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Car was serviced in the time period allotted. Well done. However when I asked prior to service how much a service would cost. I was told about £300. In reality it was nearer £400. Nothing extra done !!
Contact from the service engineer beforehand is a nice touch. Hassle free process to get a replacement car for the day.
I've been a customer for the last 5-6 years with this Williams Rochdale service. It is a pleasure to meet Paul Eccleston and John Clegg. They takes care at a professional level in many cases across years. Thank you.
Very helpful staff.
Job booked in and completed within 48 hours
Always have my car service by this dealer. This is where I purchased my cars from. It is also my local nearest dealer. Always friendly and helpful with a comfortable environment.
Fantastic quick service
The overall experience from start to finish was excellent. Rochdale branch needs big praise.
The staff are always pleasant, willing to help and overall have a great attitude. They are a pleasure to deal with.
Fast work and a good price.
Everything completed to my satisfaction. Good feedback on future tyre and brake needs.
Always look after me
Everything was easy from start to finish contacted as promised when car was ready an everything including recalls explained
Really easy process.
The finishing touches to the final purchase meant everything. The flowers and teddy were nice little touches to make the experience for my daughter that much more special.
Nothing at all to complain about.
Full explanation of work and cost
BMW Williams, particularly their employee Jenny Parker, took what was a difficult warranty situation not of their making and saw it through to a successful resolution.
No problems about the service
very friendly staff with professional attitude
Service as expected. Smooth and efficient
William Rochdale communicated with me from the start to the end of servicing
Again Job done correctly, they kept me informed and was done in the time scale they advised
Always treated well at Williams Rochdale
All promises delivered. Serviced on time with no fuss.
Everything was done that needed to be done with the car, and they even gave the car a valet for us. Thank you for that this is great customer service.
My 'while you wait' appointment was completed within the projected time including cleaning my vehicle.
Kept within the time I was told, nice area to relax and wait for the service
From the initial booking to collecting my vehicle I could have not been dealt with any better or more professionally. It is always a pleasure to deal with Williams Rochdale.
Good level of communication and explanation of what was required for vehicle
The job that was required was completed with no fuss.
Rochdale BMW have been very professional and have shown excellent customer service. Always have resolved any issues raised. Thanks specially too Natalie and Paul ??
Everything was as advertised with nothing left to chance
Paul the Service Manager was great, contacted me beforehand to make sure I was ok to come in, what work was being undertaken, Covid requirements. Again great seamless service/ visit.
Excellent service as always
The special relationship given to me by Phil Hilton at Rochdale BMW which has continued for many years
Work carried out to specified time scale.
Great service as usual.
Easy to arrange and quick
Our BMW dealer of choice for good reasons!
completely satisfied very helpful as always Just like to say a big thank you to the service department and spares department for all there help over the many years we have been using bmw rochdale
Really pleased with my service, and please that they video the car so I knew what was being done.
Car was completely sanitised and I felt comfortable in the surroundings.
Work carried out in a timely manner.
Jenny and the service team made our service experience excellent
Aisha Chan stayed in touch every step of the way, from signing the contract to arranging me to take delivery. She far exceeded my expectations. In my opinion, Aisha at Williams Rochdale has demonstrated excellence as a brand ambassador for BMW.
Quick and efficient turnaround
Every question answered thoroughly and in detail.
Never had any issues
Given these times of restrictions the staff were weloming and courteous.
Again purely down to Aisha Chan. She was professional as well as friendly throughout.
Sales person was very well informed on the choices of vehicle to suit my requirements. Professional service throughout.
Phil always listens to my needs and comes up trumps with just the car I want.
The salesman was very patient and understanding.
I was extremely satisfied the centre is extremely clean with all excellent precautions for COVID in place to make you feel comfortable looking at cars. As for the delivery it was the best car delivery I've ever had picking it
Aisha Chan who was my sales rep throughout the process was excellent. She kept me up to date, went the extra mile by reminding me of key dates and taking responsibility for sending my old car back ect.
Lots of information and personal touches. Francesca set the car up in advance of me arriving and provide all the information I needed.
This is my second car from Williams. The dealership is very friendly and customer focused. The sales person Cameron Dixon, worked hard to get the exact car that I wanted, and was professional from purchase to hand over.
Friendly and efficient.
Made welcome and every thing made easy.
Again Phil was excellent during the handover
Friendly, Covid safe, informative and helpful. Francesca was super helpfil
Everything went to plan. The unveiling of the car when we picked it up was great.
Again, everyone at Rochdale was helpful when I rang or came into the showroom. Aisha was just so helpful and nothing was ever too much trouble.
Despite the circumstances ..we were made to feel comfortable
Every body at Williams Rochdale was really friendly and helpful, especially Aisha. She was very knowledgeable and informative.
The dealership felt very family orientated and friendly when we walked in. We were even greeted by the Sales Manager of the business Steve who then introduced us to Phil our Sales Executive. A unique first impression.
Excellent service. Cameron was a great help.
The young lady who was my single point of contact was ultra professional and replied to all my phone calls e mails and was very knowledgeable in the product range.
Aisha was so helpful totally recommended
Aisha was very helpful from start to finish. She provided all the information and allowed me to consider all the options rather than pushing my into buying the car. Handover was extremely professional.
Despite e long delay due to the pandemic, I was kept fully informed and trusted them Implicitly