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ABOUT WILLIAMS ROCHDALE.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very happy with the service

Service

Work was completed in a timely manner with helpful service

Service

They dealt with the problem, a further EGR issue, in a very professional, courteous yet open and friendly manner.

Service

Everything went quickly and smoothly

Service

Did exactly what was required in fast efficient way

Service

Our recent service was, as always, carried out very well by the Rochdale franchise. We find the service staff exceptionally good as well as the technicians.

Service

car was ready same day could have had a curtsey car if had picked a different day for service

Service

Provision of a free courtisy car in a covid secure manner was very useful as my car was away for several days.

Service

Advisor understood my problems and went above and beyond to help me to solve the fault on my car

Service

Made to feel welcome and all work explained. Pleasant environment. Its nice that the car is always cleaned as well.

Service

Highly recommended, outstanding service

Service

As stated above

Service

Everything as expected.

Service

Came in for end of warranty, they found a fault and rectified it.

Service

All work done on time in a clean, safe environment.

Service

Very simple and efficient.

Service

Service done quickly and efficiently

Service

Problem dealt with quickly.

Service

Good experience.

Service

I felt the work was carried out professionally, and the customer care, especially by Josh Hannam was excellent.

Service

Fantastic service did a great job very professional was a pleasure. They certainly no there customers.

Service

As always very efficient and car returned clean and shiny. Good COVID protocols as well.

Service

Always look after me from start to finish

Service

Staff are courteous and efficient

Service

My car wouldn't download the Idrive 7 update so was told to get it booked in at my dealer by BMW uk. Booked in with courtesy car and everything sorted same day.

Service

Longer than average wait when my vehicle was booked in for its MOT, however was able to wait in the showroom. The waiting area was clean and Covid safe. I was looked after in the service department by Natalie Dixon at Rochdale BMW.

Service

Contacted me promptly to tell me the work was completed and the car was ready to be collected.

Service

BMW went beyond my expectations by even carrying out a health check at absolutely no cost and it was my first time to see underneath my car since I first bought it. This gave me a clear indication of what needed doing especially my front tyres.

Service

Even working under the current restrictions, the staff at Rochdale were friendly, just as they always are. It's the people at Williams Rochdale BMW that make me return.

Service

As above and pleased to have car returned clean.

Service

Great service

Service

Always treated respectfully and with very professional staff

Service

No problems.

Service

Five star if courtesy car available.

Service

Everything went well and as described to me. I had chosen to wait whilst the service and MOT were performed and although the facilities had been curtailed due to the Pandemic the wait was comfortable and safe. The visit was as exactly as expected

Service

The lady on reception was lovely, the service department did a great job of making and fitting my new plates and providing me with prices on some other matters, I was really pleased

Service

Nothing could have been improved

Service

Kind, friendly and enthusiastic staff!

Service

As above . Have been a returning customer for a good number of years

Service

Relaxed atmosphere, not like other dealerships where they don't even let you into the dealership. Excellent service by Josh at short notice thank you

Service

Very good

Service

Natalie at reception was very kind and informative

Service

Natalie was great, very helpful, exactly what I needed. She made booking the car in for the update and borrowing a car straight forward. Couldn't fault her.

Service

I needed a short notice appointment due to pending Mot expiry and was able to get one within 48 hours on a Saturday morning. Suited me perfectly.

Service

Even though reception recommended i do it myself from a petrol garage as it would be cheaper, BMW staff agreed to fill in the AdBlue, and saved me the hassle of dealing with the empty containers and left overs. Much closer to zero waste. Thanks

Service

The staff is doing well even though the tough time. They always keep me updated and advise me what to do next.

Service

The work was carried out efficiently and the mechanic called me back to discuss further issues.

Service

So nice

Service

Can't fault the service I received.

Service

Did job on specified fault

Service

Car serviced checked and clean inside and sanitised

Service

Good service

Service

As well as the service my car was valeted which I really appreciated. Good customer service.

Service

Completely satisfied!

Service

Easy booking process, received confirmation and reminders messages

Service

Cameron the salesman we dealt with was absolutely superb. He was on point throughout the whole purchase.

Sales

The salesman demonstrated very good knowledge of the car. He was very patient and helpful in his approach.

Sales

Phil Hilton kept me up to date in all aspects of the process. My car arrived on Phil's day off, to which he came in to make sure I could pick it up as expected. He went above and beyond.

Sales

Philip Hilton is friendly and has a great sense of humour, made our experience simple, easy and very enjoyable

Sales

Phil at Williams was excellent,he had a nice telephone manner when I first contacted them,and was very helpful talking me through the car .On collection Phil showed me through the basics and then answered other technical questions very competently.

Sales

I had an amazing experience with a very responsive sales consultant. I felt that the dealership went out of the way to keep me in gauged and answer any questions that I had. Furthermore, they did not come across as Draconian or inflexible.

Sales

It was everything you'd expect and more, made me feel welcome and as if I could ask anything.

Sales

Kept up to date with everything. Efficient

Sales

Constant communication from BMW was great and everything went very smoothly

Sales

Even with the COVID-19 restrictions Aisha did everything she could.

Sales

Cameron has been very helpful all the way through the whole process.

Sales

Kept me informed about delivery and collection was very good .

Sales

The whole experience was easy, informative and the handover of the car was top class.

Sales

My experience was great, despite the showroom being closed due to the lockdown, I feel I was given the very same service via email, calls and texts with Francesca. She was so helpful!

Sales

Very happy with the whole experience. Williams of Rochdale did a great job organising everything over the phone and through emails.

Sales

Francesca organised a test of a manual in the version of the car I wanted, but then because I wanted an auto, also let me test an auto immediately afterwards in a different version of the car just to get a feel for the auto.

Sales

Fantastic personal service

Sales

From start to finish Francesca ensured that everything regarding the vehicle met my needs and expectations. Given the current climate I was made to feel 100% safe at all times

Sales

Considering the Williams Rochdale are dealing with the Covid 19 Pandemic, they were very good.

Sales

We were given lots of choices in terms of customising the car. I was shown around the car before leaving too which was great and I was able to get further help if needed too.

Sales

Made and felt welcome at all times.

Sales

Given the constraints of the Covid lockdown this time was a different experience but under these circumstances I still am 100% satisfied with the service.

Sales

Quality of the vehicle is amazing it is everything I imagined and more