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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues with service.

Service

Great service, only issue was getting hold of service department on the phone. Very busy!

Service

Service seems to have been done but I was fobbed off on another issue. I had a seat belt replaced under warranty but the wrong colour trim was fitted. Dealer denied making the error, then said they would investigate and phone me back. Still waiting.

Service

My vehicle was called in for a recall in December so I also had the front disks and pads changed. The service indicator on the onbaord computer was never reset. The vehicle then went in for a service in August I asked if they could rectify this issue

Service

Work carried out within scheduled time

Service

Dissatisfied with car servicing team. I rang for an appointment and was told someone was going to ring me back which they didnt I then had to follow it up. When I got there the lady did not aknowledge my presence and kept typing away at ther computer

Service

Car delivered back with insufficient coolant, dealer initially suggested i contact BMW assist, I refused and made them collect, report back when I collected my keys it was confirmed coolant needed and HV was off, no satisfactory explanation given

Service

I had arranged to wait whilst the service was carried out having been told it would take 90 minutes. It over-ran by another 45 minutes and I had to raise an issue before it was ready for me to take away.

Service

Efficient service completed on time, with favourable price

Service

Williams BMW are exellent ambassadors for BMW . Any queries or questions i have had about service have been dealt with in an excellent way , and my dealings with our sales representative Aysha have been very friendly and professional .

Service

A1

Service

Conveniant to where I work Friendly professional staff

Service

Because I am

Service

Started in time finished on time very efficient

Service

Under warranty I required all 4 wheel humbs re- painting as they had severely rusted within a few weeks. I was disappointed that the brake calipers that have also rusted were not dealt with at the same time now have to wait for another warranty claim

Service

Mainly down to the way you carry out the service and the work is done promptly.

Service

Hard work... Debbie does not return calls.

Service

Lovely

Service

Service staff exceptional

Service

I waited while it was done and worked on my laptop with a coffee which was really handy. It didn't take long and my car was also cleaned and hoovered at the same time which was a nice finishing touch.

Service

Polite, courteous, service and reasonably swift return of the X3

Service

Great service although I had a shock with the tax band on the car. Mayby be a measure to let customers no the price of the car tax as it can be a shock

Service

I had a problem with a car and it's been delft with at Williams

Service

No Courtesy car on a vehicle recall , and my car was not cleaned properly . I had to chase to see if my car was ready as nobody had called me

Service

The staff are polite and helpful but my car has been in more than once for the same issues and they still have not been resolved.

Service

Great place to buy a car

Service

Great service and very efficient

Service

As above - service not as good as BMW Crewe no care

Service

Good service

Service

Happy with the service but still awaiting recontact regarding interest free payment

Service

Quick, efficent and problem resolved.

Service

Contacted me when the work was complete and i didn't have to wait long to pick up my car

Service

Due to the issue I raised not being resolved

Service

Frendly staff, I would recommend recording the services like mercides. It would make the process seem more personal. Please let me know your thoughts.

Service

ACE

Service

Both the service and attention to detail are excellent. All questions answered. Appointments made as I needed them without any fuss.

Service

A lack of communication from Service reception to customer

Service

Complimentary clean of car let it down, empty can left in vehicle and didn't at all look like it had been washed/vacuumed for more than 2 minutes, was very impressed previously but not this time.

Service

I like the efforts made for hospitality whilst waiting and enjoy the refreshments, clean facilities and staff courtesy

Service

Pointless recall and then the car wasn't cleaned properly. Streaky and worse than how it was left!

Service

As per my previous reply, why after having a planned booking for a recall were we told at 4pm that parts had to be ordered.

Service

not problems with the service

Service

Can't fault the customer service, went out of their way to ensure a courtesy car was available

Service

I came in because a warning light had come on for tires just after I had the car serviced and a pre MOT test. After I was told that there was to much air in my tires, how could this happen just after a service.

Service

made a chore in to a pleasent experience

Service

Pleasant surroundings and a very good Service Advisor

Service

Your score was assisted by the help from your equipment setting Guru, who went the extra mile resetting the controls following a computer update, She did this at the end of the day when She should have been on her way home Thanks thumbs-up

Service

Very good customer service from all staff and a service on my car to match

Service

Suspension noise identified but stayed to be within tolerance. I don't think it is !

Service

I phoned BMW emergency 13/072019 1100, service car didn't arrive until 1300, car towed away at around 1400, rental car didn't phone me up, it took me another call to BMW to get them to call me at 1800. continue below -

Service

Everything was fixed took longer than expected but i was kept in the loop

Service

Arrived at 9.40 left at 4.45pm due to electrical issue. Service were insisting I'd had a recall on my vehicle. The recall arrived 3 days later. He also blamed me for the electrics going as I'd not regularly de-paired my phone. never told this.

Service

I had booked a 90 minute express service confirmed at booking and at arrival After 140 minutes I enquired and told it was a 180 minute service. I got my car back after 240 min I was charged for a vehicle inspection No-one had bothered communicating

Service

Very expensive oil service.

Service

The service by everyone is always professional and personal.

Service

The lady who dealt with me was very kind and helpful as well as very informative.

Service

Same as last comment

Service

Friendly, polite and efficient - and rang me to update me

Service

No issues. Very Satisfied.

Service

Car returned more quickly than expected and at a lower price than quoted. Plus it was washed and vacuumed.

Service

Well received. Service staff excellent.

Service

Good service.

Service

excellent customer service

Service

Kept up to date with the service timescales and its completion. Service itself discussed with me personally.

Service

did job on time,but they valeted my car they left it wet,when i drove home it was dry but had scratches on bonnet and doors probably from a watch when they washed car !!!!!! not good

Service

no delays work completed as advised , loved the coffe cake

Service

The gentleman I dealt with on the service desk was polite, courteous, helpful and prompt.

Service

Made me wait 9 days to have vehicle inspected, then didn't inspect it. Made me pay for fitting of a defective spring on a 38 month old car. When repaired other rear spring found to be defective. Could have been avoided. No help in dealing with BMW UK

Service

Easy to book

Service

Booked car in as fault appeared on rear fog light. I elxplained fsilt when booked in but this wasn't correctly understood and resulted in me having to book car in again. 2nd time other bulb was replaced and was told that 1st bulb had fallen out.

Service

The service was performed in good time and at a very competitive price. The checklists and service items were explained well.

Service

Natalie was very helpful

Service

The service staff member I dealt with was very good.

Service

The team were fantastic to deal with

Service

I feel like a highly valued customer, irrespective of the model of vehicle I own.

Service

Williams BMW have always looked after me extremely well.

Service

Generally good although had to complain in order to get courtesy car while mine being repaired under warranty.

Service

Achieved everything I wanted

Service

It's always the same

Service

Quick, professional service. Great team.

Service

No issues

Service

I would have given 5 stars but for the cost of the service. Although I was advised of the cost when booking the cost of the service did feel somewhat excessive.

Service

5 star service and car washed and cleaned when I picked it up.

Service

Nice pleasant service and excellent showroom!

Service

Car collected, serviced and cleaned and returned promptly.

Service

See above re pricing.

Service

Great experience with David Calderbank

Service

Philip Hilton at Williams BMW Rochdale was extremely professional and helpful with dealing my case to find a car.

Sales

Martin kept me informed at all times. He helped me decide colours of car and interior. He was professional throughout, even as to me having to rearrange appointments. He gave me Franchesca's contact number Incase I had any queries.

Sales

The only issue was the handover, all my other cars were in the showroom covered over, with an individual notice of ownership. On this occasion it was outside on full view. It was quickly taken inside but no notice of ownership.

Sales

Good experience with staff especially Steve from sales kept us up to date with everything

Sales

Phil Hilton was professional and extremely helpful throughout

Sales

Excellent support from knowledgeable sales team. Kept informed throughout from placing order to delivery at a time to suit myself.

Sales

Great service from Philip Hilton from the initial discussion, through questions and answers through to final delivery and after sales service

Sales

Williams Rochdale is an excellent dealership. 1st class customer service, friendly knowledgeable staff in clean modern surroundings.

Sales

from start to finish it was a pleasure to speak to courteous staff to be treated as more than just a customer and the delivery you go above and beyond to make your customers feel special

Sales

I love my new car

Sales

presentation of my car on the day of collection was superb