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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
345 ratings and 146 comments received in the last 90 days.
09 July 2024
This is my fifth bmw car wont go anywhere else
07 July 2024
Excellent service from Phil Hilton BMW salesman.
07 July 2024
Craig at Williams Rochdale helped us through the process of purchasing the car. He was really friendly and worked out the best deal for our budget. It was stress free and really great.
07 July 2024
Very impressed. From choosing the car to arranging a deal to purchase it was very easy simple relaxed and organised
06 July 2024
Everything ran like clockwork
05 July 2024
Very happy
04 July 2024
I've been to Rochdale BMW before and always feel welcome and relaxed.
03 July 2024
Very satisfying and very professional
02 July 2024
Francesca was incredibly helpful and made the process of buying the car very smooth. We received a very professional service from start to finish.
02 July 2024
The car was slightly late arriving but I didn't mind because I was kept informed of progress. Very supportive and professional salesman in Philp Hilton. I have dealt with him before and he is excellent. He works with you to get exactly what you want
30 June 2024
From my first visit of viewing/test drive to the day of delivery I was extremely pleased with the service and support I got from BMW Team specially Philip. He has been kind, polite, respectful and extremely professional.
28 June 2024
Amazing team, smooth, helpful. Had the best time picking up my car
27 June 2024
I had decided on a new car and was guided through in a fantastic manner.
27 June 2024
Everything was convenient and communication suited around my timetable
25 June 2024
Francesca went the extra mile to ensure that I got the exact car I wanted.
13 June 2024
No questions were left un answered and you were made to feel valued
09 June 2024
Excellent
07 June 2024
We were completely satisfied.
28 May 2024
Francesca made me feel very special.
28 May 2024
I had the pleasure of dealing with Phil Hilton who guided me through my purchase start to finish. Phil sells with a smile, is knowledgeable and also shows empathy and understanding.
26 May 2024
Friendly staff, especially Craig Newton who made the sale. Particularly calm and reassuring with no pressure to buy, listened to my needs and found me a new car that fit my budget - very respectful - Thank you!
22 May 2024
Professional and friendly service
22 May 2024
Smooth handover in a very pleasant atmosphere.
18 May 2024
No issues throughout process and communication through the whole process was perfect
13 May 2024
Amazing service
08 May 2024
Great experience made me feel welcomed and looked after through the whole process
07 May 2024
Very satisfied at the service received here, initially attended another centre but left due to poor service. Francesca was brilliant from the initial visit, making me feel welcome and nothing was too much trouble. All staff here were very welcoming.
06 May 2024
Great service from start to finish. Ordering process was really straightforward. Francesca was really friendly, really knowledgeable, and made the whole process easy.
30 April 2024
No pressure sales, car delivered quickly.
20 July 2024
Very helpful
20 July 2024
All work done on time and to high standards and quality
19 July 2024
Good service
18 July 2024
They have handled every one of my requirments quickly and professionally
17 July 2024
John took good care of me thank you
17 July 2024
Tires returned under inflated. Punture reported but actually only a small piece of embedded debri.
16 July 2024
No problems with getting the information I needed.
16 July 2024
On time service, quite expensive though
16 July 2024
Polite professional accommodating and every detail taken care of
15 July 2024
Came in with a Tire issue, problem was found and solved very quickly.
15 July 2024
All done quickly & car washed & vac as extra bonus. Great to walk away with all work done & clean shiny car.
14 July 2024
I dealt with John in the service department who swiftly organised a replacement tyre and even provided a courtesy car on short notice to enable me to carry on my day with minimum disruption.
13 July 2024
Excellent service all round
13 July 2024
Staff were extremely helpful and knowledgeable.
12 July 2024
I was looked after from start to finish
11 July 2024
Safety issue was resolved quickly
11 July 2024
Polite efficient service
10 July 2024
Very happy with the work done and level of service
10 July 2024
reception efficient..very helpful.resolved any
09 July 2024
Vehicle check - was not kept waiting too long
08 July 2024
Very good service and repairs to my BMW and cleaned Thank you
08 July 2024
Beautiful place, freindly staff
07 July 2024
All good and voucher for £100
04 July 2024
Great service
03 July 2024
Friendly and customer centred
02 July 2024
No problems encountered
01 July 2024
great customer experience, good waiting area, with great refreshments, staff seem happy to help.
01 July 2024
The staff were helpful and clearly knew what they were doing.
01 July 2024
Job done in a timely manner.
30 June 2024
On THIS occasion the service was very good and efficient (although the self pick up of keys at the end of the day wasn't smooth but WAS sorted out promptly). All staff very professional and helpful. Not sure why the repair needed ALL day.
30 June 2024
Car was repaired very quickly
29 June 2024
As above
29 June 2024
Amy was very helpful
27 June 2024
Brilliant kept me in the loop at all times
27 June 2024
Good
26 June 2024
Everything was fine and I was very pleasantly surprised that not only did they wash my car they cleaned inside too - hoovered and dusted/polished!
26 June 2024
Waiting time for an oil change guaranteed on the website is 90 minutes if you wait there, I waited for 2.20 hours. The rest is absolutely A+
26 June 2024
People who know what they are talking about no pressure at all
26 June 2024
Very professional. Courteous. Polite.
21 June 2024
Very good , John Clegg handled all aspects of my service
17 June 2024
Managed to sort the problem , was looking at service cost package but been as prices for service arnt transparent, decided not to pursue
17 June 2024
Everyting done on time, good facilities available whilst waiting
17 June 2024
This is the only dealership that I have visited where I actually enjoy visiting. I always feel like I have been looked after when I leave.
16 June 2024
The video, the phone call and as above
16 June 2024
Easy check in- was bit unsure beforehand. Good Comms. Even spoke to technician. Reset my transmission. Much improved drive . Thx
16 June 2024
Satisfied
16 June 2024
Good service and value
15 June 2024
Good service is provided to me
15 June 2024
Staff very professional and polite.
15 June 2024
Very efficient and kept me in the loop at all times
13 June 2024
The work was carried out in a reasonable manner and efficiently.
12 June 2024
service team are friendly and helpful...
11 June 2024
Good service
10 June 2024
Good service apart from vacuum inside of car was not to a high standard
09 June 2024
Professional and courteous staff.
09 June 2024
Work done on time
08 June 2024
I was informed the best option and quote.
08 June 2024
Never had any issues there always a seamless process
08 June 2024
Very Happy
03 June 2024
Ver good service
01 June 2024
All the work was carried out with skill and to my satisfaction
01 June 2024
No issues and quick.
31 May 2024
It was ok thanks. Catherine and Jodie were very helpful and professional The one thing I wasn't happy with was I'd asked for my car to be washed. When I picked it up It was really dirty. It wasn't washed and was cleaner when I'd dropped it off.
29 May 2024
Excellent customer relations
29 May 2024
Always a pleasure to deal with Williams Rochdale and car was washed and vacuumed so no complaints
29 May 2024
We were told a price for the service and that was the price we paid. We were offered tea and coffee whilst there and escorted to our car when the service had been completed.
29 May 2024
Pleasant interaction with all staff.
29 May 2024
Just wish the person washing the car would return it without paintwork smears (on a dark coloured car jet washing alone doesn't work) ??
29 May 2024
Staff who helped me were lovely
28 May 2024
Very pleased with everything. Excellent service and communication
27 May 2024
Dave the workshop manager was very helpful allowing me to witness the problem with my car and explaining my options. Adam the technician was very knowledgeable and Jodie on reception was also very helpful
27 May 2024
Good experience from booking to collection
27 May 2024
Staff are very professional and helpful My car was spotless after the service.
27 May 2024
This time my car was cleaned and washed unlike last visit.
27 May 2024
It was very easy to make the appointment. It is different to remember what tyres my car have on. It would be good to get a reminder, when it's time to change back to the winter tyres.
26 May 2024
Efficient
26 May 2024
Clean friendly place
25 May 2024
Smooth as
23 May 2024
Excellent service and customer care
23 May 2024
All on time clean courtesy car as booked ready when I arrived and all jobs done that day
22 May 2024
Again brilliant service from Keeley.
21 May 2024
Friendly, welcoming & easy to deal with
21 May 2024
Kept informed of progress.all very smooth
20 May 2024
The timeline given was 10 minutes less than expected and the lounge area with refreshments is a comfortable area to wait.
20 May 2024
Always great service. It's like a 5 star hotel
20 May 2024
I asked for a specific date, all agreed
19 May 2024
My issue was resolved fast and smooth
19 May 2024
Service completed in a timely manner whilst i waited. Excellent refreshments and facilities
18 May 2024
Fast efficient and friendly service. I was kept up to date when there was a delay.
17 May 2024
Good
17 May 2024
Again spot on with customer service and the car getting cleaned
15 May 2024
Auto drop off was good and saved time
14 May 2024
Perfect
14 May 2024
Well organized on time and professional
14 May 2024
I would highly recommend BMW based on the staff bespoke exceptional service.
14 May 2024
Everything you expect it to be from BMW
14 May 2024
No issues experienced
13 May 2024
From check in to check out, excellent
13 May 2024
Cannot fault it in any way
13 May 2024
Great service
12 May 2024
Everything went expected as planned.
12 May 2024
Amazing service!
12 May 2024
Everything was very efficient the lady who booked my car in was lovely efficient and friendly I think she Was called Debbie
10 May 2024
Very efficient in what they all do
07 May 2024
The service team kept in touch as promised, from pricing, drop off and collection
06 May 2024
Everything was completed and finished at the time they advised
04 May 2024
The service we received from Craig Newton at Williams Rochdale was fantastic, he was friendly informative and very professional in everything aspect of the experience we had buying or new IX2
03 May 2024
Excellent customer service. Catherine - the customer services advisor at the service department was very courteous and helpful. she is a great asset to the company
01 May 2024
quick and efficient- stuck to times advised to complete and for me that is important
01 May 2024
Amy was really helpful with my recall and it was all done in the same day, they also let me know of any other issues with my car so I can get those fixed when I'm ready
01 May 2024
Short notice on the service for my car but still managed to get me a curtasy vehicle. Thank you
30 April 2024
Great staff
30 April 2024
Was wery happy about service
29 April 2024
All work carried out to a high standard at a fair price. Job was done in the time agreed and I got my car back looking nice and clean.
29 April 2024
Great service
27 April 2024
Customer service was very good very easy to speak to.
18 July 2024
Very knowledge