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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
278 ratings and 148 comments received in the last 90 days.
08 June 2025
Excellent service.
06 June 2025
Excellent service from Francesca
01 June 2025
Very efficient and attentive service
01 June 2025
Great Service a pleasure to deal with
28 May 2025
Francesca made it a great experience, made my purchase easy and enjoyable I had been to BMW Rochdale last year and walked away due to a cocky, unprofessional,pushy rude sales assistant this experience was so much better
25 May 2025
This is the 6th or 7th BMW I've had from Williams in 14 years. The team there just get everything right!
25 May 2025
Excellent service
23 May 2025
Excellent service
20 May 2025
As above, it was a very pleasant, friendly experience at the showroom.
19 May 2025
Totally satisfied
15 May 2025
Excellent
13 May 2025
Francheska Butterworth at Williams Rochdale was great, good communication and kept me up to date with everything. Really smooth handover!
09 May 2025
As above
26 April 2025
Easy to contact
19 April 2025
Fully satisfied
10 April 2025
Everyone is always really friendly at BMW Rochdale and nothing is too much.
09 April 2025
From start to finish my buying experience was excellent . Phil Hilton handled the sale , Phil also sold me my previous 3 new BMW's . He has a very professional manner , and explains everything in great detail . I would definitely give Phil 10/10
07 April 2025
horrendous, I have never know service like it. scenario's happened that were totally out of my hand yet I was made to feel like it was my fault my car had been delayed. I ended up paying for an MOT, 1 day TAX and another finance on my old car !!!
03 April 2025
Excellent service and support from a very helpful sales person
02 April 2025
Although the wrong car was delivered they pulled out all the stops to find us another car within a week. F
01 April 2025
Everyone I dealt with at Williams BMW Rochdale was a pleasure to deal with.
01 April 2025
It has been another great purchase with constant communication from Cameron until we found the perfect deal
30 March 2025
Excellent handover and a pleasure when trading my own vehicle in
26 March 2025
I am extremely satisfied by Cameron's service from beginning to the end. His patience understanding of his job and his willingness to go above and beyond to provide customer satisfaction.
26 March 2025
Very satisfied. Like I said professional staff !!!
16 June 2025
Same as above
15 June 2025
Same as above
12 June 2025
Service was excellent
12 June 2025
Friendly and efficient service from the manager from checking me into through to collection of my vehicle
11 June 2025
Hamza was very helpful and dealt with e erything with a smile
11 June 2025
Catherine made my experience very pleasant and trouble free, i highly recommended dealing with her.
10 June 2025
3 issues reported. 1 issue not able to recreate. 2 addressed ( or I thought so) 1 of the addressed issues reoccurred the following morning. I travelled near 180 miles back and to twice for 2 of 3 issues to not be resolved.
10 June 2025
Customer service excellent but currently unsure on mechanical side for reasons as explained.
10 June 2025
Intermittent fault identified and rectified.
09 June 2025
As above
09 June 2025
Staff were good. I was advised you MOT machine was out of service which led to delays.
09 June 2025
As the above
09 June 2025
Great professional service. Looking after customer properly and efficiently
09 June 2025
Accurate, efficient and polite
09 June 2025
Because they've been good
09 June 2025
very good service thank you.
08 June 2025
For the reasons given above. The saving point was that Williams did sort a pick up of the car from Wigan and its back in the workshop. You also lent me a courtesy car.
07 June 2025
Great centre friendly staff and ensured everything went smooth
07 June 2025
I've given this answer because BMW did a really good job of the brakes and the back tyre.
06 June 2025
Zero issues. Courteous
04 June 2025
Kept informed throughout process and also with regard to future service schedule.
04 June 2025
John provided excellent customer service throughout explaining issues identified from the health check.
03 June 2025
very satisfied
03 June 2025
Excellence
02 June 2025
Job was accomplished to my satisfaction.
02 June 2025
Exceptional customer service and first class facilities from toilets to coffee and light snacks.
29 May 2025
Good information given And courteous
29 May 2025
Staff I had contact with were professional, courteous and proficient.
29 May 2025
Excellent,
29 May 2025
excellent service
28 May 2025
Simply on my recent visit, felt this time as if the service department was a little over run, dropped car of at 8am, vehicle was only ready for 3pm after me prompting them
28 May 2025
As above
27 May 2025
They gave regular call updates when they had my car but cannot give me anything in writing as a copy of what work has been done. I have complained and still not received any copy of any completed work.
27 May 2025
The service was excellent
25 May 2025
Completed the work required on my vehicle in the time they suggested
25 May 2025
Professional service
25 May 2025
Staff were all helpful - got my car in the day after I rang with a problem and it was all sorted.
24 May 2025
Very satisfied was kept updated all the way through
22 May 2025
No issues work done quickly without problems.
22 May 2025
Very satisfied with BMW. Very unsatisfied with the taxi company BMW use
19 May 2025
All ok
19 May 2025
I am a first time customer with BMW and have found everyone I have dealt with to be very efficient - friendly, flexible, flawless! Very impressed so far.
18 May 2025
Great job
18 May 2025
Due the service provide and need the car on the second day and was flat tire
17 May 2025
Work was carried out well and again great customer service
17 May 2025
I would have scored higher however I have to go back as they didn't clear the service and vehicle inspection sensors.
13 May 2025
Communications were again Brill
13 May 2025
I like driving my BMW and the dealership are great
12 May 2025
Trustworthy company and look after customers
11 May 2025
Easy and good experience from end to emd
10 May 2025
I paid the invoice for the work completed via the link sent to me via SMS , however we were asked to pay again when we collected the car.
09 May 2025
Service desk was efficient, polite and explained everything in detail. Whole task was completed within few minutes. Excellent ????
08 May 2025
Very efficient
07 May 2025
The customer service every time I come to Rochdale is beyond amazing. Every member of staff is so welcoming and happy during the whole process of any visit to Rochdale
06 May 2025
Quality customer journey, with full commentary & updates, then great workmanship
06 May 2025
Great service all round.
29 April 2025
All work carried out on time and to the price quoted.
29 April 2025
People are friendly and helpful
28 April 2025
Great service but a high price in comparison to others offering the same service
28 April 2025
As above
28 April 2025
Had to mark down, I don't understand why I always get the call to pick my car up at 5pm. Way too long. Don't have the same problem at Volkswagen. Don't know why it takes all day.
27 April 2025
Very professional
25 April 2025
Listed in the first answer
25 April 2025
Always good service and waiting is a pleasant experience.
25 April 2025
I like the personal care provided by your team.
24 April 2025
The BMW Williams service tech team went above and beyond for the S1 service carried out on my vehicle and even gave some advice on what could be an issue with a PDC fault without being asked to look into the issue
24 April 2025
Excellent customer service. Very welcoming and helpful staff.
22 April 2025
Staff were great, waiting time wasn't too long and nice and wish environment to do my work whilst waiting.
22 April 2025
booked in job done and picked up next day as promised
21 April 2025
Satisfaction
20 April 2025
Dealt with very promptly and with professionalism
19 April 2025
As above
19 April 2025
Great service and friendly helpful staff at Rochdale service team.
19 April 2025
Every other person has been a pleasure to deal with
17 April 2025
Always easy and unproblematic when I drop my car off.
16 April 2025
Great showroom and work was carried out quickly and efficiently
16 April 2025
Very happy, kept up to date with the service and ant advisories.
15 April 2025
Not at all in this instance
15 April 2025
Everything wax very smooth , from drop off to pick up
14 April 2025
Welcoming and great customer service!
13 April 2025
The person who looked after me was very friendly and knowledgeable
13 April 2025
Booked in online, took 15 mins to drop off keys , booking not correct in their 2 Nd system, same on collection, advised car ready then 20 min wait
13 April 2025
Work completed successfully to rectify the fault with good communication.
12 April 2025
5 star
12 April 2025
Car was in for a recall, this was done in a timely manner. Communication was great. Car was beautifully cleaned after.
12 April 2025
Reliable and friendly
12 April 2025
It was done by professional people
12 April 2025
You had the car all day before even being looked at
12 April 2025
I was well looked after with very good advice
10 April 2025
Prompt and efficient
09 April 2025
Professional, kept me updated
09 April 2025
Good facility's and clean environment
09 April 2025
We're trade customers and Yamaan made it easy for us to get multiple recalls done by allowing us to swap vehicles on completion.
09 April 2025
For I was looked after well
09 April 2025
Prompt and efficient
08 April 2025
Kept informed
08 April 2025
Cannot fault them really. Friendly & helpful they will do their upmost to accommodate your service needs.
08 April 2025
As above. Also detailed discussion with technician to help me understand the content of the work done.
07 April 2025
did the job that was asked ofthem
03 April 2025
Everythn was sorted I had nothin to worry about I knew my car is in th best hands Good customer service
03 April 2025
Customer service was brilliant and communication was excellent
03 April 2025
I'm very happy with their service
03 April 2025
Contacted as soon as car ready and allowed adequate time to return to garage. Not constantly chasing
03 April 2025
Quick, efficient and informative service provided.
02 April 2025
Amazing, I feel now I would use Rochdale instead of driving all the way to Bolton. I do feel Keeley has made a huge difference to all this situation though. How she spoke and acknowledged my concerns.
02 April 2025
Lovely people. Hamza was excellent. Thank you to Amber too, did a great job on the car prep.
02 April 2025
Good efficient service
02 April 2025
The gentleman that greeted me ( (shaman I think )and dealt with my booking was extremely welcoming and helpful
01 April 2025
Great service Staff very attentive Great communication
31 March 2025
friendly helpful staff
30 March 2025
Good service
30 March 2025
With the my tyre purchase, one of them was not inflated so I have to inflate it myself. They told me that everything was good to go. It's good that the tyre is an RF but not sure if it was damaged during the journey home. 0 pressure on the sensors.
29 March 2025
Competitive pricing for older vehicles and still premium service.
29 March 2025
John was great and kept me in the loop throughout.
29 March 2025
Car brought in due to a drivetrain fault which was investigated and the defect was identified quickly. Arrangements made to replace the faulty part made straight away. Well done
28 March 2025
Got a text showing the car was all finished before 9am with video but still waited until 10 30
28 March 2025
You are our local branch and you have always offered the best service experience - polite , knowledgable, and value for money , and go out of your way to help and fulfil our needs .
27 March 2025
Provided taxi for pick up. (My heart would melt if a taxi ride could have been provided after drop my car for the service).
27 March 2025
Really simple and easy process.
27 March 2025
The service advisor Amy is always polite but to the point, very understanding and courteous.
27 March 2025
Quick and good communication.
26 March 2025
Again very good customer service
09 June 2025
All staff down to earth and very welcoming. Philip was quick off the mark above and beyond 2 other dealerships we were approaching to find our exact specification car with no factory order required. The hand over was first class!