service as usual.

Service

Easy to arrange and quick

Service

Our BMW dealer of choice for good reasons!

Service

completely satisfied very helpful as always Just like to say a big thank you to the service department and spares department for all there help over the many years we have been using bmw rochdale

Service

Really pleased with my service, and please that they video the car so I knew what was being done.

Service

Car was completely sanitised and I felt comfortable in the surroundings.

Service

As above...

Service

Work carried out in a timely manner.

Service

Jenny and the service team made our service experience excellent

Service

Aisha Chan stayed in touch every step of the way, from signing the contract to arranging me to take delivery. She far exceeded my expectations. In my opinion, Aisha at Williams Rochdale has demonstrated excellence as a brand ambassador for BMW.

Sales

Quick and efficient turnaround

Sales

Every question answered thoroughly and in detail.

Sales

Never had any issues

Sales

Given these times of restrictions the staff were weloming and courteous.

Sales

Again purely down to Aisha Chan. She was professional as well as friendly throughout.

Sales

Sales person was very well informed on the choices of vehicle to suit my requirements. Professional service throughout.

Sales

Phil always listens to my needs and comes up trumps with just the car I want.

Sales

The salesman was very patient and understanding.

Sales

I was extremely satisfied the centre is extremely clean with all excellent precautions for COVID in place to make you feel comfortable looking at cars. As for the delivery it was the best car delivery I've ever had picking it

Sales

Aisha Chan who was my sales rep throughout the process was excellent. She kept me up to date, went the extra mile by reminding me of key dates and taking responsibility for sending my old car back ect.

Sales

Lots of information and personal touches. Francesca set the car up in advance of me arriving and provide all the information I needed.

Sales

This is my second car from Williams. The dealership is very friendly and customer focused. The sales person Cameron Dixon, worked hard to get the exact car that I wanted, and was professional from purchase to hand over.

Sales

Friendly and efficient.

Sales

Made welcome and every thing made easy.

Sales

Again Phil was excellent during the handover

Sales

Friendly, Covid safe, informative and helpful. Francesca was super helpfil

Sales

Everything went to plan. The unveiling of the car when we picked it up was great.

Sales

Great experience.

Sales

Again, everyone at Rochdale was helpful when I rang or came into the showroom. Aisha was just so helpful and nothing was ever too much trouble.

Sales

Despite the circumstances ..we were made to feel comfortable

Sales

Every body at Williams Rochdale was really friendly and helpful, especially Aisha. She was very knowledgeable and informative.

Sales

The dealership felt very family orientated and friendly when we walked in. We were even greeted by the Sales Manager of the business Steve who then introduced us to Phil our Sales Executive. A unique first impression.

Sales

Excellent service. Cameron was a great help.

Sales

The young lady who was my single point of contact was ultra professional and replied to all my phone calls e mails and was very knowledgeable in the product range.

Sales

Aisha was so helpful totally recommended

Sales

Aisha was very helpful from start to finish. She provided all the information and allowed me to consider all the options rather than pushing my into buying the car. Handover was extremely professional.

Sales

Despite e long delay due to the pandemic, I was kept fully informed and trusted them Implicitly